Customer Service Manager
Resume:
Dwayne Lamont White
Park Forest, IL. 60466
Email: ******.****@*****.***
EDUCATION
DeVry Institute Of Technology
**** *. ********, *******, ** 60618
Electronic Technician GPA (4.0) – August 1983 to June 1985
PROFESSIONAL EXPERIENCE
Atos
NorthLake, Illinois, March 2012 to April 2013 $36,000 yearly
Location – Microsoft Data Center
Atos was responsible for the care, update and installation of various customer servers within the Microsoft Data Center. My duties included running Ethernet cabling, Fiber optic cable runs in colo’s, IDF and server containers. Installing and connecting various switches, load balancers, routers and HP and Dell servers. Configuring and troubleshooting Raid Devices. Performing quality control procedures before new device installs were brought online. Rehoming and renaming servers. Software and firmware updates. Working with customers and keeping close contact with them as various duties are requested. Installing and upgrading HDD’s, Memory, NIC’s, and other internal server components. Performing troubleshooting procedures and break/fix repairs on all servers, switches, routers and data distribution boxes. Following very strict safety and security guidelines. Completing detailed diaries per job.
OnForce/Contractor
Chicago, Illinois November 2005 to Present $35,000 yearly
Repair and on-site support services including, Computer Repair & Support for PC’s and Apple computers and servers, Data Recovery & Backup, HP Flat Panel TV diagnostics & repair, POS installations, Networking installations and repair, Printer repair, Implementing Rollouts & Upgrades, Setup Routers & Firewalls, Cat5, Cat6, Coax, and RJ11 – RJ14 termination, Security configurations, User Training, Virus/spyware/malware Detection & Removal, Voice-over-IP (VoIP), Wireless LAN configurations and troubleshooting. Network printing solutions. Desktop & laptop support. Network upgrades, Firmware upgrades. Apple Desktop & Laptop support.
Delta Computer Group
Chicago, Illinois 60607, September 2006 to January 2010 $56,000 yearly
All hardware server repairs for the New York stock Exchange’s and London Stock Exchange’s remote stations in Chicago. Being a liaison between the New York office and the New York Stock Exchanges remote station in Chicago. My hardware duties included the termination of cat-5 and Cat6 Ethernet cables. Phone support. Diagnosing problems of new server solution (Windows, Linux and Solaris) area of repairs included hardware, software and network levels. Maintenance and repair of over 1000 data base servers.
CompUSA
Naperville, Illinois 60540, August 1999 to March 2005 $39,000 yearly
I started at CompUSA as a Technical Service Manager (Highland Park, IL) where I managed 10 technicians, Completed needed repairs to meet projected deadlines. Responsible for payroll, inventory, budgeting, profit and loss statements. I made a lateral (requested) movement to the outbound service team. My duties were to perform the repairs on Apple Desktop, Laptop warranty repairs and Apple customer network installations. field service duties included Apple and Windows based repairs, installations, upgrades on desktops, laptops and printers. I also corrected any recalled repairs performed by other technicians. My customer service rating was 100% satisfaction.
Recovered Data Specialists Inc.
Chicago, Illinois 60628 October 1996 to June 1999 - $48,000 yearly
Manager/Lead Technician
HDD Data Recovery. Technical Training. I also sustained a contract with the Chicago board of education, repairing all Apple computers and field repair of desktops, laptops and printers at 150 schools.
GV Computer Services Inc.
Des Plaines, Illinois – April 1995 to October 1996 - $36,000 yearly
Performed emergency computer repair for the Chicago Board Of Education. Field service repair of hardware and software problems (PC and Apple computers, printers, monitors and other peripherals)..
Inacomp Computers
Aurora, IL January 1992 to March 1995 – 32,000 yearly
Bench and Field level (PC and Apple) computer, laptop, printer and component level monitor repair.
Sony Refurbishing Center
Carol Stream, IL September 1986 to January 1992
Bench level repairs of Sony CD players, stereo systems and communications systems. Supervised technicians and training.
TECHNOLOGY SKILLS
Hardware Product Specialist - Certified on HP laserjet printers, flat screen televisions and the following servers: ML570, 6400R, ML3200 G4, ML 5200, ML530, PL1600R, PL1850R, PL6400, PL6500R, DL360, DL380, DL385, DL580, DL740, DL760, DL785, from G1 to G6 and Blade servers.
Technical Expertise - Red Hat Linux - Solaris - Windows Server 2003 -Windows XP, Windows Vista and Windows 7, Windows 8 and 8.1 -HP Smart Start, HP Insight Manager, Open Management – Active Directory - Apple OS’s - HTML - PHP - TCP/IP – DHCP - RIP, Norton Ghost v7.0 - Visio - Microsoft Outlook - Microsoft Powerpoint - Microsoft front page – Active Directory
Project Planning and Management - Proven ability to manage, plan and lead projects with %100 success within small and large support groups.
CERTIFICATIONS
Comptia Certification – CompTIA A+ Certification - Linux + Certification
Toshiba TAT - Apple Desktop Hardware - Powerbook Service - Apple Monitor Service
Hewlet Packard Master Technician - LaserJet Printers – LCD - Plasma and MCDTV
Dell Foundation 2005 Desktops - Foundation 2005 Inspiron - Foundation 2005 Latitude Wireless Technology - 1700 / HP Printer Certifications - Acer Desktop and Laptop, HP Server Certifications - Okidata Printer Certification
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