Management Project

Amrit Lamba Email:*****.*****@*****.***

Mobile: +91-991*******

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Objective #

To add value to the role and organization in which I am placed, with the help of my professional knowledge and competencies.

Oracle Certified JD Edwards EnterpriseOne - Technology Foundation (CNC) Implementation Champion.

Profile Summary #

15+ years of experience in IT industry with diverse technical & management background. Specializing in Oracle / JDEdwards EnterpriseOne Product lines.

Have a diverse Technical and Management background. Proven success in implementing and integrating technology to reach new levels of efficiency.

Service Delivery Manager, responsible for all aspects of Information Technology. Reporting to the CEO & Chairman at Delta (August 2015 – till date)

Playing an SDM role on 2 successful JDE ERP implementations: Managing Service delivery operations with a team of 40+ resources offshore, for a US customer catering to Food and Beverage industry. Completely integrated & stabilized Offshore support - IDC operations of an Australian stock exchange listed JDE Customer, within three months.

Founder member of JDE Cloud operations support @ Oracle (2008 - July 2015).

Worked with Fusion Apps team during its inception @ OMCS(2012-2013). Learning the new technology & playing a key role in implementing processes stabilizing operations.

JDE Consulting @ Customer locations (2005 - 2008)

JDE development install & upgrade team @ Oracle (2003 - 2005)

Technical Skills #

Project Management & Service Delivery.

JDEdwards EnterpriseOne product releases Install & Upgrades of JDEdwards EnterpriseOne Versions: B732, XE, ERP 8.0, 8.9, 8.10, 8.11SP1, 8.12, 9.0 & 9.1.

Fusion Applications & Fusion Middle-ware

Operating Systems: Microsoft Windows, UNIX, Solaris, HP-UX, RS/6000, Linux.

Databases: SQL Server, IBM UDB/DB2, Oracle 8i / 9i / 10g / 11g & 12c

Web Related: WebSphere, WebLogic, Oracle Application Server.

Performed Installs and Upgrades of various JDEdwards EnterpriseOne Product Releases on Windows and flavors of UNIX operating systems with various Database combinations. Installed and tested Software Updates including Service Packs/Tools Releases, ESU’s (with Special Instructions) and ASU’s. Worked extensively on different versions of JDEdwards EnterpriseOne product lines including XE, ERP 8.0, 8.9, 8.10, 8.11SP1, 8.12, 9.0 & 9.1. Configurable Network Computing (CNC) architecture, design, technical support, of JDEdwards EnterpriseOne product releases having extensive hands-on experience and in depth exposure to EnterpriseOne tools like OMW, Package Management, CNC, Web Logic Administration. Maintenance and Support of EnterpriseOne releases and troubleshooting.

Career Profile #

Service Delivery Manager at Delta Management & Technology Services, Hyderabad from August 2015 till date.

Principal Technical Analyst in Oracle Managed Cloud Services (OMCS) from October 2008 till July 2015.

JDEdwards CNC Administrator in Satyam Computer Services Ltd from September 2005 – September 2008.

JDEdwards Consultant in Covansys India Pvt. Ltd, (Oracle-India Development Center), Bangalore from December 2003 – September 2005.

SQA Team Member in Visual Quest India Pvt Ltd, Hyderabad from November-2001 to December-2003

Service Delivery Management experience with following customers: August 2015 till date

JAPAC - Region

US - Region

Transpacific / Cleanaway: Australia

Safety Chain

Oracle Managed Cloud Services (OMCS JDE Customers supported list):2008 - July 2015

JAPAC - Region

EMEA - Region

US - Region

V-Line: Australia

Globeride: Japan (Onsite)

Omron: Japan (Onsite)

Veolia Waters: France

Shelf Drilling: Dubai

Groupe Cahors: Switzerland

ENEX: Europe

Pfizer

Take2 Games International (Onsite)

Arcor

SBM

Service Master

Worthington

Printpack Inc

Ready Pac

Toshiba

DTCC

Hoku International

Phibro

Archer Daniels: (ADM)

OMCS Fusion Apps Customers supported list: 2012 -2013

US - Region

Alcoa

CGX

Church Pension

First American Financial Corporation

Land O’Lakes

Performance Food Group

Red Robin

BlackRock

ING Vysya

Consulting On-site experience with following JDE Customers: 2005-2008

JAPAC - Region

EMEA - Region

US - Region

Greaves Cotton - Mumbai

Maytas Properties - Hyderabad

Wapco PLC (Lafarge) - Africa

GE Aviation – Cincinnati

Arthur J Gallaghar - Chicago

Certifications #

Prima Certified.

