Java, C, C++, Shell, Perl

Sudhakar Kethineni

Email Id: *****@**********.*** Ph : 224-***-****

An IBM Software Services Business Partner

Technical summary

Highly skilled IT Professional with over 12 years of experience in the industry. Background includes delivering technical and performance solutions around the Sterling Commerce and WebSphere Commerce product suites. Extensive experience with IBM Smarter Commerce, Sterling Upgrade ( Order Management System, Sterling Call Center, and Sterling Store), performance testing, tuning, capacity planning, Product localization, builds and deployments.

Skills

Smarter Commerce Suite: Sterling Multi-Channel Selling and Fulfillment Suite, WebSphere Commerce

Integration, Call Center for Commerce and Web Store, Sterling Store Associate Mobile, Sterling Order Management Administrator Mobile, Sterling Field Sales Mobile, Sterling Call Center, Sterling Store

Application Servers: JBoss 6.x, WebLogic 12c, WebSphere 8.5

Database: Oracle 11g/12c, DB2 10.5, SQL Server

Networking: TCP/IP, Socket Programming

Operating Systems: Sun Solaris, AIX, Linux, MS-DOS, Windows

Programming Languages: Java, Shell, PERL Scripting, JavaScript, C, C++, XML

Tools / Packages: Selenium WebDriver, Rational Team Concert, RQM, Exceed, Quality

Center, vSphere, VMware Player,Clarify, IDCE, MATLAB

Version Controllers: ClearCase, Continuous, Revision Controlling System

Professional experience

Home Improvement Retail Chain Mar 15 – Till date

Techno-Functional Analyst

Perform Sterling Order Management System and COM/SOM defects fixing in Java.

Performed Sterling Upgrade POC from Sterling 8.5v to Sterling 9.3/9.4v with the company’s custom code and then kick started the actual upgrade to go on live after few months.

Prepared Sterling OMS and Call Center applications upgrade plan from Sterling 8.5 to 9.4 version.

Provided Sterling upgrade analysis plan to minimize the risk before going to live.

Analyzed the Oracle database changes ( tables, columns etc ) before and after upgrade.

Guided the team on product functionalities and its limitations.

Implement the response time for each screen load in SOM.

Complete product installations and deployment on WebLogic 12c and WebSphere 8.5.5.6.

Participate in requirements gathering discussions with business IT teams and other application teams.

Performance improvements done to the scheduling rule used by the product.

Execute and document Proof of Concept (POC) activities in order to understand the behavior of IBM Sterling Order Management to fit the business case solution.

Serve as Techno-Functional Lead for the application and components in IBM Sterling Order Management. Dive the whole implementation process.

Provide design and development estimation of IBM Sterling Order Management components based on the business requirements and complexity of work.

Perform high-level and detailed design activities, including implementation, change requests, production support, and enhancements.

Develop solutions to configure and customize the IBM Sterling Order Management modules as per the technical design approach.

Participate in test planning, and collaborate with QM Team to ensure that the application is tested and operating as per the business requirements.

Troubleshoot and triage issues including missing queues, missing configuration files, and configuring XML stubs for system responses.

Global Specialty Systems Integrator Feb 11 – Feb 15

Sr. Software Engineer

Projects include:

IBM Call Center for Commerce and IBM Web Store

Performed functional testing of the user stories dropped during the sprints.

Acted as a SME for WebSphere Commerce integration with IBM Call Center for Commerce

Implemented custom logic using Java User Exits and Services to verify the product functionality.

Participated in functional behavior and UI appearance discussions on WCC and Store applications.

Acted as a SME for product localization (13 languages) and support globalization for a few products.

Configured the messaging queues (JMS/MQ).

Provided tool design and implementation for installation and product configuration setup.

Gave assignments to team and tracked progress. Followed the Agile methodology.

Performed application server setup, product installation and configuration for the team.

Created and deployed VM's.

Responsible for product verification, bug fix testing, and defect reporting.

Automated the UI using Selenium WebDriver.

Implemented SOAP services for WebSphere and OMS integration for pull cart.

