Engineer Technical Support

Anoop Sunil Paul

Plot no **, Vaishnav Park,

Besa Beltorodi road, Somalwada E-mail: **********@*****.***

Nagpur – 440 034 ************@******.***

Cell: 950-***-**** / 996*******

Career Objective

Intend to build a career with leading corporate of hi-tech environment with committed and dedicate people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.

Network and System Administrator

CCNA and MCP in Server2008

Having 10+ Years of extensive experience in Network Administrator, Server Management,

Installation and update of all Software & Hardware Administration.

Core Competencies

Network & System Administration.

Configuration and settings of Cyberoam (Firewall) day-to-day settings, employee securities as well as internet securities and settings of LAN,WAN and Wireless LAN with access of IPS and MAC

Firewall configuration and support for the site, Installation and configuration of users: Internet, Lise lines, web sites and all securities for incoming and outgoing mails.

Configuration of Switches and Wireless devices like Cisco, D-link, Digisol, HP, TP-link, Netgear, Belkin etc.

Configuration of all Wifi Routers and Switches for CCTV and Connectivity of all 3 buildings in the same premises.

Managing Citrix Server installed in Butibori and to manage Users in remote areas,

Hardware & Software Implementation & Maintenance of all printers and computers with Laptops.

Technical Troubleshooting and resolving for all IT related activities.

Installation and configuration of LAN/WLAN and all Wireless Devices including Internal and External Devices, Load Balance Switches and modems.

Daily Backup & Recovery of Data Maintenance.

CNC Machine software installation and Configuration.

ERP DBA module with Store and HR module, implementing, Updating and resolving problems.

Handling the IBM Server X Series.

Address, web site access and blocking etc. Logs and report generation in Firewall.

Managing Day-to-day backup process for all ERP and DATA Server.

EPBEX and Telephone line setting done with Crimping, Patching and Cromming of RJ45 and RJ11 .

Managing all CCTV Cameras working in Wifi Zone.

Managing all Face/Finger print Bio-matrix machine.

Asset Management for Windows Licensing, Microsoft software and all other third party Licensing and also for All Hardware including : Servers, Computer, Laptop, Wireless devices and all other hardware related to IT.

Documentation for all office work related to IT done.

User Management with all essential asset, including Computer, Laptop, Mobiles and Datacard.

PROFESSIONAL EXPERIENCE

1. SHILPA STEEL AND POWER LTD. (Rejoined) SEP 2012 – TILL DATE

As System Administrator / Officer O3

Roles & Responsibilities

Configuration of Switches and Wireless devices like Cisco, D-link, Digisol, HP, TP-link.

Maintaining the wireless connectivity entire Premises.

Configuring wireless routers, Access points.

Provide software support (LightHouse ERP, Oracle, Autocad, Time-Tronics), hardware support (Desktop, printers, Servers, Networking (WLAN \ LAN) etc)

Responsible for installation, configuration & troubleshooting of Operating Systems, Software, Device drivers, Utilities, Hardware including Printers, Scanners etc. Has administered more than 100 + users.

Enabling and configuring WIFI connectivity on the Guest’s Laptop, I-Phone, I-Pad, MAC Notebook etc Wi-Fi enabled devices.

Extended high-end technical support and ensured high guest’s satisfaction levels through prompt resolution of their problems.

Install, maintain & troubleshoot Microsoft / LAN based network; implement structured LAN & Network Solutions. Network maintenance and connectivity and Structured Cabling.

Handle 2008 server, 2003 Server (mass storage) etc.

Deft in Creating User accounts & assigning rights.

Entrusted with the task of administration of Windows 2003 & 2008 Workstations using ACTIVE Directory.

Hands on experience in MS Outlook 2003/2007/2010, windows outlook and Thunderbird client configuration and support.

Adept in Cabling, Crimping and creating new setups using hubs and switches.

Responsible for Taking the Daily, Weekly, and Monthly backup of all the servers & Monitoring Backup activities using NT Backup and BAT files created by own.

CNC Machine software installation, configuration, Data Send/Receive problem solving & file execution problem solving.

ERP DBA module with Store and HR module, implementing, Updating and resolving problems.

Handling the IBM Server X3200 and X3400.

Configuration and settings of Cyberoam (Firewall) day-to-day settings, employee securities as well as internet securities and settings of LAN,WAN and Wireless LAN with access of IPS and MAC Address, web site access and blocking etc. Logs and report generation in Firewall.

Managing Day-to-day backup process for all ERP and DATA Server.

EPBEX and Telephone line setting done with Crimping and Cromming of RJ45 and RJ11 .

2. RADISON BLU 5 * Hotel Nagpur FEB 2012 - SEP 2012

As Cyber Executive/ Internet & WiFi Executive

Roles & Responsibilities

Worked as Cyber Executive with SPECTRANET LIMATED. Deputed to handle the site in The RADISSON GROUP, Radisson Blu Five Star Hotel, Nagpur.

Handling and configuration of all WiFi devices including all 140 Internal and External devices.

Demonstrated capabilities in providing installation and technical support for LAN, WLAN.

Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely. Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex IT / networking related problems.

Thorough expertise in System and Network administration; installation and configuration of IT networks, maintenance, troubleshooting and user management with expertise in installation, up gradation, configuration, and support of LAN, WAN, software implementation/ hardware, printers, scanners, peripherals and other network devices.