ITIL Certified.

Oracle Certified JD Edwards EnterpriseOne CNC Champion

Brain Bench Certification in Software Testing - Transcript ID: 4480588

Brain Bench Certification in Software Quality Assurance - Transcript ID: 4480588

Achievements #

Appreciated for standardizing offshore product delivery model & product performance improvements were recognized by Delta clients.

Recognized with Pacesetter awards for the Team in FY12 & FY13.

Appreciated with Night on the Town (2011) award in Oracle OnDemand for complete customer commitment while delivering operations for new key JDE Japan customers.

Received several appreciation mails from Japan Customer and SDM.

Prima Project work was short-listed in top 5 among 25 projects teams across Bangalore/Hyderabad and Noida and well appreciated in Prima session.

Appreciated for suggestions and efforts in AutoConnect+ project work, presented to OnDemand Management.

Appreciated from Satyam Client Arthur J Gallaghar for providing outstanding Support for JDE CNC Activities.

Appreciated from Satyam Client West African Portland Cement (a subsidiary of LaFarge) for performing JDEdwards CNC Activities aimed at improving and optimizing system performance.

Recognized for Outstanding end to end performance in product testing for Visual Quest India Pvt Ltd.

Appreciated by the management of Visual Quest India for taking the initiative and suggesting interfaces for TextExpress project, making navigation simpler without compromising on any of the functionalities.

Seminars/Training Programs Attended #

NAME

ORGANIZED BY

Prima – 2010 Batch

Oracle

ITIL V3.

Oracle

PMP Workshop

Oracle

JDedwards Developer Immersion Induction Training

Oracle IDC

QMS Training

Oracle IDC.

CNC Fundamentals for the JD Edwards EnterpriseOne

Oracle IDC

Install and Upgrade of JD Edwards EnterpriseOne product Releases.

Oracle IDC

Training on Software Testing.

Visual Quest India Pvt. Ltd.

Training on Telecom products.

Visual Quest India Pvt. Ltd.

Projects #

Product : JDEdwards EnterpriseOne Releases

Organization : Oracle

Team : JDEdwards OMCS

Project Description #

OMCS team hosts the servers for their customers. We take care of the initial setup and install for JDE releases and provide instances to Customer/ Implementer. Services like server maintenance, JDE CNC Administration, patch updates etc.. are performed by us. Customer has responsibility for Functional and development customization activities. Customer/Users are provided access to the their instances and servers on Oracle network.

Environment : Windows, Linux

Database: Oracle and SQL Server

JDEdwards EnterpriseOne Versions: 8.12, 9.0 & 9.1 installs including Language Installations

Java Application Servers: Weblogic Server

Team Size : 15

Responsibilities and Contributions #

Have played multiple roles @ JDE OMCS:

1st member in IDC for JDE OnDemand. Performed installations and extensive tests for Operations readiness.

Provided inputs on processes and implemented policies, like support levels during implementation and production phase.

Interviewed and selected candidates for JDE IDC team.

Helped with aligning JDE operations to SAS70 compliance and implemented audit controls in tickets (SR/RFC’s).

Provided inputs for Health-checks and PA checklists.

Performed tests in ITAS stage and production environments for JDE with ITAS team. Customers can request to schedule the activity in the ticket with a slot available, as per ITAS resource schedule updated.

Transitioned refresh procedures to Refresh team. Both Data and Code refreshes.

Performed Installations with Certified configuration for many customers. Complete end-to-end along with pre and post install tasks for release of instances.

Performed upgrades & cross platform migrations of customer setup in to Oracle Cloud

Coordinated tasks with different teams like Provisioning, SA’s, Storage, DBA, Refresh, Support, SDM, etc..

Installed Languages for Customer instances.

Applied ESU’s and ASU’s patches on customer instances.

Attended to tickets (SR/RFC's) pro-actively, owning it and updating with action plan, coordinating the execution of task bringing it to closure.

