Information Technology Management

Location:

Johns Creek, GA

Posted:

March 02, 2016

Contact this candidate

Resume:

Maurice D. Ficklin

*** ********** ** *******, ******* 30024 678-***-**** Home 870-***-**** Cell *********@*****.*** Page 1 of 5

Qualifications

Summary

MS Information Systems and BS Computer Science

PMLG Certified Project Manager and Lean Six Sigma Green Belt

Business Process Modeling

15 Years of Senior Technology Management

Professional Competencies

Fulton County – CIO/Director IT

Provided executive leadership, IT Department reorganization, PMO process modification via PMBOK, COBIT Audit/Assessment, Process Improvements, and Leadership. Established needed IT training program. Reduced wasteful IT spending while creating criminal justice IT documented processes.

Dougherty County School System – CIO/Director IT Through the establishment of vision, mission, core values, business owner requirements, communication, and improving working relationships credibility was tremendously improved. Provided executive leadership. Implemented an enterprise wide technology transformation that citizens, parents, students, teachers, staff, administrators, executives, and the Board are extremely proud.

MARTA - Director Infrastructure Operations (TIO)/Director CQC (QA)/Director TEA (Applications) Developed and initiated the IT Compliance Quality and Control branch of the Technology Division, which provides all quality assurance, quality controls, quality planning, compliance, IT audits, ITIL, ITSM, and service desk functions.

University of Arkansas Pine Bluff – CIO/Director Technical Services Deployed the first IP converged network that provided all communications over one network, i.e. voice, video, data, security, broadcast television and radio. Professional

Experience

Fulton County Government, Atlanta, Georgia

Chief Information Officer and Director Information Technology, (2014) Managed and perform duties related to defining, planning, and directing, the activities of the Information Technology Department. Responsibilities include planning, developing and coordinating of all information systems, solutions, telecommunications services, enterprise applications, operations, and all technological services for Fulton County Government, including the following:

Systems for Purchasing, Finance, Human Resources

Systems for Courts, Public Safety, Health

Enterprise Performance Objectives and Budget

Dougherty County School System (DCSS), Albany, Georgia Chief Information Officer and Director Information Technology, (2013 – 2014) Provided leadership, strategy, planning and managed the largest school district in southwest Georgia by means of running Technology across the school system’s enterprise through aligning Technology objectives and programs to the school system’s enterprise objectives and strategies. The job responsibility involved the following:

Strategy and planning

Ensure enterprise performance objects, budget, compliance, and goals

Service, select, manage, and monitor technology VARs (Vendor Added Resellers)

Transformation Technology Program and Projects

Strategic Technology Initiatives

Applications and Enterprise Infrastructure Operations

Portfolio development of leading edge technology initiatives Maurice D. Ficklin

204 Peacehaven CT Suwanee, Georgia 30024 678-***-**** home 870-***-**** cell *********@*****.*** Page 2 of 5

METROPOLITAN ATLANTA RAPID TRANSIT AUTHORITY (MARTA), Atlanta, Georgia Director Infrastructure Operations (TIO)/Director CQC (QA)/Director TEA (Applications), (2007 – 2013)

Applied leadership skills and technical expertise to manage cost-effective and successful implementation of organization’s technology services for Information Technology Division ranging from structure cabling physical plant to wireless provisioning

Held human resource management accountable for coordinating all TIO activities of Project Managers supporting 75+ projects comprised of substantial budgets

Managed and administered the Technology’s Quality Assurance branch under IT Department called CQC

Maintained accountability for diverse areas including Network Management, Systems Management, Help Desk, NOC, Data Center, Technology Asset Management, SAN Management, Enterprise Backup, Print Management, Mainframe Management, Desktop Management and others

Managed operational procedures to ensure highest level of quality control associated with change management, security, and consistency of all services – Technology compliance and audit

Managed the operations of Regional Partners’ Information Technology services for Metro Atlanta INDEPENDENT CONSULTING – FULTON COUNTY, Atlanta, Georgia Enterprise Network Consultant/Project Manager, (2006 – 2007)

Applied leadership and technical expertise to plan and manage Fulton County Sheriff’s Office through Criminal Justice Information Systems Department of Information Technology

