Customer Service Certified Nursing

Dorothea Mccallum

**** ******* ***** *******, ** 404-***-**** ********@*****.***

I have over 5 years of medical experience providing superior clinical care to patients. I also have over 4 years of customer service experience. I am a seeking a position where I can improve the customer or client satisfaction. I’m a hard working, detail and goal oriented worker. I have certifications in the medical field and administration field. I am a very attentive and quick learner seeking full time employment that will benefit from my skills.

Summary of Qualifications

•Willingness to serve people, great leadership qualities, good relations with patients and coworkers

•Specialty trained to work in high pressured environment

•Excellent written, oral and interpersonal communication skills

•Good at collecting, analyzing, and interpreting medical charts

•Ability to multitask in a fast pace environment

•Customer and goal oriented

•Inventory management

•Retail store operation

•Knowledge of Microsoft suites software

•Knowledge of business administration

•Type 40 WPM

Professional Experience

•Eagles wings healthcare service mc donugh ga {october 2014 to present}

•certified nursing assistant

Walgreens, Conyers, Georgia {july 2008 to december 2014}

Customer Service Clerk

•Provide excellent front-line customer service in a fast paced environment

•Place orders to restock merchandise and handle receiving merchandise

•Exhibit proper inventory management by using SIMS/AS400 effectively

•Build merchandising displays

•Handle large sum of money

•Operate cash registers and POS system

•Push promotional items sales to customers

•Customer ServicesRR

•Work Cash Register

Select Specialty Hospital, Atlanta, Georgia (May 2004 to April 2008)

Certified Nursing Assistant

•Served as a Certified Nursing Assistant in hospital with approximately 400 patients

•Treated and Assisted 8 to 10 patients per day, collected laboratory specimens, checked vital signs, blood pressure, pulse, respiration, and temperature, performed EKG tests

•Provided personal care for elderly and disabled patients, such as, bathing and grooming

•Performed CPR when necessary

Applied Home Care, Conyers, Ga (March 2007 to June 2008)

Certified Nursing Assistant

•Served as a in home certified nursing assistant

•Light house keeping

•Assisted bathing

•Companionship

•Prepare meals

•Medication reminders

•Assisted with transfers

•Assisted with walkin.

Education

Certificate in Business Administration

Royal Business School, April 2004

Certified Nursing Assistance License, March 2004

Certified CPR and AED License, January 2014

Pharmacy Technician certification, In progress

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