Technical Support Microsoft Office

Timothy Johnson

**** ****** **** **** *******, TN 38119 901-***-****

**************@*****.***

Career Profile:

Skilled at organizing complex projects, defining project priorities, and delegating tasks. Over fifteen months experience in production process. Organized and efficient. Dependable - can work without supervision. Demonstrated record of high performance standards, including attention to schedules, deadlines, and quality work. Can easily break a large project down into smaller pieces, prioritize goals, worked under short deadlines without sacrificing quality of work. Able to serve as an agent for others. An experienced and valued team player, bringing enthusiasm and energy into group efforts. Spent time economically, upon finishing a specified task, moves on to help fellow employees. Always on the move and an extremely hard worker. Computer literate - can quickly learn new software. Proficient with Microsoft Office including Word, Excel, PowerPoint and Outlook.

Experience:

TRG Customer Solutions Spring Hill, TN

IN-Bound Technical Support for CPUs 05/11/2012 to 09/19/2012

-Trouble shot and solved any issues with CPUs customers would have.

-Logged entire troubleshooting method and customer issue, in work-place database; while talking customer through the issue

-Worked skillfully and tactfully in stressful dialogues with sometimes very difficult and irate customers

-Answered incoming calls from customers around the U.S. with friendly and helpful attitude

-Trained by Apple Representative, hailing from Austin, Texas Apple Headquarters

TRICOR Tiptonville, TN

Production Laborer/ Material Handler 10/01/2009 to 05/1/2011

Read work orders and followed oral instructions to ascertain materials and containers to be moved.

Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.

Conveyed materials to and from storage or work sites to designated area, using pallet jack and other devices.

Loaded, unloaded and moved materials within or near plant, yard and work site.

Responsible for stripping, inflating, packaging, and boxing sporting goods and equipment

Used foot pedal inflator inflate sports balls to correct specifications

Operated tape and packaging machine for packaging products

Used computer and printer to print specified package labels

Education:

University of Tennessee at Martin Martin, TN

General Studies

Lake County Adult Education Tiptonville, TN

G.E.D.

References: Available upon request

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