Engineer Help Desk

MARK D. RUNYAN

Thorntown IN ***** // 765-***-**** (h) 317-***-**** (c) **********@*******.***

Central Indiana Preferred // willing to telecommute with regular trips to work site

SKILL AREAS

Domain Knowledge: Apply full SW life cycle expertise to defense, physics simulation, health care, insurance, materials management, consumer electronics, medical diagnosis, adverse drug, pharmaceutical mfg. / distribution / quality, aero engine ctl / monitoring, data warehousing.

Regulatory Environments: FDA, DCMA, NRC (materials), FAA, FCC, and Insurance.

SW / Systems / Business Requirements: evaluate, elicit, and engineer with / without use cases

Storyboard in Use Cases

Traceability of requirements, design, test artifacts in DOORS, ReqPro, Rose

Development: Agile; Scrum; CMMI; Unified Process; implementing; porting, scripting

Testing: Designing / Performing / Evaluating Test procedures / cases / scripts / plans (master, acceptance, system, integration, unit, interoperability) / inspections / verification methods / levels

Black / white box, regression, stress, interface, failure mode, interoperability

Defect tracking with impact analysis / trending;

Team supervision, testing project / subproject planning / estimation / whether to automate

Tech Writing: Information engineering of manuals, help pages / screens, WIs, and release notes

Training: deliver daylong training / multiple sessions; make training materials; live or video.

Operations: Service Now; writing /editing / following SOPs / runbooks

Interfacing / liaising / engaging / teaming up: with other professionals

Working in requirements, design, implementation, test, deployment software workflows

Project way-ahead (avoiding scope creep) (impact analysis)

Continuous process improvement

CHRONOLOGY

United Health One, Indianapolis, IN – Healthcare Systems Management 1/2014-present

Systems Management Analyst (SQL server, SharePoint, adTempus, ITIL, SolarWinds, CoreFTP, Globalscape, PCMSD Service Now, FileNET, TIBCO BPM, xPression, system administration, runbooks, SOPs)

Optos (via Oxford Intl.), Hialeah, FL – Optical (Retinal) Imaging Testing 2/2013-4/2013

Verification Engineer (C#, .Net, instrument / smoke / system testing, bugzilla, Agile / Scrum)

Rolls-Royce AEC (via Belcan), Indianapolis, IN – Aero Engine V&V 2/2012-6/2012

Lead Systems Verification Engineer (DOORS/DXL, FADECs, simulator, python, Agile/Scrum)

Check / update traceability, verification cases / procedures / methods, TDBU analysis

System Verification Plans, Allocation, Verification Coverage Analysis, Process Exceptions

Teradata (via DSU), San Diego, CA – Backup / Retrieval (BAR) Client Test 10/2011-12/2011

Software Apps Engineer / Programmer 3 (TD columnar, temporal, XML, geospatial, array data types, user defined types; agile/scrum; virtual machines, TeamCity, C, .Net) Verified feature coverage; specified test cases and security concerns; contributed to infrastructure readiness plan.

TASC, Woodbridge, VA; Indian Head, MD – Defense Interoperability Testing 8/2010-3/2011

Test Engineer 3 (cert letters; assessed/produced interoperability test artifacts; liaised with JITC)

Northrop Grumman at Raytheon, Fort Wayne, IN – IV&V for DDG 1000 1/2006-9/2009

IV&V Engineer / Requirements Analyst / Test Designer (DOORS/DXL, Rose, Clear Case, JAVA, C++, XML, UML, CMMI, IEEE 1012/829, Root Cause, CCB, Phase Completion, Architecture; Provide engineering “skinny” on requirements, design, and test)

DOORS DXL scripting to prove consistency, progress, coverage

Inspected Use Cases, Activity and Sequence Diagrams, Verification Items, and Test Scripts

Applied numerical methods skills to check algorithms for mathematical / computational correctness, and then produced work instructions to guide other IV&V staff