Documented customer instance details in portal.

POC (Point of Contact) and Lead for JAPAC Customers.

Interact regularly with SDM over chat and phone on customer implementation and Go-Live schedules for JAPAN customers.

Visited Japan for new Customer implementation. Installed and delivered customer instances while working from Japan office. Built a good rapport with Japan OMCS team members and SDM.

JDE knowledge transition sessions given for JAPAN OMCS Counterparts.

Visited Customer office and also had discussions with them, building relationship and confidence.

Attended Japanese language basic course, which helped in better understanding and interaction with Japanese counterparts. Building a good rapport and relationship.

As a senior team member assigned tasks to team members. Conducted regular team meetings.

Mentored the Junior Trainees. Providing technical guidance and best practices to the team.

Product : E1 ERP 8.0

Client : GE Aviation, Cincinnati, Ohio, USA (Onsite)

Role : JDE CNC Consultant

Project Description#

Client is in the Aviation industry.

Environment : Sun-Solaris10 with database Oracle 10G R2

Responsibilities and Contributions #

Upgrade to Tools Release SP23_U1 from SP19.

Assisted with Upgrade of Database from Oracle 8i to Oracle 10G.

Support and Maintenance of EnterpriseOne release, troubleshooting of Issues

Installing of Software Updates including, ESU’s (with Special Instructions).

Created Custom Environments and Mirroring with Production path Code.

Data Refresh between Environments.

Scheduler maintenance and setup of jobs to run at intervals.

Assisted with backup Strategy for all servers.

Package Management activities.

Coordination of users, user profiles and Security – planning and implementation of Sox.

Citrix Implementation.

Communicating to the client via emails and Same Time Connect to get the issues resolved.

Product : E1 8.11 SP1

Client : Arthur J Gallaghar, Chicago USA (On-site)

Role : JDE CNC Consultant

Project Description#

Client is in the industry of Finance-Insurance & Risk Management Brokerage. Supporting for operations in USA, UK, Australia and India. Prior JDE release was XE, which was upgraded to E1 8.11 SP1. CNC support is provided for Client 24*5 during weekdays along with On-call production support.

Environment : Win-2003 with database SQL 2000, WebSphere 6.0 and JAS Web

Responsibilities and Contributions #

Support and Maintenance of EnterpriseOne release, troubleshooting of Issues

Installation and Configuration Tools Release 8.96I1.

Installing of Software Updates including, ESU’s (with Special Instructions).

Generation of Serialized Objects for respective environments

Created Custom Environments and Mirroring with Production path Code.

Data Refresh between Environments.

Scheduler maintenance and setup of jobs to run at intervals.

Coordination of users, user profiles and Security – planning and implementation of Sox.

Package Management activities.

Troubleshooting & follow-up on all JDE issues.

Product : E1 8.11 SP1

Client : Maytas Properties, Hyderabad, India

Role : JDE CNC Administrator

Project Description#

Client is in the industry of Real Estate. New JD Edwards ERP Implementation was done of release E1 8.11 SP1.

Environment : Windows 2003 with Database Oracle 10g, OAS and JAS Web.

Responsibilities and Contributions #

Installation and configuration of IBM Servers for JDEdwards EnterpriseOne.

Installation of Windows 2003 SP1 and other third party software’s for JDEdwards EnterpriseOne.

Installation of Oracle 10g Database, applied required patches for 10g Database.

Installation and Configuration of JDEdwards EnterpriseOne on Deployment and Enterprise Servers

Installation of Oracle 10g Oracle Application Server (10.1.2.0.2)

Installation and Configuration of Java Application S Server 8.96E1.

Installing of Software Updates including Service Packs/Tools Releases, ESU’s (with Special Instructions).

India Localization updates.

Generation of Serialized Objects for respective environments.

Package Management

Coordination of users, user profiles and Security – planning and implementation.

Support and Maintenance of EnterpriseOne release, troubleshooting of Issues.

Product : JDE 5 / ERP 8.0

Client : Greaves Cotton, Mumbai, India

Role : JDE CNC Administrator

Project Description #

This project covers two aspects, firstly Migration of the existing setup on to the new hardware of Deployment and Enterprise Server and Health Check project covers the verification of functioning of the present ERP setup to the JDE standards. Different modules used are: Finance, Manufacturing and Distribution.

