Call Center Representative

Marlene N. Ross

Baltimore, MD

*.******@*******.*** - 803-***-****

Willing to relocate to: Atlanta, GA - Baltimore, MD Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant

Ross Accounting, LLC - Florence, SC - May 2002 to Present Meet with clients to discuss assignments and projects; Provide Accounting, Resume/Cover Letter and Secretarial services to small businesses and individuals; Schedule and coordinate appointments, meetings and travel arrangements; Prepare, proofread and execute various documents using MS Word, Excel, PowerPoint, Publisher, Lotus Notes, Lotus 123, Word Perfect, MS Works, Quick Books, Peach Tree, Turbo Tax, Tax Hawk; Perform Title Searches in Real Estate matters, general clerical and other related tasks. Claims Customer Service Advocate II

Blue Cross Blue Shield of SC - Florence, SC - December 1997 to August 2015 Handled inbound/outbound telephone calls from TRICARE providers, active duty and retired military sponsors and their dependents pertaining to benefits coverage, claim status and types of insurance; Adjust, Delete. Deny, Reject or Reprocess claims as necessary; resolved issues; Reviewed claims to determine accuracy for proper processing; Performed general clerical, and other related duties as required. Call Center Representative

ADP (Automatic Data Processing) - Florence, SC - September 2005 to September 2007 Interviewed new hires and location managers to determine eligibility for the Welfare to Work and Work Opportunity Tax Credit Programs; Keyed ineligible 8850 forms; Maintained account information, call center goals of 97% or higher and WOTC eligibility criteria; Resolved issues; Performed general clerical and other related duties as required.

Customer Service Representative

Allied Waste Industries - Bishopville, SC - July 2000 to September 2004 Greeted customers and guests; Handled inbound/outbound telephone calls, screened and routed calls to appropriate individuals using a multi-line telephone system; Set up new and upgraded existing commercial and residential accounts using IBM AS400; Scheduled and dispatched instructions for delivery and pick-up of commercial dumpsters and residential receptacles; Closed drivers’ daily routes; Maintained inventory of office equipment/supplies and ordered as necessary using Purchase Orders; Data entry and typed letters, memos, spreadsheets, charts, graphs, presentations, reports and other documents using MS Word, Excel, PowerPoint, Outlook, and some Access; Performed Accounts Payables functions (built rapport with vendors, processed invoices for payment, matched checks with invoices and mailed to vendors, set or changed net terms as instructed) using IBM AS400; Performed Billing/Collections functions (generated and mailed invoices to customers, contacted delinquent customers to discuss payment arrangements resulting in a 96% return, closed/wrote off unresolved accounts using Dunn & Bradstreet); Processed cash, checks, money orders, credit/debit card payments in person and over the telephone; Performed general clerical and other related duties as required.

EDUCATION

Bachelor's in Business Management

Kaplan University-Davenport Campus - Davenport, IA 2014 to 2018

GED and Secretarial Science in Academic Studies

Betty Owens - New York, NY

1992 to 1993

ADDITIONAL INFORMATION

Full 10 Year Government Security Clearance issued March 2015-March 2025.

Contact this candidate