Customer Service Sales

CHANDRA ROY

Contact: +91-829*******

Address: PJR Enclave Road No: 1, Chandanagar, Hyderabad,India

Email: *******.**************@*****.***

OBJECTIVE:

Seeking position that can leverage benefit from my 4.5+ years of experience in BFS (Business Financial Services) Domain. My embedded skills & experience always enable me to make a significant difference in organizations.

ORGANIZATIONAL DETAILS

1)TATA CONSULTANCY SERVICES: July 2013- Present, Hyderabad

Designation: Senior Process Associate

Heading Finance process.

Preparation of analytical Audit Reports.

Generating Invoices & Credit Notes of SLA based Data & Voice products of Belgacom Process.

Working on Invoice reversals & cancellation of accounts.

Daily monitoring of Client Priority Invoicing Mailbox.

Facilitating/Scheduling weekly Client Calls & Conferences.

Handle Escalation Calls & Disputed issues.

Preparing weekly reports on KPI Data & Business Intelligence Objective,

Monitoring process Documents and presentations.

Resolving Inactive trading accounts, reviewing trade details and reopening of party accounts in Investment banking.

**Received TCS Star performer and Performance Linked Rewards

** TCS certified, Domain Certification in ACCOUNTS FUNDAMENTALS, Anti Money Laundering, Business Skills & Banking

2)CHOKSEY CHEMICALS PVT.LTD: JULY’2011 TO OCT’2012 Kolkata

Designation: Accountant

Responsibilities Handled: Invoice Generation &Processing, Accounts Receivable, Processing requisitions and Indent for sale, Stock and sample, maintaining day to day sales and accounting activities,Inventory Management, Reporting monthly and yearly statistical, analytical and sales- closing Data, Operational activities of Branch, Compliance Management, Document Control, Business Operations, Coordinating between sales and administration, H.O and Branch, Tax consultant and company & customers and company.

3)WIPRO LTD: AUG’2009 TO MAY’2010, Kolkata

Designation: Process Associate

Responsibilities Handled: Customer Service,Handling queries on Bill status, First Level support understanding the nature of claim, providing assistance on Accounts related Process, Question on tool Astro etc.

COMPUTER PROFICIENCY

Successfully completed the Diploma course in Information Management System from NIIT Ltd in 2009

Microsoft Certification in SQL Server 2005 Implementations & Maintenance in 2009.

Platforms-Windows XP/98/95, 2000, 2007

DBMS -SQL Server2003

Working Knowledge in Accounting Software Tally & Busywin.

PROJECT EXPERIENCE

Involved in a project an assignment to enhance automation levels at Hercules Incorporation. The project used the WINDOWS (MS –ACCESS) platform.

Brief Description: Hercules Incorporation is a tyre manufacturing firm located in Finland. The company planned to expand its chain of outlets but were constrained by the inability of the concern to handle the large volumes in the absence of automation in the processes followed. The project led to the greater adoption of automation in processes & data handling at Hercules Inc. The same was achieved in implementation of appropriate database structure which facilitated user friendly forms & useful report generation with the utilization of the MS-ACCESS package.

EDUCATIONAL QUALIFICATION

2004- Secondary School of Examination

WEST BENGAL BOARD

67%

2006- Higher Secondary School of Examination

WEST BENGAL BOARD

63%

2009- Bachelor of Commerce (HONS)

CALCUTTA UNIVERSITY

64%

Post Graduate Diploma Symbiosis Centre For Distance Learning Pursuing

in Banking & Finance (2017)

PERSONAL VITAE:

Date of Birth : 16/09/88

Nationality : Indian

Marital Status : Married

Language Known : English, Bengali and Hindi.

References are available on request.

All the details furnished are true to the best of my knowledge and belief.

Place: Hyderabad

Mrs. Chandra Roy

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