Engineer Manager

PROFESSIONAL SUMMARY

System Engineer with over ** years of experience, 7+ years of senior Software engineer experience, with strong analytical skills and broad range of computer expertise

* ***** ** manual and automated Device testing for Windows and Android platforms

Strong hands on experience with all levels of testing including Black Box testing, UAT, GUI, Integrated system testing, Localization, Regression and case-specific testing procedures

Deployed over 10.000 Virtual machines

Highly skilled and dependable with strong background in Software testing and troubleshooting

Handled extremely high volumes of service requests with complete accuracy and efficiency

Strong ability to manage onshore and offshore engineering teams with high professionalism

Troubleshooting networks and environments for over 1000 phones, responsible for build verification testing, connecting devices to debugger and utilization of emulators

Run SQL quires to validate the database and error results

Highly Experienced support for Microsoft clients for Priority incidents

Great team player, fast learner with strong problem-solving skills, have the ability to adapt quickly to new environments and technologies

COMPUTER SKILLS

Experienced with various software testing techniques and procedures (Black box testing)

Virtualization

Customer Support

Manual and Automated Testing

Windows Azure

Mobile (Windows & Android)

SOFTWARE/ TOOLS

Experienced with WTT, Hyper-V Manager, TMM, ETCM, VBScript, JAVA, Asset Explorer, SQL2012R2, Product Studio, SCVMM, KVM, Raritan, SCOM, IPAK, VSL

Good user knowledge of Office Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, OneNote, SharePoint, Wiki

Platforms: WS2012R2, Win10/Win8.1/Win8/Win7/Vista/XP/CE/2K3/2K, Microsoft Windows Mobile 5.0,6.0, 7.0

PROFESSIONAL EXPERIENCE

Microsoft Corporation July 2015– Jan 2016

Senior System Engineer at OSG Operations – Platform Automation

Responsibilities:

Executed daily BVTs via WTT across multiple devices such as Microsoft and Nokia Phones/Xbox’s/Hololens

Recovered devices from Test errors, Server or Networking issues

Updated documentation on daily bases when needed

Worked with developers to get issues resolved and fixed in timely fashion

Was in charge of 1000 Phones, 300 Xbox’s and 300 Hololens; availability, delivery, capacity, performance

Worked on daily IRs (incident requests)

Pulled devices for Rework or Factory reset

Used Dashboard to track on devices health and performance

Setting up a Private pool per customer request

Maintained devices across 8 different labs

Microsoft Corporation Feb 2008 – Jun 2015

Senior System Platform Engineer at DPES – SQL Microsoft Division

Responsibilities:

Worked on daily CSHelp (internal ticketing system) requests including Escalations, Mitigations, ICM and SCOM alerts

Managed ETCM TE Team Onshore and Offshore (Redmond, India and China)

In charge of DAA Virtualization system with 12,000 VMs; deploying, maintaining, availability, customization, capacity

Monitored over 500 WS2012R2 Servers; availability, delivery, performance, capacity, monthly security patching

Executed SQL queries to verify error logs and data retrieval for testing efforts

Communicated and interacted with customers frequently over CSHelp, Email, Lync, Phone

Private Clouds Machines; provisioning, migration, hard drive and memory increase

Azure Subscription requests including new Subscription, enabling preview features, cancelling Subscriptions

Managed Hyper-V Servers, software/hardware/networking issues, security patching via IPAK scripting

Created and configured Virtual Machines using Hyper V- manager/VSL

Setting up Private Clouds machines using SCVMM (System Center Virtual Machine Manager)

Maintained test automation for several projects such as BizTalkV6, Dublin and ServiceBus

Performed Build Out/OS/Software/Hardware/Network troubleshooting and breaks/fixes

Worked closely with Build and Test teams, PMs and Developers for daily issues, bugs, machine increase/spec

Troubleshooting physical and virtual machines via KVM/IP, IPMI or Raritan

Deployed KBs/Documentation for Tear1 and Tear2 teams

Action Engine December 2007 – January 2008 Software Test Engineer – Mobile Application Platform

Responsibilities

Performed testing for Mobile Application Platform products and verified the content on latest Mobile Devices

Ran daily DVT’s (Device Verification Testing), loaded device application and tested with different mobile OS’s: (Windows Mobile, BREW, and MDP Client)

Executed daily Test Passes, updated Test cases and documentation

Ran Functional, UI, Usability, Stress, Add Hock, Regression testing, logged bugs on daily basis using AETracker db

Attended daily meetings and worked closely with leads and rest of the team

Utilized MAP Runtime (MAPDEV) and web based tracking system to verify test application on a PC against mobile devices

Microsoft Corporation April 2004 – October 2007

Software Test Engineer- Windows Mobile Team

Responsibilities

Performed daily BVT’s on Motorola and HTC Smartphone and PPC devices running Windows Mobile OS

Executed manual test cases and ran test automation, accurately reporting results to the rest of the group

Flashed and tested devices with WWE, GER, CHS and RUS localized images

Modified and ran build automation scripts daily to create different versions of Windows Mobile products

Ran daily BVT’s on multiple Windows Mobile products

Maintained 100+ machines, ensuring that they have current Security Patches and updates installed

Configured and implemented multiple MDDCEPC devices for use in WTT automation

Used Platform Builder for testing on various platforms, as well as Debugger-Attached and Full Debug device images

Worked closely with developers, and builders, to get issues resolved and fixed in a timely fashion

Drove testing to release builds to customers as quickly as possible, daily

Performed Functionality, UI, Regression, Stress, Ad-Hock testing and logging bugs using Product Studio

Entered daily test results to Tactics database

Handled the training of new hires

Cingular/AT&T July 2003 – April 2004

Software Test Engineer

Responsibilities

Performing WAP testing and QA content verification

Testing web interface on vast variety of mobile devices: Wireless phones, Blackberries, Smartphones and PPCs

Responsible for Functional, UI, Add Hoc, Regression testing based on User Accounts

Created test cases according to requirements and specifications

Verifying Send/Receive SMS Short Code for customer billing inquiries

Logging over 40 bugs a day using HP Quality Center database

Performed UAT User Acceptance Testing

Microsoft Corporation October 2000 – June 2003

Hardware Test Engineer

Responsibilities

Reviewed and analyzed test logs presented by vendors for Logo submissions Tools used to review the logs: * http://olsreview2/ - The internal web tool that allows for submissions to be checked out and reviewed.

WinDiff - compares files or directories

WHQL DataBase – checks the legacy submissions status

Windows Logo Program Consol – checks the history of the submission

HCTRaid 4.5 – source for Bug ID verification Filed and Reproduced the Bugs using: CHM Query WHQLPS (Bugs)

Reviewed and analyzed test logs, drivers and reports for Logo submissions

Performed HCT test kits on various device categories

Reported device drivers test results to MS WHQL Database

Developed professional relationship with customers, Microsoft test leads and other Vendors

Trained new-hires as necessary

Wrote and maintained process and procedures for testing in accordance with company policy

Provided consulting support for device testing as required.

EDUCATION

Strategy Computers, Bellevue, WA 2003

Network Security (CISSP) and SQL Server (MCDBA) Database Certification

Strategy Computers, Bellevue, WA 2000

Software & Hardware Testing – Internet - HTML

Genie Industries, Redmond, WA 1999

Manage and coaching course

LWTC, Kirkland, WA 1992

Computer Security & Network Technician, IT Support Technician

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