Customer Service Quality Assurance

ALEXANDRA DONSKAYA

Kennesaw, GA ***** (***) *** - 6786 ****.********@*****.***

EDUCATION/TRAINING:

Bachelor of Information Security and Assurance, Kennesaw State University (KSU) 2016 Quality Assurance (QA) & Business Analyst Online Training, H2K Infosys Training July 2015 AAS Business Management Technology, Chattahoochee Technical College (3.46 GPA) May 2014 SUMMARY OF SKILLS:

1+ years of manual and automated testing of GUI, Client-Server, Web Applications, Business Portals

Strong bug reporting and bug tracking skills

Exposed to all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle

Deep knowledge of both Waterfall and Agile software development cycles

Exceptional interpersonal and communication skills

Ability to meet deadlines, work under pressure, prioritize tasks, make decisions

Ability to learn new technologies and challenging concepts quickly, and efficiently implement them

Language Spoken: English (fluent), Russian (native), Kazakh (native), Spanish (business) COMPUTER SKILLS:

Languages: SQL, JavaScript, HTML, VB.NET

Testing Tools: HP Testing Suite (Quality Center/ALM, Quick Test Professional), Bugzilla, Selenium Software/Systems: Windows 7/8/10, Linux, Microsoft Office Suite Browsers: IE, Firefox, Chrome, Safari

IDE(s): MS Visual Studio, Eclipse

Networking: TCP/IP, HTTP

EXPERIENCE:

Software Support and Client Services (full time) 2015 Nuesoft Technologies, Inc., Marietta, GA

Guided clients to use self-help resources

Followed MRI Software and Global Client Support policies and procedures

Offered direct customer service and technical support to user through phone, email and in-person

Supported clients to answer queries, locate information, and review technical requirements

Recorded customer change requests and technical requirements

Recorded issues and solutions to troubleshoot guides Software Quality Assurance Tester (full time)

cubeNETx Solutions, Kennesaw, GA 2013-2015

Designed and developed test strategy and test cases

Performed Functional, Integration and Regression testing in QA and production environments

Performed smoke test of the QA build by executing test cases for major application functions and reporting execution issues

Identified software failures, reported issues via Quality Center, performed bug verification testing

Participated in regular QA team meetings to discuss testing process and assignments

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