Demonstrated capabilities in providing technical support and structuring customized solutions to meet customer’s specific needs. High-performing with proven professional diligence & caliber in Hardware Networking, System Administration, Troubleshooting, System Configuration & Technical Support Operations targeting optimal operational performance.

3. SHILPA STEEL AND POWER LTD. SEP 2010 – FEB 2012

As System Administrator / Officer O2

Roles & Responsibilities

Maintaining the wireless connectivity entire Premises.

Configuring wireless routers, Access points.

Provide software support (LightHouse ERP, Oracle, Autocad, Time-Tronics), hardware support (Desktop, printers, Servers, Networking (WLAN \ LAN) etc)

Responsible for installation, configuration & troubleshooting of Operating Systems, Software, Device drivers, Utilities, Hardware including Printers, Scanners etc. Has administered more than 100 + users.

Enabling and configuring WIFI connectivity on the Guest’s Laptop, I-Phone, I-Pad, MAC Notebook etc Wi-Fi enabled devices.

Extended high-end technical support and ensured high guest’s satisfaction levels through prompt resolution of their problems.

Install, maintain & troubleshoot Microsoft / LAN based network; implement structured LAN & Network Solutions. Network maintenance and connectivity and Structured Cabling.

Handle 2008 server, 2003 Server (mass storage) etc.

Deft in Creating User accounts & assigning rights.

Entrusted with the task of administration of Windows 2003 & 2008 Workstations using ACTIVE Directory.

Hands on experience in MS Outlook 2003/2007/2010, windows outlook and Thunderbird client configuration and support.

Adept in Cabling, Crimping and creating new setups using hubs and switches.

Responsible for Taking the Daily, Weekly, and Monthly backup of all the servers & Monitoring Backup activities using NT Backup and BAT files created by own.

CNC Machine software installation, configuration, Data Send/Receive problem solving & file execution problem solving.

ERP DBA module with Store and HR module, implementing, Updating and resolving problems.

Handling the IBM Server X3200 and X3400.

Managing Day-to-day backup process for all ERP and DATA Server.

4. CMS INFOSYSTEMS PVT LTD. AUG 2007 - SEP 2010

As Customer Support Engineer

Roles & Responsibilities

FMS support engineer in KEC INTERNATIONAL LTD. Butibori for 1.5 years, looking after all IT Related jobs and maintaining 150 PC and Network Setup.

Actively handled and managed KEC INTERNATIONAL LTD. Managing Daily Backup server, Antivirus Servers, Oracle Server, printers and Network.

Actively handled and managed INDIAN OIL for hardware and network.

Actively handled Server, workstation, switch layer 2, printers, Scanner on customer site.

Appointed as FMS engineer in ADANI POWER LTD Gondia after my best performance as CES.

Worked as Customer Support Engineer for all Co-operative and Non co-operative banks.

SBI, BOI, Bank of Maharastra, Canera Bank, UCO Bank, Union Bank, Federal Bank, HDFC and all other banks support for Core Server, Hardware and Network.

Worked as TRC Engineer, handled core hardware maintenance.

5. HCL INFOSYSTEMS LTD. OCT 2005 – JULY 2007

As Customer Support Engineer

Roles & Responsibilities

Appointed as FMS engineer in RBI BANK Nagpur after my best performance as CES specially in printer section.

Actively handled and managed SBI BANK, PNB Bank, BOI Bank, BOM Bank and all other major bank for hardware and network support.

Actively handled and managed all Insurance company like LIC, HDFC and all other major insurance company for hardware and network support.

6. PACIFIC COMPUTERS MAY 2003 – SEP 2005

sAs Hardware Engineer

Roles & Responsibilities

Actively handled and managed hardware and Basic network on customer site.

Actively handled and managed 24 branches of Yavatamal Urban Co-operative Bank in Yavatamal as an successful and fulfilled engineer in Pacific Consultant Customer support engineer for 1 year.

Total support for chip level hardware.

All types SMPS, Monitor CRT, Printer DMP, repairing done.

OTHER EXPERIANCE

Worked as Computer Technician in Midas Institute of Gastro Enterlogy Hospital Nagpur for 2 years.

Teached Computer in Kirty Convent School for class 7th to 10th class for 2 years.

Teached in MIIT Institute as Computer Instructor for 8 months.

Extra Curriculum

Was State level player in football under 17 in 1994-1995.

Was District level player in athletic in1995 and attended western coalfields camp for cricket in 1997 also.

Got appreciation while I was in HCL for the Best Customer Support Engineer .

I was rewarded as the Best Employee OF The Month by the management, after doing and resolving the maximum calls for the particular month from CMS.

PROFESSIONAL QUALIFICATION:

MCP certified by Microsoft (Managing and maintaining windows server 2008)

Diploma in Computer Hardware and Networking from Nagpur.

Diploma in ACCP from Aptech computers from Chandrapur.

I.T.I. in Electrical and Wireman from Chandrapur

I.T.I in Electronics from Chandrapur

Certificate in Computer fundamental and D.T.P

EDUCATIONAL QUALFICATION

B.C.C.A from Nagpur University

PERSONAL DETAILS

Father’s name - Mr. Anoop Sunil Paul

Date of birth - 10th Dec 1979

Sex - Male

Blood Group - A +ve

Marital status - Married

Languages known - English, Hindi, Marathi, Bangla.

DECLARATION

I hereby declare that all statements made in this C.V. are true, complete and correct to best of my knowledge that belief. In view of above, I request you to kindly give me a chance to prove my matter.

Date:

Place: Anoop S Paul

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