IT Specialist

Adam Gunner

***** ****** ***** - ****** ******, California 92553

951-***-**** - ************@*****.***

IT SPECIALIST

An experienced IT specialist who possesses self-discipline, with applied education and experience able to play a key role in diagnosing computer hardware and software problems with demonstrated strengths in building sound internal and external customer relationships.

TECHNICAL EXPERTISE

-Active Directory & Group Policy -Firewall -Technical Support

-PC Hardware -Windows XP/Vista/7/8 -Troubleshooting

-Software Installation -Network TCP/IP configuration -VMWare

-Windows Server -Desktop Security -System Maintenance

EDUCATION/SPECIALIZED TRAINING

Riverside Community College, Riverside, CA

Associate Degree: Math and Science 2014

Computer Training Academy, Riverside, CA 2015-2016

CERTIFICATIONS

CompTia A+ Computer Technician (Completed) 2015

PC Pro (Completed) 2015

MCTS, MCSA, MCSE Present

PROFESSIONAL EXPERIENCE

Docs Computer Services Riverside, CA

Internship, Help Desk Tech 2015-Present

-Support PC/Desktop/Laptop, including software and hardware troubleshooting.

-Perform anti-malware removal following troubleshooting procedures.

-Installed and configured Windows Vista/7/8.1.

-Provide phone support and customer support, educating clients to specific computer products.

-Cloned hard disk images through docking stations.

-Performed imaging through WAIK and Imagex tools on client/server desktops.

Loma Linda Medical Center, Murrieta, CA 2014-Present

Medical Lab Assistant, Phlebotomy CPT I

-Communicate effectively with patients of all ages, confirm identity, and explain blood

procedures and answer questions, maintaining a calm demeanor.

-Process samples for laboratory testing, maintaining sample integrity entering data into the

computer and print labels.

-Operate technical instruments and equipment and perform lab testing.

-Cross trained us a receptionist, answering telephones, relaying messages and

maintaining and orderly department.

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