IT Manager (VP level experience - ready to grow your firm's IT team)

Ryan Goode

**** ****** **** ***** *********, FL *3578

813-***-**** *******@******.***

Vice President of Information Management

A Recognized Leader in Information Technology, with Global Success Innovative, tech-savvy professional with more than eight years of experience in the IT field poised to bring talent and vision to a respected organization that values hard work, dedication, and results. Demonstrated skill in managing high visibility projects and bridging the gap between technology and business stakeholders. Uniquely gifted in converting IT challenges to opportunities to better position technology as a tool to drive business success, streamline processes, and enhance productivity. CORE COMPETENCIES

Organizational Leadership Process Improvement Strategic Planning Program Management Team Management Project Management Cost Reduction Change Management Management Mentoring System Administration Service Delivery Business Analysis Staff Recruitment and Training Cloud Migration Vendor Negotiation Industry Knowledge Cross-Functional Leadership Relationship Building Customer service EXPERIENCES AND ACHIEVEMENTS

VEREDUS, A Hays Company, Tampa, FL 2010 – Present

The UK-owned company, with $100M in USA revenue and employing 260 in 14 USA offices, exploits an in-depth knowledge of the IT industry to fill contracts in business centers nationwide. Vice President of Information Technology • 2015 – Present Lead IT architecture, service delivery, and management of entire USA infrastructure. Spearhead all USA IT efforts and interfaces with other senior cross-functional teams across the globe. Working through a service director and three help desk analysts, partner with all levels of management to achieve mutual performance effectiveness. Oversee company-wide business-level applications and nurture change management. Execute all contract /vendor negotiations.

Drove change management following acquisition to bolster morale and swap all hardware in en- tire company in less than six weeks to roll out new products from parent company.

Seamlessly integrated all USA systems (CRM, Infrastructure, Network, and Exchange) into par- ent company’s global infrastructure.

Quarterbacked global resource management to include coordinating teams in USA, England, France, and Poland.

Director of Information Technology • 2010 – 2015 (prior to acquisition by Hays) Managed all infrastructure, networking, software, server administration, enterprise security, and team performance. Acted as thought leader and IT representative to the Board. Orchestrated entire project management lifecycle for all major IT projects, including resource planning, quality acceptance, and post-implementation support. Made all decisions for vendor engagement and ran contract negotiations.

Recruited, hired, trained, developed, mentored, and inspired highly competent IT staff.

Built out private cloud to permit firm to achieve high availability of critical applications.

Subsequently pioneered upgrade to new cloud built on Amazon Web Services.

Slashed costs by migrating all IT services into more scalable platform as a result of handpicking technologies and vendors that aligned with short and long-range business objectives.

Forged trust with users by creating transparency as a result of devising ticketing system, shar- ing root cause reports, publishing system status dashboards, and being always available. RYAN GOODE Resume, Page 2

EXPERIENCES AND ACHIEVEMENTS CONTINUED

BOUCHARD INSURANCE, Clearwater, FL 2007 – 2010

The company, with annual sales of $60M, brokers personal and commercial property/casualty insurance and employee benefits from four offices with 220 employees. Systems Engineer/Administrator

Executed all server maintenance and setups. Provided Tier1, Tier 2, and Tier 3 support of propriety agency management software. Excelled as first contact for 90% of help desk tickets. Travelled among offices, providing on-site service, conducting Q&A sessions, and facilitating training boot camps.

Modernized, improved, upgraded, and documented all processes.

Partnered with management to improve workflows and promote best practices as agency soft- ware evolved.

Cut new hire setup time from six hours to 35 minutes by automating process and making it more accurate.

Automated quarterly CMS updates to significantly reducing previous procedure requiring full weekend every 90 days.

Maximized cost effectiveness and physical footprint of budget by pioneering virtualization and storage arrays.

EDUCATION

Master of Science, Management Information Systems

University of South Florida, Tampa, FL, 2012

Bachelor of Science, Management

University of South Florida, St. Petersburg, FL

TECHNICAL SKILLS

Windows 2000, XP, 2003, Vista 7, and 8 Amazon EC2, RDS, VPC, EBS, and ELB Great Plains 2013

Microsoft Server 2003, 2008, and 2012 Microsoft Exchange 2003 and 2010 Microsoft SQL Server 2000, 2005, and 2008

Apache and IIS Proxy, DNS, DHCP, TCP/IP, and DMZ Cisco IOS, SonicWall SonicOS Enhanced PBX and VOIP: 3CX, Polycom, RingCentral SSCM: OSD deployment, package administration Symantec Antivirus, Trend Antivirus, SpamTitan

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