Accounts Credit Card
Resume:
Nelson Trotter
Stone Mountain, Georgia 30083
**********@*****.***
Objective: To obtain a challenging and responsible position within a progressive organization, in which my skills, abilities and desire to succeed may be profitable and productively utilized. A most welcomed addition.
Experience:
Green Tree Servicing Kennesaw, Georgia
Collection Specialist 11/2015-Present
Managing multiple queues ranging from 15 to 90+ days delinquent. Work with customers to bring accounts current to prevent foreclosure. Assisting borrowers with loss mitigation options and modification programs. Accepting payments and arrangements to cure delinquency. Heavy skip tracing. French & French LTD Bowling Green, KY
Senior Collector 5/2004 - 10/2015
Handled delinquent pre legal loans and bank cards. Used legal status codes to update accounts. Discussed repayment options with debtors using clients and companies guidelines. Heavy skip tracing accounts using TLO, Accruing, Clear, credit bureaus and other tools. Referred accounts to legal when needed with verified employment and or property.
Fitzgerald Law Firm Roswell, Georgia
Senior Collector 6/2002 - 4/2004
Responsibilities include resolving past due HSBC credit card accounts. Made 150-200 outbound calls daily. Discussed payment arrangements and settlements. Kept record of promise to pay and paid accounts. Skip traced using Accurint and other skip tracing tools. Successfully met and exceeded monthly goals. National Recovery Center Norcross, Georgia
Senior Collector 4/2000 - 5/2002
Collected on HSBC credit card judgement accounts, past due Student Loan accounts, Auto deficiency pre-litigation accounts. Was responsible for preparing accounts to Attorney Network for suit. Other responsibilities include aiding in the enforcement of limited civil cases. Heavy skip tracing using Accruing, credit bureaus and other skip tools.
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