Customer Service Manager
Resume:
LOURDES L GONZALEZ
HUMBLE, TX 77396
*********@*****.***
Career Objectives
Seeking employment in customer service, clerical, or any entry level position. Work History
AFLAC, HOUSTON, Texas
ADMINISTRATIVE ASSISANT Feb 01, 2016
Clerical duties, answering phones, taking claim information for clients. Assisting Agent with presentation at clients location. ALLSTATE INSURANCE, KINGWOOD, Texas
CUSTOMER SERVICE Jun 22, 2015 - Oct 02, 2015
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge
TJ'S LIQUOR, HUMBLE, Texas
Customer Service Oct 15, 2007 - Dec 30, 2013
Worked in the Check Cashing Department, verified employment for customer's wishing to cash their payroll check's. Managed daily bookkeeping and accounting transaction's.Worked as a Western Union Agent sent and received transactions on daily basis. I also worked with Banks to to verify funds.
KIPP CHARTER SCHOOL, HOUSTON, Texas
Transportation Manager May 15, 2006 - Jun 01, 2007 Created a bus transporation route that included 7 buses with a total of 290 students . Designated all location and time for students to be picked on morning's and afternoon to and from school. Also worked with Principal's as well as parent's to help better service student's.
BROWNELL ELECTRO, Houston, Texas
Location /Operation Manager Oct 23, 1988 - Jan 10, 2002 Prepared schedules for service personnel .
Trained and managed 1 warehouse 3 inside sales rep's and 3 outside sales rep's and achieve significant improvements in their productivity. Submitted reports to home office.
Prepared sales contracts for orders obtained.
Distributed work orders to departments.
Planned and conducted new employee orientation to foster positive attitude. Kept record of insurance coverage, pension plans and personnel transaction,such hires,promotions transfers and termination's.
Participated in resolving labor relations issues.
Assisted in screening applicants for training programs. Education
Hargest Vocational College, Houston, Texas
1 year college, technical or vocational school
Major: word processing/business
GPA: 3.0
Computer Skills
Typing Speed: 45 Words Per Minute
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Spanish - Excellent ( Read Write Speak )
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