Contributed to all aspects of design and implementation of Sheriff’s Office Network, telephony and systems infrastructure comprised of diverse geographic area CITY OF ATLANTA, Atlanta, Georgia

Deputy Chief Information Officer, (2005 – 2006)

Reported to Chief Information Officer, with senior level accountability for day-to-day management, maintenance and support of City’s Information Technology infrastructure

Supervised and coordinated all activities of departmental employees in Telecommunication/Network Operations, Distributing Computing and End-User Support Divisions

Achieved all expectations of City Departments by resolving associated technical problems and recommended appropriate technology solutions

Spearheaded development of Information Technology Standards and Standard Operating Procedures

Administered and coordinated all aspects of Information Technology Project Implementation

Collaborated closely with Deputy Chief Information Officer for Strategic Business Services to ensure Information Technology strategic initiatives were successfully implemented

Supported efforts of Public Safety Information Technology Manager by addressing Public Safety Organization’s infrastructure and end-user support requirements ALBANY STATE UNIVERSITY, Albany, Georgia

Director of Network Services/Project Manager, (2004 – 2005)

Supervised and motivated staff in developing new campus IP Converged Network plan and strategy

Implemented all procedures associated with Systems Management, Network Management, Desktop Management, Systems Security Management and Hardware Management

Provided technological vision and leadership for developing and implementing Information Technology

(IT) initiatives resulting in improved cost-effectiveness, service, quality and business development Maurice D. Ficklin

204 Peacehaven CT Suwanee, Georgia 30024 678-***-**** home 870-***-**** cell *********@*****.*** Page 3 of 5

UNIVERSITY OF ARKANSAS AT PINE BLUFF, Pine Bluff, Arkansas (1986 – 2004) CIO/Director of Technical Services, (2000 – 2004)

Applied enterprise classroom systems throughout the large campus infrastructure utilizing enterprise wide technology infrastructure programs and projects, and strategic business planning.

Transformation Technology Program and Projects

Human resource management accountability for employees within nine different areas, with combined budget-totaling millions of dollars annually

Provided University with diverse leading edge technological & communications systems, including Administrative Applications, Television, Radio, Print Shop, Wireless, Security, Systems Management, IP Convergence, Web Broadcasting and Imaging

Produced first major Converged IP Network resulting in costs recovery and savings

Produced first Converged IP production television and radio stations in U.S

In Spring 2004 Proof of Concept (POC) with Intel and Computer Associates

Supported multiple Information Technology projects resulting in substantial costs savings to Information Technology budget

Technical Services Manager, (1992 – 1999)

Applied leadership skills to oversee all aspects of efficient management of University’s computer operations, midrange and microcomputer infrastructure, database and distributed network-based systems

Provided services involving systems, networking, desktop computing, web administration, software, and communications

Maintained the totality of school’s academic, research and administrative computing

Administered $10 million budget in a cost-effective manner

Maintained network campus design, including coordinating up to 10 employees and 4,000 end-users

Improved inception of campus network from zero modes to 13,000+ Ethernet devices

Conceptualized, managed and installed campus LANs & WANs

Implemented, maintained and managed design of logical and physical schema of technology backbone to achieve institution’s requirements

Project Manager and Designer for new master plan communications campus-wide infrastructure. Design consisted of four-core 72-fiber redundant backbone utilizing star topology to link each building with 24- fiber stands

Utilized IP/telephony, IP/TV, video security and data convergence over an IP pure network

Installed administrator and maintenance of UNIX Web Server on an Alpha

Created Windows NT 4.0 6000-user PDC using Pathworks for UNIX and BDC utilizing Pathworks for VMS and BDC utilizing WIN NT 4.0

Systems/Network Manager, (1987 – 1992)

Managed successful development of campus-wide network with WAN connectivity to provide University with true client and server environment

Project was created in 1989 and completed summer of 1992 under my direction as Project Manager

Created fiber optic hub backbone utilizing star topology for 25 buildings Professional

Experience

(Continued)

Maurice D. Ficklin

204 Peacehaven CT Suwanee, Georgia 30024 678-***-**** home 870-***-**** cell *********@*****.*** Page 4 of 5

RESEARCH PUBLICATIONS

Drug Abuse Research issues at Historical Black Colleges and Universities, Patterson, B.L. & Ficklin, M. (1990) University of Arkansas at Pine Bluff Student Drug Use Survey GRANTS