Environment : AS400, JDE 5 / ERP 8.0 (SP23), DB2/400 with Citrix and Web

Responsibilities and Contributions #

Verified the MTR’s for the ERP setup with respect to Operating System, Database, etc..

Assisted with migration of the existing setup on the new hardware and configuration settings.

Verified if Latest Tools Release and ESU have been applied across all servers.

Verified setting for JAS, Generation users, environments, etc.

Users on Web Citrix and Fat Clients, checked for connectivity problems across locations.

Checked the Enterprise Server settings, performance of jobs, etc.

Identified the flaw areas and fine-tuned the performance of system.

Verification of Queues, Reports/ Jobs submitted, Suggestions for Data Selection and allocation of queues, Table indexing, Configuration settings in jde.ini.

Product : JDEdwards EnterpriseOne XE

Client : WAPCO PLC (subsidiary of LAFARGE), Nigeria (On-site)

URL : http://www.lafarge.com

Team : JDE CNC Admin

Project Description #

JD Edwards One World XE CNC services at WAPCO PLC (subsidiary of LAFARGE), Nigeria including support/maintenance, Security, Job reports and troubleshooting user issues.

Environment : HP-UX, JDEdwards EnterpriseOne XE, Oracle 8i and Windows Terminal Servers

Responsibilities and Contributions #

Worked on JDE Financials and Manufacturing Modules, troubleshooting issues faced by users.

Fine tuning the servers for optimal performance.

Sarbanes Oxley SOX implementation.

Solution for Queues allocated for Users on Windows Terminal Server (WTS).

Provided Support and implemented JDE settings on HP-UX servers with ORACLE Database.

Installation of OneWorld FAT clients.

Creation of Menus & Groups.

Creation of User Profile, Assigning Environment / Menu access.

Segregation of the JDE users using specific Queues resulting in faster processing of Jobs.

Product : JDEdwards EnterpriseOne Releases

Client : Oracle Inc., USA.

Team : Installation Test Services

Project Description #

Installation Test Services (ITS) is the only team that tests JD Edwards EnterpriseOne product Installation and upgrades. The products are shipped to the customers only after it is certified by the ITS team.

Environment : Windows, HP-UX, AIX, Solaris, Linux, AS400

Database: Oracle, SQL Server, DB2

JDEdwards EnterpriseOne Versions: XE, ERP 8.0, 8.9, 8.10 and 8.11SP1 installs and upgrades, Rapid Installs and Language Installs

Java Application Servers: SP22/23/8.93/8.94 and 8.95, Oracle Application Server & Collaborative Portal.

Team Size : 18

Responsibilities and Contributions #

Perform Install and Upgrade testing of various JDEdwards ERP Products on windows, different flavors of UNIX & As400 OS along with various Database combinations.

Installation and testing of Software Updates.

Installation and testing Java Application Server for the Web client.

Installation of third party software like databases, web servers and other software’s required by JDEdwards products.

Installation and testing of Language Installs

Testing the usability of the application in demo environment.

Troubleshooting Installation Errors, Issue Logging.

Technical review of product Installation Guides.

Reporting of the Daily status of work to the Onshore Managers, Collecting Metrics.

Communicating via emails and Same Time Connect messenger to get the issues resolved.

About Organization: Visual Quest India Pvt Ltd is an IT software development company providing strategic and tactical leadership to all areas of Wireless, providing turnkey WAP & SMS solutions, RDBMS, internet development. Serving an international client base, which includes insurance, manufacturing in software sector.

URL: www.visualquestindia.com

About Client: Fringe Benefits Management Company (FBMC) is a third party administrator of flexible benefit solutions. With more than 25 years of experience in total benefits administration. FBMC Provides effective benefit management services to its clients through its common remitter application developed in PowerTool using the OOPS concepts to the extent.

Project Title: Common Remitter

Client : Fringe Benefit Management Company, Tallahassee, Florida 32302-1878.

Taken part in testing the following module services of Common Remitter Application

Product: Common Remitter (Bulk Mail)

Client : Fringe Benefit Management Company, Tallahassee, Florida 32302-1878.