Hosted the Web Store Beta release for customers to experience the product.

Performed upgrades from lower release to higher releases.

Provided database installations and setup for the product.

Debugged and fixed application servers issues.

Performed product migration drop-to-drop support and resolved the issues that came across.

Analyzed customer defects and verified them.

Supported the other teams on WebSphere Commerce Web Call Center integration.

Implemented custom logic using Java User Exits and Services to verify the product functionality.

Configured Sterling Selling and Fulfillment Foundation, Orders, Items or Products and Pricing.

Customized and extended the OOB application using extensibility workbench to implement and test common test scenarios.

Analyzed business and technical requirements received from Product Management Team.

Participated in high-level design reviews and brought out the pros and cons.

Conducted product guides review.

Acted as the SME for the verification of products in iPhone, iPod, iPad and Samsung Tab latest versions.

Visited partner companies for presentations on the product features and capabilities.

Gave in-house presentations after every release to enable other teams to know of the new feature available in the product.

Trained resources on product and domain whenever necessary.

Hosted the Web Store Beta release for customers to experience the product.

Worked on Proof of Concept (POC) Sterling OMS with other products such as Tealeaf.

Sterling Call Center (COM) and Sterling Store (SOM)

Completed product localization and testing for nine (9) languages to support global.

Tested bug fixes and reported defects.

Re-certified COM and SOM products for Gemini release.

Installed and upgraded the product.

Built and deployed the ear on applications such as JBoss, Weblogic and WebSphere.

Resolved deployment issues with application servers.

Involved in UI appearance changes.

Implemented the User Exists exposed by the product.

Prepared the XML for the API inputs to test the functionality.

Conducted product guide review.

Worked on defect triaging and resolution.

Analyzed logs to determine API behavior and made appropriate recommendations based on observations.

Sterling Store Inventory Management (SIM)

Completed product localization and testing for nine (9) languages to support global.

Fixed localization issues.

Tested bug fixes and reported defects.

Re-certified SIM product for 9.1 releases.

Installed and upgraded the product.

Conducted product guide review.

Sterling Store Associate Mobile (SAM)

Performed product re-certification for 9.1, 9.2 and 9.3 release.

Completed product installations (command and GUI modes).

Performed bug fixes testing and defects reporting on iPhone, iPod and iPad latest versions.

Made UI design changes.

Tested the new features included in this release.

Conduced product guide review.

Supported installation and setup for A&F customer.

Involved in product functional behavior and UI appearance discussions for iPhone apps.

Sterling Field Sales Mobile (SFSM)

Performed product re-certification for 9.1 and 9.2 releases.

Completed product installations (command and GUI modes).

Performed bug fixes testing and defects reporting on iPhone, iPod and iPad latest versions.

Conduced product guide review.

Sterling Order Management Administrator Mobile (SOMA)

Performed product re-certification for 9.1 and 9.2 release

Completed product installations (command and GUI modes).

Performed bug fixes testing and defects reporting on iPhone, iPod and iPad latest versions.

Financial Services Company May 10 – Jan 11

Consultant

Worked as a Team Lead for a team of four (4).

Interacted with client to discuss progress updates, assign features and tasks for the team members, moderate the reviews, and provide mentoring.

Developed automated tools using PERL/Shell script and Java.

Investigated the issues faced by the customer at the site.

Performed quality checks according to specified guidelines.

Reviewed and contributed to test plans.

Analyzed, reviewed and assessed user requirements, specifications and models for testability.

Prepared and executed complex routing functional test cases.

Implemented tests on all test levels, executed and logged the tests, evaluated the results and documented the deviations from expected results.

Measured performance of components and systems.

Developed a tool in PERL to test complex routing module.

Telecommunications and Data Networking Equipment Manufacturer Mar 05 – Apr 10

Project Lead

Projects include:

Core and Billing Manager (CBM)

Responsible for design review, coding in C++ and unit testing.

Worked as Senior Software Engineer and Project Lead for a team of 10.

Performed various critical patches functionality testing to meet the deadline.