FY14 eRate Official Funds Request of $11,510,919.83 Dougherty County School System

Funds for Improvement of Postsecondary Education, Project Director Grant Number P 116Z000050-00 Total Amount $1,850,000.00

Digital Equipment Cooperation RISC Equipment Grant - $800,000.00

Title III Grant, Strengthening Technology in the Classroom Environment - $750,000.00 CASE STUDIES/MEDIA PUBLICATIONS

Workshop Abstracts – CISCO CIO Summit

A number of Pine Bluff Commercial Articles, National Magazines Articles, and International Magazines Articles

Murphy Oil Corporation – Presented Network and Systems Management

A number of other technological articles case study maybe found via the web

The Chronicle of Higher Education – June 18, 2004

TechWorld, Wired LAN management extends at University – November, 2004

Center for Digital Education – Thinking Strategically with Wireless – May, 2004

CA World –Emerging Technologies Press Conference – May 24, 2004

ACUTA, Audio Seminar – February 11, 2003 “The Design and Services Impact of Putting Voice Traffic on a Converged Network”

Leadership in Communications – Strategies for Management in a difficult economy, University Presidents – July 2003, Hollywood, Florida

The Chronicle of Higher Education – May 24, 2002

Best Practices in Data Networking, Fall Seminars – October 2002, Denver, Colorado

Special Report: Streaming Case Study Streaming with Class – AV Video Multimedia Producer – November, 2001

Business Communications Review, Real-World VOIP Migration – May 2001

Computerworld – May 7, 2001

Planning for New Technologies: The Future Compatible Campus, Spring Seminars – April 2001, Newport Beach, California

Pine Bluff Commercial “Advanced fiber networking installed at UAPB – December 20, 2000

Pine Bluff Commercial Editorial – Potential “UAPB could lead region into the future” – December 26, 2000

Certification of Dedication – Lecturing in Electronic Data Processing and Auditing – Certificate awarded by UAPB School of Business and Management Education

Georgia State University, Atlanta, GA – Lean Six Sigma Green Belt Certification University of Georgia, Terry College of Business, Atlanta, GA – Business Process Analysis Certificate University of Phoenix, Phoenix, AZ – Master Information Systems University of Arkansas at Pine Bluff, Pine Bluff, AR – BS Computer Science Maurice D. Ficklin

204 Peacehaven CT Suwanee, Georgia 30024 678-***-**** home 870-***-**** cell *********@*****.*** Page 5 of 5

AWARDS RECEIVED

Recognized as a top CIO by Cisco, Inc., CEO and President John Chambers

Encouraging Young People/Being a Great Role Model – Delta Omega Chapter, Alpha Kappa Alpha Sorority, Inc.

Many National and International Interviews for Publications and Television Computer Associates Wireless Management Award for Worldwide Press Conference – May 2004

ACUTA, Outstanding Service to the Publications Committee – 2003 –2004

Pine Bluff School District – Title I Parent & Family Resource, May 2003.

Belair Magnet School Principal’s award as PTA President, May 2003

Business Expo 2000, Most Informative Award

Certificate of Dedication – UAPB School of Business and Management

Presenter at Regional VI Seminar

Certificate of Appreciation – Arkansas Leadership Seminar Speaker

Certificate of Appreciation – Arkansas Martin Luther King, Jr. Commission

Arkansas Pine Bluff Commercial Up Close Article

Reach Out and Touch Someone Award – Belair Magnet School

Certificate of Appreciation – Hugh O’Brain Youth Foundation

Proclamation Proclaiming September 14, 1997 “Maurice Darnell Ficklin Day” Mayor of Pine Bluff, Arkansas

Southeast Arkansas Medical, Dental & Pharmaceutical Association, Inc., Community Service Award

United Way Outstanding Volunteers Service Division Co-Chairman – Fall, 1994

Service Award as President – City Youth Football, December, 1995

Certificate of Appreciation – Presentation for EDP Auditing – October, 1990

Pine Bluff High School Athlete of the Year

Fellowship of Christians Athletes of the Year

English Honor Award

Citizenship Honor Award

PROFESSIONAL/EDUCATIONAL PRESENTATIONS