Human Resources Benefits Specialist

CHERYL D. PFEIFER

**** *********** *****

Arlington, Texas 76017

Home: 817-***-****

Cell: 972-***-****

SUMMARY

Highly organized and detail-oriented with over 15 years of experience providing thorough and skillful administrative support to senior executives. Self-motivated with a solid work ethic. Able to prioritize and complete multiple tasks and follow through to achieve project goals.

EXPERIENCE

EXCO RESOURCES, INC. October 2009 – November 2015

HR Benefits Specialist

Performed complex administrative duties with minimal supervision. Assisted Benefits Manager in administering all Benefit plans and policies for over 475 employees, including the annual Benefits Open Enrollment Process.

Answered general HR questions during orientation phase of new employees. Processed all FMLA and Short Term Disability Claims. Entered 401K Contribution rate changes into HR system. Coordinated 401(K) non-discrimination testing and annual audits. Reviewed and processed vendor invoices for payment. Managed employee tuition reimbursement program. Maintained Sam’s Club Memberships and Fitness Center Memberships.

Planned employee events, such as annual flu shot clinic, holiday toy drive, and team building activities. Scheduled facilities for meetings and coordinated catering. Made travel arrangements.

CITY OF ARLINGTON PUBLIC LIBRARY September 2006 – October 2009

Customer Service Assistant - (Part-time)

Assisted patrons in finding various library materials; issued new library cards and renewed expired cards, collected fines and fees.

SERGEANTS WESTERN WORLD December 2003 – September 2006

Auditor - (Part-time)

Audited sales for three retail stores as well as Catalog and internet sales. Supervised packing and shipping of catalog orders. Resolved shipping and order issues.

MAXUS ENERGY CORPORATION October 1988 – February 2002

Human Resources Representative

Conducted new hire orientation and processing, background checks, and exit interviews. Scheduled all training programs and recruiting trips. Coordinate employee relations special events such as service awards, scholarship programs, blood drives and food drives.

Provided support for 2,200 retirees and surviving spouses, resolving questions for 24 different medical plans and 13 life insurance plans, supplying billing information, processing payments and filing death claims. Assist with pension calculations. Created written procedures for retiree billing system prior to implementation into Human Resources System for tracking of medical premiums. Researched and implemented Medicare risk HMO alternative choices for retiree medical coverage, reducing company liability by $600,000.

Administered employee savings plan, including maintenance and updating of enrollment and suspensions, processing plan loans, hardship withdrawals and employee rollovers.

Administrative Assistant - IT

Provided administrative support to the CTO and 40 IT Specialists, including correspondence, distribution of mail, prepared expense reports, financial reporting and budgeting. Scheduled conference calls and departmental meetings.

Prepared purchase requisitions for computer equipment for entire company, tracked and distributed equipment, reconciled purchase orders for payment processing.

Managed complex and frequently changing domestic and international travel arrangements and coordinated pre-planning of trips for CTO and managers.

Coordinated international relocation and resolved issues for ex-pat employees.

EDUCATION

Bachelor of Arts with major in Business Administration; Northwood University; Cedar Hill, Texas

Associate in Applied Science; Tarrant County College, Hurst, Texas

HIGHLIGHTS

Microsoft Office Suite

Event planning and oversight

Editing and proofreading

Scheduling

Business correspondence

Meeting and Travel Support

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