Summary: FBMC stores the email addresses of eligible employees and participants.

Communication with employees is individually directly via email. The ability to send an email to a large group of employees at once is required. Bulk Email is a new email generation program that will:

Allow user to select a group of employees to receive emails.

Allow user to create text of the email and select attachments.

Create an entry in the Inquiry for each employee to whom an email was sent.

Allow user to print a listing of the employees to whom an email was sent.

Write the email request to tables that will be accessed by the mail server.

This Module also has the ability to read the addresses from 'Global Address List' of outlook express and populate them into PB window. This option allows the user to choose the reply to address for the email being sent.

Product: Common Remitter (Job Information Report)

Client : Fringe Benefit Management Company, Tallahassee, Florida 32302-1878.

Summary: A Report providing additional information about payroll jobs.

This new report, called the Job Information Report:

Allows the user to select which job statuses to print

Allows the user to select non-posted jobs only

Job number selection is not required

Allows the user to select a date range.

Environment: Windows NT, Windows MAPI, PowerBuilder 6.5, PowerTool and Sybase

Adaptive Server11.5.1

Team Size: 9

Responsibilities and Contribution #

Installed the necessary software’s in Windows.

Created test cases for testing specific features of the product.

Performed Sanity, Regression and functionality testing based on product test plan.

Testing the usability of the application on demo environment

Interacted with the development team on critical bugs

Communicated to the Customers in USA via emails/calls.

About Client: Diba Canada, Toronto Ontario, Canada provides operational strategies for Telecommunications, Call Centers, eSales/ Marketing. Diba Canada’s client solutions are strengthened with expertise in current eBusiness Strategies, Emerging Technologies, Touch Screen, Network Design, Database Development, New Media Innovations and Support Services.

URL: www.dibacanada.com

Product : Text Xpress

Client : Diba Canada, Toronto Ontario M5M 2R6 Canada.

Summary: Text Express is a versatile Windows Desktop Application to manage Text Messaging. It is an easy-to-use, small, fast and an effective program for sending text messages from your PC to cellular phones and receiving text messages on your PC sent from cellular phones. It has all the features of a typical emailing application like Phone book management, Group management, scheduled dispatch of text messages, bulk dispatch of text messages, etc.

Environment: Visual Basic 6.0, Windows NT

Team Size: 12

Product : SMS Gateway

Client : Diba Canada, Toronto Ontario M5M 2R6 Canada.

Summary: The SMS Gateway communicates with different kind of SMS centers, and relays the messages onward to content providers, as HTTP queries. Content providers then answer to this HTTP query and the answer is sent back to mobile terminal, with appropriate SMS center connection using SMS center specific protocol.

In addition to serving mobile originated (MO) SMS messages SMS Gateway also works as a Push gateway - content providers can request the Gateway to send SMS messages to terminals. The SMS Gateway then determines the correct SMS center to relay the SMS message and sends the message to that SMS center.

Environment : C, C++, Linux

Team Size : 9

Responsibilities and Contribution #

Creating Test Plan for the product.

Perform testing as per the Test plan, identify and report defects & Issue logging.

Testing the usability of the application on demo environment, simulators etc.

Interacting with the Customers in USA to get the issues resolved.

Communicate with development team on critical bugs.

Creating comparison reports.

Educational Qualifications #

2003 - 2004: e-M.B.A from Manipal University, Bangalore, Karnataka, India

1997 - 2001: B.E. Computer Science from G.N.D.E.C, Gulbarga University, Karnataka, India.

1996 - 1997: Class 12th (I.S.C) from Hyderabad Public School, Hyderabad, Andhra Pradesh, India.

1994 - 1995: Class 10th (I.C.S.E) from Hyderabad Public School, Hyderabad, Andhra Pradesh, India.

Personal Details #

Date of Birth: 1st September 1979.

Languages known: English, Hindi, Telugu, Punjabi and Japanese (Beginner level).

Strengths: Good Communication & Networking Skills, Quick learner and hardworking.

Hobbies: Chess, Badminton, Table Tennis, Swimming & Traveling.

Countries traveled: USA (many times), Japan, Indonesia, Thailand, Malaysia, Dubai, Africa, Switzerland.

(AMRIT LAMBA)

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