Customer Service Manager

SUMMARY

EAD work permit available no visa sponsorship required.

Completed LAMP Camp’s professional internship program by learning PHP, MySQL, and advanced system engineering using those technologies to better leverage Drupal CMS.

Completed Expert in Drupal 7 Certificate from Forcontu Drupal Training.

Program Management Office (PMO) Consultant for British Telecom, UK

International volunteering experience in US and UK, interacting with the community and helping those in need.

SKILLS

Software:

Drupal 7

LAMP stack

Github

MS Access

HTML & CSS

PHP

MySQL

Drush

MS Excel

Adobe Photoshop CS5

Adobe Illustrator CS5

Komodo Edit

Flash Professional CS5

XAMPP

Symfony

Professional:

Drupal Administration

Agile Methodologies

JIRA

Front end Design

Client Consulting

Customer Service

Project Management

Requirements Gathering

Quality Assurance

TRAINING

LAMP Camp professional internship program, Atlanta, GA, USA, 2015

Expert in Drupal 7 Certificate from Forcontu, Spain 2015.

Quality Assurance Manual Training using MS Excel and QC tool Automation training using UFT/QTP and Load Runner.

PHP and MySQL at Institute, MAXBOHR Pune, India, 2012

MS Access and Adobe Photoshop course, Broward Community College, Florida, USA, 2002

WORK EXPERIENCE

Lamp Camp Sept – Dec 2015

As a PHP Developer - Building a variety of global e-commerce applications using the LAMP stack (Linux, Apache, MYSQL and PHP) in an Agile environment.

Familiar with Object Oriented Programming and MVC Frameworks.

Agile SCRUM environment using JIRA.

Work in team environment on tasks often with paired programming.

20% of our time is spent on Personal Projects in which I develop with XAMPP and CodeIgniter framework.

Expert in Drupal 7 2012 present

Customize professional themes working with and understanding the default themes in Drupal.

Create new themes using Drupal programming tools for modules .

Develop modules that adapt to the core and the rest of the installed modules on a website.

Know Drupal architecture at the programming level to understand how modules interact with the system.

Advanced knowledge of Drupal architecture concepts like Users, Nodes, Fields, Taxonomies, Comments, Modules, Regions, Blocks and Menus.

Configuring Drupal website using configuration manager and theme manager.

Understanding blocks, managing them by configuring behavior of each block for example showing the block only to certain user roles or certain sections of the website.

Understanding the default menus and creating and managing the new menus.

Understanding Drupal default content types like Articles, basic page, blog entry, book page, forum topic, poll and their respective fields.

Creating content types, adding new fields, editing field labels, managing existing content.

Creating vocabularies and managing terms.

Formatting the content by uploading images, defining image style, using different text formats, adding files to content, and by using WYSIWYG editors, Ckeditor and Nicedit.

Managing the front page which includes layout, using distinct templates and publishing content, module output and blocks.

Using comment functionality.

Administering books and pages by enabling the book module.

Adding new forum.

Using poll module for one or more surveys on the site.

Adding multilingual content and controlling the presentation.

Familiar with various aspects of Drupal user system like configuring account settings, creating new users, managing the user, blocking the user, cancelling user accounts.

Assigning user’s roles and permissions.

Making an e commerce site using the Drupal commerce module and commerce kick start kit.

Writing basic and intermediate modules.

Other modules that have been used for development are:

Administration menu

Panels

Backup and migrate

Devel

Recaptcha

Drush

Rules

View SlideShow

Image field

WYSIWG API

Fivestar

Views

Drupal Commerce

Features

Captcha

Video

VideoFilter

Pathauto

Program Management Office Consultant British Telecom 2006 – 2007

Managing the BT wholesale Work Package Agreement (WPA) per quarter. This includes checking financial values, updating them into green book and finally sending them to the customer experience team.

Coordinating with project manager as well as front door team for WPA submission.

Verifying and querying of billing data with respect to actual vs. forecast as well as resolving issues with the customer regarding them.

Overseeing the fixed price as well as time and material purchase orders to vendor management teams for all line of business. (i.e. BT Retail, BT Wholesale, BT Global and BT Group)

Quote managing for T & M purchase order.

Creating user stories for aforementioned tasks.

Project enabling and resource allocation on clarity system.

Managing e mail and I user account for the resources.

Compiling and maintaining actions discussed in wholesale weekly management meetings.

VOLUNTEER EXPERIENCE

Alpharetta High School, USA 2015 – present

Collating and updating the official website with scholarship information.

Suffolk Refugee Support Forum, United Kingdom 2006 2007

1.Volunteering part time in the Suffolk Refugee Support Forum.

Leading and hosting the international women's group in the administration department.

Sidegate Primary School, United Kingdom 2006 2006

Taught children of nursery to learn basic computer skills. Assisted children of year 2 in their project work.

Lead the “language of the month” project for Hindi and Marathi languages by preparing charts for

First words, question and answers, months of the year, and days of the week.

EDUCATION

Nagpur University

B.S. in Science (Chemistry, Botany and Zoology) 1991 – 1994

M.Sc. in Botany (specialization in plant tissue culture) 1994 1996

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