Customer Service Manager

Chanel Lopez

New Milford, NJ 201-***-**** ****************@*****.***

SUMMARY

Experienced in sales with proven with strengths in negotiations, customer service. Office experience with leadership and problem solving skills. Creative, flexible with knowledge of operations with 9+ years of professional experience. Diversified skills include client relations, human resources, recruiting, project management, and administrative support. Excellent phone and digital communication skills.

EDUCATION AND PROFESSIONAL CERTIFICATIONS

Major in Psychology B.S in Progress May 2012

SUNY Purchase, Purchase, NY

Licensed Real Estate Salesperson March 2015

New York, NY

FPC Payroll Certification October 2015

Glen Rock, NJ

LANGUAGES AND TECHNOLOGIES

Microsoft Office CRM Contactually, Salesforce Windows and Mac Operating Systems Social Media Outlets Linked In, Facebook, Twitter, Instagram, Pinterest Evolution Payroll Spanish

PROFESSIONAL EXPERIENCE

Nest Seekers International, New York, NY March 2015-Current

Licensed Real Estate Salesperson

Sold and rented properties for buyers and sellers over $1,000,000

Compiled, coded, categorized, calculated, audited and verified consumer information.

Monitored and assessed customer satisfaction and personal performance to identify and execute improvements and corrective actions.

Constructed strategic marketing tactics, including product and service demonstration, sales techniques, and sales control systems.

Conducted a daily economic review of relevant financial markets including the analysis and reporting of financial data.

Organized open houses and brokers open showings

Chic Metropolitan Magazine, New York, NY January 2015-January2016

Account Manager

Landed advertorial accounts for high-end luxury brands in local NY market.

Sold full page and half page ads starting at $5,500.

Increased sales of magazine by 13% in first quarter.

Organized and oversaw launch party events

Attended networking events to create a book of business

Model Management Group, New York, NY May 2012-January 2015

Model Manager and Recruiter, Head of Latino Division

Organize and coordinate casting sessions, meetings, and conference calls for various projects including print, on-commercial, television and film

Recruited and managed models, created portfolios and marketing materials for go-sees and auditions

Manage talent files and portfolios for project submissions

Managed Social Media accounts and increased following

Trained models on entertainment industry, styled photo shoots

Created Latino Division for demand in Hispanic models and actors. Signed acts Mayte Garcia and Johanna Sambuccini

Color Graphics R Us, Rochelle Park, NJ October 2007-December 2012

Office Manager

Oversaw daily operations for office of 20+ employees. Managed schedules. Organized functions

Managed two remote offices

Social Media Management

Provided office support to staff. Hired, trained new staff

Developed successful new office guidelines,

Monitored and screened phone calls increasing call handling and time by 26% while decreasing time from 14 minutes to 8 minutes

Performed accounting functions such as: deposits, wire transfers, payroll

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