Tech Control Facility Operator
Resume:
James K. Dylan
Honolulu, HI 96826
******@*****.***
Career Profile
Progressive military and civilian career spanning 10 years with a background in installing, maintaining digital networks and circuitry. Broad experience gained in various aspects of telecommunications while a contractor in Afghanistan and Qatar.
Professional Experience
Tech Control Facility Technician Apr 2010 - May 2015
ITT Systems/Vectrus Corp
Bagram Air Base, Afghanistan
Operated, monitored, and controlled the physical, data link, network, and transport layers of strategic and tactical communications including connectivity to local and wide area networks, end-to-end telecommunications and circuit switching systems, long-haul transmission, and the global information grid. Utilized SPECTRUM software to monitor SIPR, NIPR and CENTRIX networks.
Performed and coordinated circuit configuration, operation, restoration, and improvements. Analyzed their capabilities and performance, identified problems, and took corrective action. Operated, maintained, and troubleshot various cryptographic equipment. Fabricated and installed various cable assemblies as needed. Maintained and operated 3 Promina 800 nodes.
Worked with DISA regarding new circuit installation, modification and deactivation as needed. Worked with local Circuit Actions office to issue TSO or DISCO paperwork.
Performed facility self-inspections to ensure safety within the workplace as well as organization of equipment and cabling. Directed troubleshooting and made operational adjustments to technical control and telecommunication transmission equipment to include Promina 800 systems, various modems (Canoga Perkins and PairGain), and patch panels (DSX and ADC K-Patch). Worked in conjunction with various other sections to include, but not limited to, Network/Systems Administrators, Outside Plant, and SL-100 personnel. Utilized Remedy for opening and maintaining trouble tickets.
Details:
* Operated processor assisted diagnostic and control equipment and software to perform network, technical, and configuration control, surveillance, and security.
* Monitored status and performance of transmission and switching systems, local and wide area networks, and subscriber equipment. Operated and monitored network software (Spectrum) to ensure compliance with service levels.
* Operated test equipment to verify end-to-end circuit, system, and network signals meet minimum standards. Equipment included the Fireberd 6000A and 8000.
* Performed circuit, trunk, link, and system patching and cross connecting to establish, sustain, and restore service. Worked with local SATCOM office for most testing.
* Used Visio software to create and modify circuit diagrams showing signal flow for several tech control facilities.
* Isolated failures and outages, performed operational adjustments, and troubleshoot circuit, trunks, links, and system equipment.
* Operated, maintained, and troubleshot various cryptographic equipment to test, reset, and rekey. Equipment included the SKL, KIV-7, KIV-7M, & KIV-19M, AN/CYZ-10 and KYK-13 devices.
* Directed and coordinated TCF configuration, operation, security, restoration, and improvements. Communicated with subscribers, contractors, lateral agencies, and higher headquarters to schedule down-time and quality assurance tests.
Switching System Technician Sep 2006 - Jul 2009
Mutual Telecom Services Inc.
Al Udeid Air Base, Qatar
Provided tactical communication service and customer support for deployed military and civilian users. Monitored and maintained tactical communications backbone within strategic operating environment. Collected and submitted reports to higher echelon agencies.
Provided O&M support on the Single Shelter Switch (SSS) tactical van, the rack mounted Compact Digital Switch / Switch Multiplex Unit (CDS/SMU), two remote single row nests, one Standardized Tactical Entry Point (STEP) CDS/SMU and associated cryptographic systems.
Responsible for diagnostic testing, surveillance, and technical support on digital trunk group circuits, long local circuits and the base tactical phone network. Documented all outages and preventive maintenance inspections in CAMs & Remedy.
Ensured the tracking and reporting of internal and external trouble calls utilizing Remedy ticketing systems. Participated in Authorized Service Interruptions (ASI’s) limiting the disruption of communications. Interfaced with multi-service tactical switching via Compact Digital Switch and Switch Multiplexer Unit within tech control facility.
Details:
* Coordinated with technicians of associated transmission systems for correct engineering of their systems for tactical switching support. Collected and sent switch traffic metering reports to controlling authorities.
* Responsible for maintaining over 100 KY-68 Digital Secure Voice Terminal (DSVT) telephone sets, to include monthly updates and preventive maintenance.
* Assisted in maintaining all jumpers, cross connects and associated wiring for supported secure
tactical telephones. Experienced with SB-3614(V)/TT Switchboard.
* Maintained 6 RMC’s and 3 LTU's to support remote users, 2 single row nests (SRN) each supporting up to 120 subscribers.
* Maintained applicable additional duties (COMSEC Custodian and Equipment Custodian). Experienced with COMSEC Devices: KYK-13, KYX-15, SKL, TED, STE Office Phones, KY-68 DSVT and DNVT, KY-57 & SINCGARS Radio. Also, the KG-94/194, KIV-19M and the KG-175 Taclane.
* Experience with TASDAC (SIPR and NIPR Nets)
Network Switching Systems Operator Apr 2002 - Feb 2006
US Army
Fort Bragg, NC & Iraq
While assigned to B Co, 50th Signal Battalion in both the US and Iraq, I was a Team Chief on several Telecommunication switches. Created and maintained databases, provided voice and data communications, troubleshooting signal flow when needed, maintained COMSEC devices. Deployed to Iraq Dec 2004 to Nov 05 in support of an Aviation unit; supervised 3 soldiers. Supported an Aviation BN with both secure and non-secure telephone and internet (voice & data) support for 6 months.
Selected by Sergeant Major to work with Battalion Automations in assisting contractors in programming and installing Cisco switches to create a fiber optic network on Camp Anaconda, Iraq. Duties also included programming a database with telephone numbers and permissions with CallManager, initiating trouble tickets, and assisting the team with both in-office and on-site computer maintenance.
Computer Systems Operator/Maintainer Jun 2001 - Apr 2002
US Army Reserves
Mountain View, CA
While assigned to the 351st Civil Affairs Command, I worked in the G6 shop and performed duties as an Information Systems Operator. Responsibilities included cleaning, maintaining, inventorying, and networking the computers. I voluntarily took over the duties of maintaining the G6 shop, organizing and maintaining several rooms of computers, computer parts, and software resulting in increased turn-around time for trouble tickets. This job was one weekend a month.
EDUCATION
Bachelor's Degree in New Media
Academy Of Art University
San Francisco, CA
University of Maryland
European Campus
3 semesters in Business Management & German Studies
Skills and Attributes
• Active and resourceful with the ability to work both independently and as part of a team.
• Efficient time management skills with the ability to meet deadlines in a fast paced environment.
• Effective report and technical writing skills. Innovative and detail-oriented.
• Excellent verbal skills, with an ability to communicate both technical and non-technical ideas.
• Results oriented individual with a reputation for solid customer service.
• Adept at cohesion team building and multi-cultural communication.
Training:
General Dynamics – Network Switching Systems Operator Course – 16 Weeks
General Dynamics – Basic Networking Course – 80 Hours
General Dynamics – Tactical High Speed Data Networking Course – 40 Hours
General Dynamics – OSPF and BGP Routing Algorithms Course – 40 Hours
Secret Clearance valid until 2024, renewed 2014.
References:
Scott McCurry - Bagram Supervisor
*****.*.*******@******.***.****.***
Luther Murray - Bagram Site Lead
******.******.***@******.***.****.***
Thomas Smith
Kwajalein Technical Control Facility
US Army Kwajalein Atoll
******.*********@*****.***
Contact this candidate