Engineer Manager

JOSEPH A. PESANY

*** ******* *****, ***** ******** Boro, NJ 08742

Joseph Pesany's LinkedIn Page

732-***-**** ********@*****.***

SUMMARY

An accomplished IT professional with extensive background managing IT teams and engineering major solutions for fortune 500 companies. Possess strong interpersonal skills for communicating with executive management, employees, suppliers and clients. Experienced in incident, problem and change management, and strong expertise in network engineering, perimeter design, hands-on WAN/LAN, and problem resolution. Lead Project Engineer/Architect through two company mergers.

Areas of Expertise:

Incident Management

Cross Functional Team Management

Vendor/Partner Management

ITIL Certified

Communication/Presentation skills

Management of onshore/offshore teams

Network Infrastructure

Cisco background

Data Center Consolidation & Migration

Project Management

Juniper Pulse background

Infrastructure Architecture & Design

Summary of Qualifications:

15+ years’ experience as lead project manager, engineer for WAN/LAN major company projects

15+ years’ experience with problem solving and escalation management at a tier 3 level

Lead engineer for two major company merges over the last nine years

10+ years’ experience with data center consolidation and migration

15+ years in vendor management for operations, incident, problem and change management off and onshore

Demonstrated and proven ability to manage and lead IT service transformation projects

10+ years’ experience managing Network Engineering/Operations staff delivering standards and level 3 support

Strong verbal and presentation skills with executive director to tier one help desk level

Designed, built and managed Service Delivery team using the ITIL service lifecycle best practices.

PROFESSIONAL EXPERIENCE

MERCK, Branchburg, NJ 2014 – 2015

PPSM Accenture, servicing Merck (Outsourced to Accenture March 2015)

Associate Director Service Delivery

Designed, built and managed the Service Delivery team. Responsible for ensuring all change and problem management documentation was accurate and in compliance with all company policies. Responsible for understanding and approving all change requisitions for the Client Computing and Network Services organization. Lead on all problem management activities across the organization as Subject Matter Expert (SME) Key contributor for the organization in the Change Review Board and Problem Review Board meetings that were held weekly.

Created, prepared and hosted weekly operations review meeting for the Executive Director of IT.

Tracked and managed the lifecycle of all long-term remediation for major incidents. (Problem Management) This improved escalation and resolution times for all major outages by an average of 1 hour.

Ensured change and problem reports were completed properly and in compliance, resulting in a positive company audit in January. Improved company scorecard consistently at 100% in compliance

Designed, developed and implemented a process that ensures long-term remediation for all major incidents were being followed through to completion. This has reduced repeat incidents and improved business up time especially for Merck’s manufacturing sites.

Ensured all company changes followed proper procedure and were in compliance with the company change windows, which resulted in reduced catastrophic impact of unscheduled downtime that could have had a major impact on the business.

Provided standard reports highlighting Key Performance Indicators and Service Level Agreements

Developed and completed the process of transitioning the service delivery management tasks overseas to Prague.

Senior Lead Technical Manager/Engineer 2009 – 2014

After the announcement of the company merger, continued to manage and engineer the legacy perimeter network, while leading the migration, transformation and consolidation of the legacy perimeter infrastructure to reduce operating costs. Lead engineer for all post day one tasks.

Designed and engineered new datacenter with Nexus switches, VDC and fabric path topology

Advised and helped engineer Merck’s company private Amazon AWS IaaS cloud

Designed and engineered branch wireless infrastructure, completed on time for opening day.

Technical Project Manager for major IT projects for Merck business partners ensuring end-to-end security, reliability and cost effectiveness.

Managed engineered and coordinated project for selling IP addresses owned by Merck which made a $14M profit for Merck.

Developed strategy and was lead engineer for consolidating and integrating Schering-Ploughs regional internet hubs into Merck’s infrastructure which reduced operating yearly cost by $11M.

Engineered the integration of three MPLS clouds into one for major cost savings

Lead engineer for replacement of 192 legacy switches to Cisco Nexus in the Merck Charlotte datacenter

Managed and engineered the connectivity for Mainframe and Web Hosting at IBM Southbury

Introduced SDN technology (Adara Network) for WAN optimization and reduce WAN costs

Engineered and coordinated the migration of hundreds of legacy Schering-Plough server/applications into Merck’s datacenter

Key contributor for Managed Services on boarding ensuring the business partner was prepared to support Merck’s infrastructure day one. Mentored, guided and provided business and technical direction.

SCHERING-PLOUGH, Summit, NJ 2002 – 2009

Manager Security Engineering/Operations Group

Successfully built a perimeter network engineering and operations team to support the global perimeter infrastructures, which led to a promotion to manager. Lead engineer for all perimeter projects.

Engineered pre day one tasks which included installing two GIG E circuits between key sites and advertising filtered IP addresses via BGP which allowed the exchange of data, applications and collaboration

Built and managed the perimeter engineering/operations team worldwide. Trained, motivated and mentored staff of five security engineers.

Built, trained and managed the off-shore team that provided day to day support for the perimeter environment which consistently achieved system availability above 99.996%

Supervised and successfully engineered merger with Organon. This included successfully reducing operating cost by decommissioning and elimination of numerous perimeter infrastructures globally.

Work closely with Carriers to improve WAN performance, change management, and decrease Network down time.

Senior Lead Engineer 2000 – 2002

Designed, architected and implemented a high availability load balanced a secure Internet access infrastructure for the corporation that supports over twenty thousand concurrent employees using remote access. The design addressed diverse geographical points-of- presence and provided comprehensive authentication and usage reporting.

Designed, engineered and built data center in Memphis which provided dynamic failover in case of a catastrophic impact of unscheduled downtime. Project completed under budget and on time.

Implemented a company-wide VPN Network Infrastructure to support Client and B-to-B connections. The design provided a secure transport mechanism for Business partners by offering a low-cost, secure alternative to Frame relay and provided a significant company cost savings.

• Designed and implemented high availability network security environment for global outsourcing across several continents and off-shoring of application development and testing and maintenance using HA Checkpoint firewalls.

PRIOR RELEVANT EXPERIENCE

TD Waterhouse - Network Operations/Engineer Manager

American International Group - Supervisor of Engineering

Wang Laboratories - Regional Tech Specialist

Burroughs Corporation - Senior Field Engineer

EDUCATION / PROFESSIONAL DEVELOPMENT

ITIL Certified

Associate of Applied Science Degree, Electrical Engineering, New York City Community College

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