Engineer Network

Rachman J. Holdman

**** ********* ** **********, ** 22310

404-***-**** *.*******@*****.***

Network Administration Specialist

A Recognized Expert in Network Connectivity, Experienced in All Aspects IT Maintenance

Comprehensive experience in network administration and communications equipment for prestige organizations seeks to continue delivering detailed technical expertise. Possesses a wealth of hands on experience in regards to installing, maintaining, configuring, and troubleshooting Cisco appliances for networking, switching and security. Highly accomplished in guiding the work of technicians and effectively collaborating with coworkers to accomplish company objectives.

CORE COMPETENCIES

Network Administration Staff Management Troubleshooting Network Security Network Firewalls Router & Network Configurations Communications Cabling Infrastructures MS Office Suite System Log Analysis Circuit Testing Loop-Back Testing Incident Management Client Support

EXPERIENCES AND ACHIEVEMENTS

ZAYO COMMUNICATIONS, WASHINGTON, DC NOVEMBER 2015 – MARCH 2016

Network Engineer III - Fiber To The Tower Provisioning

Oversaw the launch of Enterprise Fiber backbone for T-Mobile, Sprint.

tPerformed provisioning and deployment, fiber swaps, and ring rolls for Cisco ASR920.

tCreated configuration scripts to be installed on Cisco ASR920.

tWorked with field technicians to ensure error free installation and deployment.

WINDSTREAM COMMUNICATIONS, LITTLE ROCK, AR JANUARY 2013 – JULY 2014

Network Engineer II - Fiber To The Tower Provisioning

Oversaw the launch of Enterprise Fiber backbone for AT&T, Sprint, U.S. Cellular and Verizon Wireless. Trained newly hired engineers on provisioning procedures.

tPerformed provisioning and deployment, software upgrades, testing and troubleshooting for Accedian MetroNodes, MetroNids, Cisco 7606, Alcatel 7210/7750 and Juniper m320 routers and switches.

tProvided Tier II support, testing and turn-up for cellular vendors.

tImplemented vendor orders to install LTE cellular towers onto the Windstream network.

tCreated method of procedures (MOPs) for network management of Increased/decreased circuit bandwidth capacity per customer request.

AT&T, Atlanta, GA September 2012 – December 2012

Telepresence Engineer

Gave comprehensive technical support for the AT&T Telepresence Solution. Set up alarms using VizGems and Remedy platforms and analyzed system logs to identify performance gaps. Modified client meetings in CUCM

tIdentifying/isolating/resolving packet loss/jitter for clients telepresence meetings.

tPerformed detailed troubleshooting for CTS, Cisco, Polycom, Tanberg and Lifesize Codec endpoints.

tMaintained infrastructure equipment such as CTMS and Cisco routers/switches for over 2,000 end users.

SPRINT ERICSSON, ATLANTA, GA JULY 2011 – SEPTEMBER 2012

Network Operation Center Wireless Engineer II (May 2012 – September 2012)

Identified connectivity issues via head to head circuit testing and verified circuit connectivity at cell site using CRT command line and REACT.

tUsed various BERT patterns to loop signal and test with field technicians.

Network Operation Center Wireless Engineer I (July 2011 – December 2011)

Responsible for testing loop-back, repairing T1 and T3 circuits, analyze loop signals, monitoring alarms, and verifying circuit connectivity.

tUsed TRS ticketing system to track site tickets.

NCR, Peachtree City, GA February 2011 – July 2011

ATM Incident Management Analyst

Isolated faults and quickly restored network connectivity using SNMPc monitoring platform. Utilized Remedy ticketing system to detail troubleshooting and resolution. Ran nightly audits on ATM uptime and prepared detailed reports for dayshift management.

tSupervised the completion of new ATMs onto the network.

tManaged field technicians in the setup, installation, and configuration of ATM hardware/software.

CBEYOND COMMUNICATIONS, ATLANTA, GA DECEMBER 2008 – MARCH 2009

Network Operations Center Analyst

Provided Tier II support for T1 and T3 connectivity issues. Main duties focused on monitoring network for alarms using NetCool platform, troubleshooting degraded services in Cisco 2600 and 2400 series routers, circuit testing, and resolving connectivity issues. Delegated tasks of field techs and tracked progress of outstanding tickets.

tPerformed remote administration changes to router at client premises to resolve connectivity issues.

VANCO US LLC, Chicago, IL September 2007 – December 2008

Network Operations Center Engineer I

Responsible for configuring various Cisco routers out of the box for field deployment, ensuring router uptime, troubleshooting cloud issues, and configuring virtual LANs. Upgraded and downgraded Cisco IOS during maintenance window. Troubleshot and resolved HSRP issues.

tCollaborated with clients to make changes to router configurations per customer request.

tTracked ticket progress and completion using Remedy ticketing system. Also served a key role in administering Cisco 4900 series switches and checkpoint firewalls.

CBEYOND COMMUNICATIONS, ATLANTA, GA DECEMBER 2006 – JUNE 2007

Call Center Technician - Lead

Prioritized, analyzed, and resolved client issues for VPN, voice and data connectivity issues, MS Outlook, and Cisco 2400 series IAD connectivity issues in a call center environment. Performed ticket tracking and resolution of inbound calls using Seibel 7. Also added and modified user login password per user request.

tTrained new hires on proper troubleshooting mechanics.

tResolved client issues with their CUCM hunt groups, DIDs, Unity voicemail, speed dial, and name changes.

SIGNAL MOUNTAIN NETWORKS, ALPHARETTA, GA NOVEMBER 2005 – DECEMBER 2006

Network Operations Center Technician - Lead

Repaired VSAT communication connectivity issues and mobile satellite networks. Utilized iMonitor for network monitoring

tConfigured iDirect Netmodem II, Hughes DW4020 and DW7000 Gateways for client sites.

tTrained new hires on equipment, services and troubleshooting practices

DATA ACCESS COMPUTER SYSTEMS, ATLANTA, GA AUGUST 2005 – DECEMBER 2006

Local Area Network Technician - Lead

Installed desktop systems at client sites. Installed and configured wireless access points, wireless cards, motherboards, and various hard/software. Supervised a team of three field technicians

tMigrated data and upgraded or downgraded operating systems as needed.

Education

Bachelors of Science, Information Systrms Security, ITT Tech, School of Information Technology (2006)

Certification, Network Engineering, Omnitech Institute, School of Network Engineering (2011)

Certifications

Microsoft Certified Professional (MCP) – XP, Windows 7 CompTia Security+ CompTia Network+ CompTia A+

Contact this candidate