Customer Service

William Rutan

*** ********** ******

Hoboken, NJ 07030

973-***-****

*********@*****.***

QUALIFICATIONS: Customer Service, Data Entry, Sales, Purchasing, COMPUTER SKILLS: Microsoft Word, Power Point, Excel,Outlook, QuickBooks web site design, e-mail, search engine placement, meta tags, use of keywords, paint shop pro, EMPLOYMENT HISTORY :

April 2012 to April 2015, Deli Department, Brookdale ShopRite Bloomfield NJ Cut/slice the deli products, re-stock the department, clean the slicing machines at night. March 2008 to February 2012, Administrative Services, Pianos Bar And Grill, Bloomfield, NJ Assist with operations of bar, setting up for shows, working with the performer's to see that they have what is needed for their shows. Over seeing the weekly work schedule of employees. Dealing with various issues that may arise during business hours. Closing the bar and balancing the credits cards for the day. 2001-2006 Customer Service Rep, Sprint/Nextel, Bloomfield NJ Advise customer on cost of repairing cell phone repair being made to phone. If customer was not sure of exact problem with cell phone, I would diagnose exact problem. Advise customer of service and repair plan and Signal Insurance plan. Sell upgrade/replacement phones and accessories for cell phones. Trained in repairing cell phones (From Sept 2001 to July 2003 was a temp thru Flex Resources at this location, in July 2003 I was hired directly by Nextel until Sprint took over then the company name changed to Sprint/Nextel and remained working there until October 200*-****-**** Manager/Buyer, Mecca Magic, Bloomfield NJ Supervision included sales, maintaining of web site, customer service, taking phone orders, processing mail and web site orders, maintaining customer database, answering e-mail inquires, designing catalog & flyer pages. 1992-1994 Maintenance, North Ward Center,Newark NJ Overseeing construction of old building being renovated into training school. 1987-1992 Teacher Aide Camden Street School, Newark Board of Education, Newark NJ Working in classroom first two years. Remaining three years assisted in principal's office. 1983-1986 Legislative Aide, State Senator John P. Caufield,Newark NJ Dealing with legislative district resident's complaints, needs, questions. Typing, filing, answering phones, solving constituent's problems, representing the senator at community meetings.