Customer Service Assistant
Resume:
Rachelle Hinchey
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Dundas, ON
Phone: +1-905-***-****
Email: ***************@*****.***
Linkedin: www.linkedin.com/in/rachellehinchey
Date of Birth: November 3rd, 1992
Summary of Qualifications
• Passion for marketing and brand management:
Award nominated Teaching Assistant for International Consumer Behaviour course
• Creative and innovative thinker:
Developed creative strategy for international case competition victory
• Global mindset, adapt to new situations well, excellent cross-cultural communication: Attended universities in Austria, Canada, China and Taiwan, and traveled to over 50 countries
• Hardworking, driven, ambitious and willing to learn: Strong grades, active extracurricular roles and competitive activities
• Fluent in English; Fluent in French; Proficient in Mandarin; Elementary German Education
Master of Global Business (Coursework and internship completed, awaiting convocation) Sept. 2014-Sept. 2015
• University of Victoria- Victoria, Canada
• National Sun Yat-sen University- Kaohsiung, Taiwan
• Johannes Kepler University- Linz, Austria
-GPA: 8/9 (A)
-Top Entrance Scholarship
Bachelor of International Business, Honours Sept. 2010-Apr. 2014
• Carleton University- Ottawa, Canada
Major: International Marketing and Trade, Minor: Mandarin
-Graduated on Dean’s Honour List (GPA of 80% or higher)
-Final year GPA: 11.2 /12 (A+)
-Entrance Scholarship
One Year Student Exchange Aug. 2012-June 2013
Nanjing University of Aeronautics and Astronautics- Nanjing, China
-Entrance Scholarship
*Both my universities offered me unsolicited PhD positions Competitions
• Network of International Business Schools Case Competition, London, England
*First place winner in an international business university case competition
-Opening presenter and in charge of creative strategy, marketing plan and cultural analysis
• Debate team member for Jeux de Commerce Centrale, Guelph
-Competed against eight teams in national academic competition
• Member, Sprott Competes Elite Case Competition Team, Ottawa
-Successfully competed to gain position in intensive case competition training for 25 students
• Carleton University Competitive Cheerleader, Ottawa
-Competed at regional and national competitions
• Competitive Dancer, Acrobat and Singer
-Competed at national and international competitions; won over 100 trophies, medals and 6 scholarships over 15 years
Work Experience
• Swift Eco Marketing Consultant, Melbourne, Australia May. 2015-Current
-Created marketing strategy, social media presence and website design www.swifteco.com.au
Consulting currently constitutes no more than 3 or 4 hours a week
• ARRB Group Ltd. Consulting Intern, Melbourne, Australia July. 2015-Sept. 2015
-Conducted a study within the Systems Group at ARRB Group Ltd. to determine their strategic readiness for innovation
-Showed research and data collection skills while preparing a research project relating to the key factors needed for innovation in a corporation
-Demonstrated strong communication skills while interviewing all employees to determine the current situation and goals at the company, as well as delivering strategic recommendations
• Carleton University Research Assistant, Ottawa Apr. 2014-Sept. 2014
-Assisted the Director of International Business at Carleton University with his research paper on marketing ethnocentricity in China
-Responsible for researching and analysis data pertaining to various aspects of consumer behaviour in China and Chinese culture
• Carleton University Award Nominated Teaching Assistant, Ottawa Sept. 2013-Apr. 2014 International Consumer Behaviour (3rd year class); International Management (2nd year class)
-Prepared and taught International Management tutorials to 60 second year students
-Assisted students with coursework to improve their understanding of course material
-Assisted professor with marking of examinations, meeting tight deadlines
-Nominated for Teaching Assistant of the Year award
• Carleton University Campus Tour Guide, Ottawa Sept. 2011-Apr. 2014
-Gave campus tours to prospective national and international students
-Persuaded potential students to attend Carleton University
• Carleton University Research Assistant, Ottawa Dec. 2013-Jan. 2014
-Assisted in research for a published paper on culture in South America
-Responsible for analysing trends in data on the national tourism websites of various countries
• Carleton University Undergraduate Recruitment Office, Ottawa Sept. 2013-Jan. 2014
-Administrative work e.g. mail-out campaigns
• Jumpstart A-Z Teaching Association, Teacher, Nanjing, China Oct. 2012-Jun. 2013
-Taught English to large pre-school classes and communicated progress with parents in Mandarin
• Independent English Tutor, Nanjing, China Nov.2012- Jun. 2013
-Tutored high school students preparing for TOEFL test and international studies
• Sertic Law Office Summer Student Legal Assistant, Hamilton Summers 2010 and 2011
Customer service and administrative work in a professional, deadline oriented environment Additional Travel
Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bolivia, Brazil, Canada, China, Cuba, Czech Republic, Denmark, Egypt, Finland, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Jordan, Laos, Liechtenstein, Malaysia, Mexico, Monaco, Morocco, Nepal, Netherlands, Philippines, Poland, Republic of Georgia, Romania, Russia, Senegal, Singapore, South Korea, Oman, Spain, Sint Maarten, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United Arab Emirates, United States, Vatican, Vietnam, Yemen Extracurricular
• SIBA Head of Language, Ottawa Sept. 2013-Apr. 2014
-Organized events such as conferences to assist students learning Mandarin at Carleton University
• Peer Language Exchange Program Volunteer, Ottawa Sept. 2013- Apr. 2014
-Facilitated connections between Canadian and Chinese students to practice English and Mandarin, for linguistic and cultural gains
• Sprott School of Business Peer Mentor, Ottawa Sept. 2011-Apr. 2012
-Helped freshmen adjust to university life
Contact this candidate