Front Desk Medical Office, Scheduling Coord., Billing & Payroll

JOANNE CRAIN

C#: 281-***-**** • ***********@*****.*** • Houston, TX

OBJECTIVE: To obtain a position where I can grow and expand my experience, knowledge and exceptional work ethic. SKILLS: Microsoft/Excel Proficient; Highly Organized; Comprehensive knowledge of EMR/computers; Excellent Customer Service; Phone Etiquette; Effective Communicator; Professional; Creative; Resourceful; Flexible; and always Patient. EXPERIENCE:

HOME HEALTH SERVICES, Houston, TX - H.R. & Medical Scheduling Coord 2012-2015

Handled all Patient Scheduling & Staffing of Field Clinicians

Phone etiquette of heavy volume calls with excellent customer service

Office Payroll/salary administration/constructed organized payroll spreadsheet

Billing/composed monthly gross profit margin reports/weekly budget reports

Managed & secured all H.R. personnel files (office employees & field staff)/recurrent updates/criminal checks, etc.

Conducted Hiring/New Hire Orientations/Supervised RN & LVN field clinicians/Therapist schedules

Created & implemented functional company tool licensing spreadsheet

Improved and increased company yearly profits by standardizing company email comm. & reliable staffing

Continuing & evolving office company compliance regulations/efficient inter office employee and client comm.

Participated in company 24hr/7day on-call rotations

Nominated/Voted Company Employee Ambassador of the Year, 2012 and 2013 PULMONARY & KIDNEY SPECIALISTS, Tomball, TX - CMA 2011-2012

Phone etiquette, check-in/out patient with excellent customer service

Billing/Payroll/Insurance authorizations/coding/co-pays/petty-cash/ledgers

Employee personnel files/employee trainings/efficient inter office employee and client comm.

EMR/filing, maintained office CLIA certifications, credentialing, etc.

Clinic schedule and Physician hospital schedule/rotations

Patient rooming and care/pt. scheduling/medications/vitals

All other office duties as directed by physicians CARDIOLOGY OFFICE, Houston, TX - CMA 2008-2011

Phone etiquette, check-in/out patient with excellent customer service

Billing & Insurance/prior authorizations

Patient scheduling & in addition, cath lab and cardiac rehab appt.’s

Medical records/EMR/filing

Clear & Efficient inter office employee and client communication

Patient rooming & patient care/charting/vitals/medications/ekg/heart pacemaker checks FAMILY PRACTICE MEDICAL OFFICE, Houston, TX 2003-2008

CMA, Front and Back Office

KOLMAR PETROCHEMICALS, INC., Houston, TX 2001-2003

Administrative Assistant/Crude Oil Traders

EDUCATION:

LONE-STAR COLLEGE, Cypress, TX

• Bus. Mngt Courses; Presently

ACADEMY OF HEALTH CARE PROFESSIONALS, Houston, TX; Certified Medical Asst.

4.00 GPA, Dean’s List/perfect attendance

CMA Degree/AMA member/Internship@Harris County Jail Clinic HILL JUNIOR COLLEGE, Hillsboro, TX

3.25 GPA, Assoc.

HIGH SCHOOL GRADUATE, Houston, TX

ACTIVITIES: Avid reader; Sports enthusiast; Very involved with my children; Animal lover; Indubitably family oriented; and a Volunteer REFERENCES: Professional References Readily Available

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