Customer Service Life Insurance

CURRICULUM VITAE

TUSHAR SHRIVASTAVA

S-*** ashirwad apartment

Trailanga. Bhopal (m.p)

Mob: 078********

Email id:- ********.***********@*****.***

Objective:-

●To utilized my knowledge, caliber and creative skills towards a progressive platform, which in future will become an enduring loyalty of life.

Academic Qualification: -

●10th passed form MP. Board Rewa in 2008 with 74.6%.

●12th passed from MP. Board Rewa in 2010 with 71.2%.

● Graduation (B.COM) from University of Delhi in 2013.

Working Experience -:

Worked with HDFC BANK LTD Rewa branch .

As branch sales officer from Jan 2015 to july 2015 .

Work Profile: -

● Handling retail branch banking customer satisfaction.

● Quality acquisition of Current Account & Saving Account for Resident / Non-resident Indian by going out into the market & catchment area.

● Ensure quality sourcing of new customer to sell different banking product like Demat Account, Life Insurance, Credit Card etc.

● Generate leads of customer through referral, meeting branch walk-ins customer, associates, e-mailing, direct mailing, ATMs & cold calls in the catchment area.

● Ensure quality customer service is delivered.

● Meeting productivity norms as defined through support of channels & own efforts.

●Providing resolution of the complaints, Queries and requests of the customer.

● Strictly adhere & maintain KYC norms compliance. .

Job Profile: -

●Solved all queries of customer and gave instant resolution for 100% satisfaction

●Provide information about products of bank .

Achievement: -

●Awarded for best performance in training program.

Personal Details:-

●Ability to tackle all types of pressure and problem without affection of my works always try to reach my target within committed duration keeping always quality mind no matter what clock on my wrist saying.

Father’s Name :Shri Rajendra kumar shrivastava

Date of Birth :23 sept. 1991

Nationality :Indian

Marital Status :Single

Language Known :Hindi, & English

Permanent Add. : shanti vihar colony padra rewa

Hobbies :Reading News Paper & Listening Music

Core competencies :-

● Good mathematical calculations Excellent interpersonal and applicant assessment skills Sound knowledge of Accounting principles In-depth knowledge of Banking Ability to develop, propose and implement strategies and plans Strong counseling skills Ready to accept Challenges Problem solving ability

Technical Skills-Standards :-

● Windows XP, MS- Office 2007,MS-Excel, Internet, Visual Basic and other computer knowledge

Date:

Place: (TUSHAR SHRIVASTAVA)

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