Customer Service Manager
Resume:
Robert Winecke
Blaine, MN *5449
**********@*****.***
CAREER SUMMARY
Management professional with extensive experience in a metal fabrication plant. Effective in developing performance objectives/standards for all operations to achieve cost, productivity, customer service, and revenue objectives. Strong leadership, staff development and motivational abilities utilized to build productive teams.
• Production Floor Layout
• Safety and Health
• Outsourcing to Vendors
• Lean Manufacturing
• Project Management
• Production Scheduling
PROFESSIONAL EXPERIENCE
TRAVEL TAGS INC. - Inver Grove Heights, MN 2014-2015
Finishing/Punch Supervisor
Supervised and trained shop personnel
Responsible for daily scheduling of 25-28 production teammates in the finishing/punching division. Met daily with fellow supervisors to determine personnel.
Provided hands on monitoring of shop personnel. Implemented and executed company safety procedures.
Tracked daily production output to ensure meeting expected matrix.
Monitored daily work schedules and completed and submitted weekly payroll report.
BELLCOMB TECH - New Hope, MN 2012-2014
Plant Manager
Manager responsible for all fabrication production needs of facility.
Responsible for implementing safety procedures.
Oversee quality assurance
In charge of production scheduling for 25-40 employees
Ensure on time shipping of product
Responsible for hiring and firing of employees
Robert Winecke Page Two
1-800-WATER DAMAGE - Blaine, MN 2010-2012
Owner
Started a new franchise servicing the 7 county metro area in emergency services water damage restoration. Incorporated the business name, prepared a business plan and marketed and promoted the business. Worked in all aspects of operations.
FIRESTONE METAL PRODUCTS – Anoka, MN 1992 – 2009
Previously Copper Sales/UNA Clad
Fabrication Manager
Scheduled, prioritized and directed work load for 40-60 fabrication teammates on three work shifts. Met daily with project management team to summarize project status. Planned and implemented budgets for fabrication division. Outsourced product to help insure on time shipments to customers.
• Implemented and executed metrics for fabrication work cells
• Decreased accidents each calendar year/with safety first program.
• Increased fabrication by10% thru lean manufacturing.
• Decreased scrap cost of composite material thru recycling material program.
• Improved on time shipments 20% from 2008-2009
• Decreased fabrication credits from 252,000.00 to 7,028.00 from 2004-2007
EDUCATION
Century College, White Bear, MN, 1978 – 1979
PROFESSIONAL DEVELOPMENT
• Anoka-Hennepin Technical College, Anoka, MN – Leadership 2000
• Digital Resource Training Center, Burnsville, MN – AutoCad-13
• Salvaging America, Inc., Hamilton, OH – CNC Programming
• St. Paul Technical College, St. Paul, MN – Frontline Leadership Core Interpersonal Skills
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