Eli Lilly, Inc. (via Theoris Inc.), Indianapolis, IN – FDA-related 2/2002-1/2006

Lilly Distribution IT Support - Tester / Developer / Help Desk 6/2004-1/2006

Requirements, OOAD, Test Design, Help Desk for shipping technicians (ORACLE, TOAD, SAP WM, Business Objects, Scancode, Exacta, Remedy)

Designed, Implemented, and Tested Business Objects reports

Resolved Interoperability Document (IDOC) messages to/from SAP/WM (Sarbanes-Oxley)

Lilly ADMIN/LIMS Revalidation - Tester / Designer 7/2002-6/2004

Logical / Physical Design of inhouse Quality App suite on VAX: design, document, and inspect ORACLE SQL Forms, Reports, DFDs (DCL, C, Pro-C, C++, HTML; Clear Case, TOAD)

Led team (of 7) writing and reviewing Non-SQR physical design documents

Coordinated activities of several test script writers (5) for large requirement document

Produced test scripts and data requests. Source code review, testing, and traceability.

Lilly Biosynthetic Human Insulin Manufacturing Upgrade – Tester / Analyst 2/2002-7/2002

Test artifacts covering on Simulator alarms, pump/valve interlocks, and displays. Analyze traceability among Requirements, Design, and Test artifacts.

S&R Resources for undisclosed, Indianapolis, IN – Configure electronic meter 8/2001-10/2001

Tester / Test Designer (FDA-related) Wrote test plan, protocol, use cases, and performed testing

Software Engineering Professionals (SEP), Indianapolis, IN 1/1997 – 7/2001

Software Engineer (Testing, Test Design, OOAD, Technical Writing, Requirements, PERL)

IV&V analysis on embedded application for Crane NWR (IEEE829 and IEEE1012)

Trace requirements, design test artifacts: aircraft engine monitoring systems, medical diagnostic system, and consumer electronics (MMDS, DVD, and HDTV)

CA Dept. of Water Resources (via SDV/ACCI), Sacramento, CA 7/1994 – 9/1996

Trainer / Testing Consultant - for Automation Project on the California Aqueduct (C, DCL)

Tested SCADA (Supervisory Control And Data Acquisition) software (VAX alpha MF)

Trained water operators, supervisors, and engineers to use new SCADA system

Lawrence Livermore National Laboratory, Livermore, CA (C/DCL/Fortran) 6/1981 – 7/1994

Computer Scientist / Math Pgmr. (Dev, Test, Writing, Help Desk) (VAX, Cray, Mac, Prime)

SOFTWARE, HARDWARE, OPERATING SYSTEMS

DOORS (including DXL scripting); SQL, PL/SQL, Oracle, Teradata, TOAD, INGRES

SAP (WM/IM Mercator), Catalyst WMS, Scancode, Exacta, Business Objects

Rational: Rose, ReqPro, RUP, Clear Case, Clear Quest, Test Suite, Unit Test/Coverage

Teradata Utilities (TDAdmin, BTEQ); MS Word, Excel, PowerPoint, Access, Project, Visio

Visual SourceSafe, StarTeam, Merant, Bugzilla, JIRA, DEC CMS, Inhouse defect bases

JAVA, C/C++/C#, Perl, Pascal, LISP, VB, DCL, SQL, HTML, Fortran, XML, UML

Hardware: PC’s, Crays, Suns, SGIs, VAX/ALPHA, Primes, MAC; RF, Set Tops

OS: VMS, UNIX (SUN, SGI, BSD, Solaris), Win (98, NT, 2K, XP, 7, 8), Mac 7, Primos

EDUCATION

M.S., Purdue University, West Lafayette, IN: Computer Science (numerical analysis emphasis) (Pascal, LISP, Fortran); teaching assistant and computer center consultant

IUPUI, Indianapolis, IN (no degree, 24 hours): graduate math / undergrad computer science

B.S., Butler University, Indianapolis, IN: Physics, Chemistry, Mathematics (full majors); Russian minor; biology minor; physics lab assistant; Phi Kappa Phi Honor Society

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