Customer Service Manager

Dear Hiring Manager,

I am seeking a position that will make the most of my sales, customer service, and management experience, while offering additional opportunities for personal and professional development. In return, I offer excellent attention to detail, highly developed communication skills, and an aptitude for managing complex assignments in a fast paced environment. My accomplishments and qualifications are further detailed in the attached resume. I look forward to meeting with you to discuss the value I can bring to your company. Kind regards,

Johnny Howard

JOHNNY L. HOWARD JR.

3450 Russell Blvd APT 308 Saint Louis, MO 63104

Home: 314-***-****; Email: ******.**@*****.***

SKILLS, KNOWLEDGE, & ABILITY

Proficient in Microsoft Word, PowerPoint, Excel, and Outlook

Proven ability to prioritize, delegate, and implement plans

Effective written and verbal communication skills

Proven ability to work through complex problems and find a solution

Google Ads certified

Member of National Association of Medical Sales Representatives PROFESSIONAL EXPERIENCE

Yellow Pages, Maryland Heights, MO

Internet Retention, January 2015- Present

Responsible for retaining major advertising accounts ranging between $5,000 - $35,000 in monthly revenue

Retained more than $1,000,000 in revenue within the first three quarters of 2015 (yearly objective only $600,000)

Upsell ratio of 73% and customer satisfaction rating of 98% Business Acquisitions, January 2013 – January 2015

Was recognized for selling 175% above objective and grossed $2 million in 2013

In 2014 achieved 201% above objective, earning the company more than $2.2 million in revenue, and recognized as top sales representative in the department CVS Pharmacy, Saint Louis, MO

Assistant Store Manager, September 2010 – November 2011

Delegated tasks to employees to increase productivity and performance

Established strong relationships with employees to boost team moral

After joining the team, customer satisfaction rating increased by 43% retail output increased by $30 thousand a month

Airlink Communications – AT&T Retailer, Saint Louis, MO Assistant Manager, August 2007 – September 2010

Monitored performance of six employees in weekly coaching sessions

Store finished first in the St. Louis market in 2009 Wireless Consultant, January 2006 – July 2007

Was responsible for selling, upgrading, and activating AT&T phones

Finished third in the Midwest and honored by the Senior Sales Vice President EDUCATION

Meramec Community College, Saint Louis, MO

Attended 2001 – 2003, Marketing

Forrest Park Community College, Saint Louis, MO

Attended 2005-2006, Marketing

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