Customer Service Sales

Sheridan Henry

***** ***** ****** **** *** ****, Houston, Texas, 77062 ***********@*****.*** 832-***-****

OBJECTIVE

-Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

SUMMARY

-Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers by asking open-ended questions and expressing interest in their needs to put customers at ease while consistently achieving individual sales goals. Works well under pressure and has been in the retail sales industry with over 10 years with management experience.

EDUCATION

- High School Diploma (8/26/1991-5/26/1995)

Lamarque High School

- BS Healthcare Administration (8/1/2015-8/26/2017)

University Of Phoenix

EXPERIENCE

-Home Depot, 18251 Gulf Freeway Webster, TX 77598 (3/7/1997- Present)

Front End Supervisor

Manage a team of at least 20 Head Cashiers, Cashiers and Lot Associates by ensuring that associates are providing customers with fast, friendly and accurate service.

Respond to customer questions and requests in a prompt and efficient manner while building relationships with customers to increase likelihood of repeat business.

Assist bookkeeping to ensure business reconciliation, as well as participates in interview process for applicants and partner with management on hiring recommendations.

- General Motors, (8/7/2000-6/18/2004)

Worked in a call center assisting customers with payment arrangements as well as other various customer service related inquiries.

SKILLS

- •Customer service-oriented

•People-oriented

•Detail-oriented

•Superior organization ability

•Sales experience

•Data entry

•Staff training and development •Excellent communication skills

•Friendly demeanor

•Strong work ethics

•Outstanding interpersonal skills

•10-key numerical by touch

•Able to type 40 wpm

•proficient in Microsoft Word and Excel

LANGUAGES

- English

REFERENCES

-Rosezelia Sonnier

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