Quality Assurance Project

Reetika Diwan

571-***-****• **********@*****.***

PROFILE

I am an experienced Quality Assurance tester offering expertise in testing, analysis, data validations and defect management activities. I am proficient in creating and executing test plan, test cases analyzing requirements, maintaining quality standards and providing operational support. Capable test analyst and a team player, able to plan execute and track QA and testing activities.

Testing professional with extensive experience software testing, planning and execution.

Excellent understanding of Software Development Life Cycle (SDLC) including Agile (SCRUM) and Waterfall methodology.

Proficient in performing, Smoke, System, Compatibility, Cross Browser, Instigation and Regression testing.

Skilled in testing Web Applications, Client Server and Desktop applications.

Expert in conducting various kinds of tests including Data Validations including database queries

Proficient in all phases of SDLC and STLC,

Experience in preparing Test deliverables including Test cases, Test Matrix, Defect report, and Test Summary.

Expert in defect management and tracking using various and MS Products.

Knowledge about automation testing.

Understanding of Quality Assurance principles.

Knowledge of different modules within Healthcare Claims Adjudication Process (Membership process, billing process and enrollment & Claims process).

Excellent experience in 837 – Claims processing and Encounters, 834 – Benefit Enrollment and Maintenance, 835 - Claim Payment/Advice.

Good understanding for EDI transactions including 834, 999 and 820 transactions.

Firm understanding of HIPAA regulations and experienced working in all phases of healthcare insurance processing like defining Membership Eligibility and Enrollment and various Medical Claims processing, including Medicaid and Medicare claims processing.

Good understanding of Restful web services.

Knowledge of 508 Testing.

Knowledge of trouble shooting issue/Networking.

SKILLS

Technologies

Java, .NET,C++

Application Types

Web Apps/Services, Client Servers Mainframe,,Excel,Access,Pvt,Sharepoint,SOA

Methodologies

Agile, Waterfall, RUP

Databases

IBM DB2, MS SQL

Testing Tools

Quality Center, TFS, Bugzilla, Rest Client,Jira,ALM

Quality Assurance

Requirement Analysis, RTM, Testing,Documentation and Defect Management

Software Testing

System, Integration, Functional, Regression, UAT

Industry Exposure

Healthcare, Retail, Financial, Telecom

Microsoft Technologies

VMware, Symantec, SonicWALL, HP Servers, and switches,Troubleshooting Windows/Unix,linux,TCP/IP Networking,TCP/IP

PROFESSIONAL EXPERIENCE

Cognosante – Mclean, VA

EDI Data Analyst – Nov 2014 – Present

The Project involved in working on “Affordable Healthcare Act” 1095A project for CMS customers. Federally Facilitated Marketplace, (FFM) is set up for customers of CMS where they can enroll/Cancel, make changes, dispute the policy start/Termination date, Monthly ATPC, Premiums paid and any other issues related to their 2014 coverage period. Collaborated with various teams as an SME for the entire project with Analysis, QA, Peer Review, Issues and Mentoring. Involved in successfully implementation of the initial Pilot for the 1st Year of Affordable Health care act after it was mandated by the Government in March 2010. Also worked on similar small-scale projects like “Issuer Orphans” Issuer Disputes.

Lead the team of 20 People on the Project guiding them on the 1095 A Issues, Clarification, clearing of the cases,

Review work for quality correct analysis and proper determination of case.

Provide individual training sessions to analysts’ still needing assistance/Mentoring

Train members on case analysis and work flow procedure through group presentations and one-on-one sessions.

Set expectations on workflow, detail of work, case classification and daily throughput.

Monitor work progress and adherence to project directives.

Performed quality reviews of team’s work.

Communicate new guidelines and directives from project directors. Point of contact for analysis questions regarding analysis, workflow and complex situations.

Directed the team and resolved the FFM consumer real times issues for the 1095 for the year 2014.

Issuer related to Policy Start/End date, Monthly ATPC, Annual Premium that the consumer paid, Issues related to Address change and Issuer name changes.

Part of the Process improvement team as this was the initial Pilot that was launched, resulted in opening a new office in Nashville TN,

Part of team resolving the Issuer Disputes, Issuer Orphans cases, when the Members fall through the 834 process and are not enrolled in the Marketplace, Issuer send those members through the Issuer Orphan file.

QA Team/Review Cases

AS a LEAD QA did verification on the cases and guided the entire team on the process and the correction before the issues were resolved.

Resolved and Issuer for the customers and the entire team, including real time changes of changes on policy.

Conducted peer design and code reviews and extensive documentation of standards, best practices, and ETL procedures.

Peer Review Team 1095A:

Review work for quality correct analysis and proper determination of case.

Provide individual training sessions to analysts’ still needing assistance/Mentoring

Point of contact for analysis questions regarding analysis, workflow and complex situations.

JPMORGAN CHASE & CO – Tampa, FL

Quality Assurance Analyst – May 2012 – Nov 2014

JPMorgan Chase & Co. is a leading global financial services firm and one of the largest banking institutions in the United States, with operations worldwide.

Tested Chase online (www.chase.com) sophisticated banking application.

Tested various Chase Online New UI for payment services (Bill Pay, Funds Transfer, and Quick Pay), Chase Online Classic services (ACH Payments, ACH Collections, Tax Payments, Wire Transfers, and Basic Payroll).

Performed regression testing, including Functional, UI, Smoke, Negative and Positive.

Verified Cross Browser/OS tests, including various Browsers, Windows and Mac OS.

Analyzed BRD and Change Control docs to develop Test Scenarios.

Interacted with PM, BSA, Dev team, LOB, and other QA leads to better understand the Functionality of product/Services under test.

Designed and Wrote scripts for various Chase payment services.

Prepared System Test Plan by utilizing BRD and Use Cases.

Set up Test Accounts and created Test Profiles utilizing various proprietary tools.

Coordinated with various Dev teams to setup Data for testing.

Modified XML files to simulate customer Non-Chase Account credentials.

Logged detailed Defects, Re-tested and Closed defect using TFS.

Wrote SQL queries to validate Back-end data in Oracle Database.

PUBLIX SUPER MARKETS, INC – Lakeland, FL

QA Analyst – Nov 2010 – May 2012

Publix, is an employee-owned, American supermarket chain based in Lakeland, Florida. Publix operates throughout the Southeast, with locations in Florida, Georgia, Alabama, South Carolina, Tennessee, and North Carolina.

Tested Publix Super Market’s proprietary Warehouse Application.

Analyzed System Requirements and Design Document to develop Test Scenarios.

Designed and wrote Test Cases for Warehouse Application.

Prepared Integration Test Plan by utilizing SRD and Design Docs.

Created Requirement Traceability Matrix

Logged defects, retest and Closing bugs and defect.

Performed backend data validation on SQL server.

Worked in the Agile Environment

Performed Smoke, Negative, Positive and Integration Testing.

Logged and tracked defects using Bugzilla.

Interacted with Developers and Test leads to better understand the functionality of the application.

EDUCATION

BCET Engineering College

Bachelor of Technology - Concentration in Computer Science (Software Engineering)

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