Involved in backup and restore operations of CBM products.

Resolved problems for the patching issues in Shell and C++.

Dogged determination to produce the best quality patch.

Provided estimates for the fast feature patch propping activities to lower releases in C++ and Shell.

Worked on sustenance and enhancement activities.

Communicated effectively within the Test Team, and supported to define and clarify the requirements.

Investigated product issues faced by the customer at the site.

Worked on XML configuration support feature for Core and Billing Manager application.

Gained knowledge of FCAPS, Telecom Billing, Lawful Intercept, EMS, Wireline and Wireless.

Developed problem solving skills and testing experience in complex business issues related to Corrective Content Solutions.

Prepared, reviewed and executed test cases for patches.

Enhanced and modified patch automation tool for CBM using Perl script.

Involved in Webpage design for requesting the patch.

Found workarounds for blocking test issues.

Prepared checklists and workflow rules for documents.

Prepared test summary reports based on the information gathered during testing.

Involved in HLD review and pre/post patching scripts in Shell.

Supernode Data Manager (SDM)

Responsible for design review, coding in C++ and unit testing.

Involved in HLD review and pre/post patching scripts in Shell.

Ensure that patch backs the feature code in C++ to lower release and fix the issues that comes across.

Involved in backup and restore operations of SDM.

Involved in functionality testing, logging defects and preparing the release notes for the patch.

Worked on migration activities from RCS to ClearCase.

Coordinated onsite and offshore teams and assigned work to the team members.

Attended defect tracking meetings with Developers and Functional Team to ensure issues were resolved.

Involved in patch quality checks.

Validated the functionality test cases.

Reviewed and assisted GNPS Team in preparing the release notes, test plans and functionality testing.

Software Company Jul 04 – Mar 05

Software Engineer

Projects include:

mCheque

Involved in R&D work on USSD transmission module.

Involved in design changes and coding the modules.

Prepared and executed the testplan.

MobiPro Connector

Involved in design of GUI and implemented new features in VC++.

Responsible for development work and bug fixing.

Remodeled GUI as per modification of design and tested for different validation reports.

Prepared the SQL queries to fetch the data from Oracle database.

SmartDocs V1.0.1

Involved in bug fixing and converted manual interface to automatic.

Responsible for designing GUI as per client requirement.

Installed the product and performed end-to-end testing.

Provided customer support for the queries and issues that came across on product usage.

Education

Bachelors in Electronics and Communications Engineering, Jawaharlal Nehru Technological University, Hyderabad, India

Accomplishments

Received appreciations from Sr. Project Manager (Lowes) for the Sterling upgrade POC, which gave confidence to Business Team to perform the product upgrade internally.

Received appreciation from IT Director (Lowes) for Sterling upgrade POC completion.

Received Manager’s Choice Award (IBM) for tracking and resolving the Beta customer issues (2014).

Appreciation from Program Director (Commerce Development, B2B and Commerce), Manager and Cognizant Team for workshop given on WCS-OMS integration.

Received commendation from Manager (IBM) for identifying the highest number of defects in product, setting up the Beta Web store environment for the customers, and resolving their issues.

Received appreciation and Blue Thanks Mail for Best Performer and Quality Controller from Senior Manager (IBM).

Awarded Best Performer and Quality Controller (Wipro).

Received Best Project Award (Wipro).

Received “Feather in my Cap Award” twice from Wipro Technologies for customer business critical issue patch testing without any comprise and delivering within time.

Received appreciation from Vice President and Directors of Wipro for a major customer business critical issue patch delivery

Received few Above and Beyond Cards from Wipro Technologies for delivering the patches to customers committed dates.

Above 40+ Commendations and Appreciations mails in Wipro from Customers, Clients, Technical

Manager, Project Manager and Project Leader.

Wipro GSM/GPRS, NMS/EMS, CDMA and UMTS Certified engineer.

Awarded “Feather in my Cap Award” a second time for best quality maintenance in all patches delivered from Corrective Content Solutions Team (NMS/EMS Wipro certification).

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