Customer Service Sales

Mardysa L. Butler

***** ***** ** *** *** Houston, TX 77090 601-***-**** **********@*****.***

Objective:

To perfect customer service management where my experience can be utilized to improve customer satisfaction.

Summary of Qualifications:

Strong verbal and written communication skills.

Strong listening and organizational skills.

Problem analysis and problem solving skills.

Effectively work with diverse groups of individuals.

Strong desire to learn new skills; highly trainable fast learner; adapt well to change in work place.

Extensive experience working in general public, educational, and office settings.

Interface well with others at all levels including communication, customer service, and office support skills.

Proficient in relevant computer applications.

Knowledge of customer service principles and practices.

Windows, Microsoft Word, Excel 7.0, PowerPoint and Internet Research

Leadership:

Have held leadership positions within the community service organization, supervised classmates with team focused projects, and able to work within a team environment with little to no supervision.

Secretary of the Economics Club/ Tougaloo College

Professional Experience

AffordableTours.com

Stafford, TX

Travel Consultant June 2015-present

Assist clients in finding travel packages deals for their needs.

Aid clients with reservations, transfers, changes, and cancellations.

Book domestic and international reservations for air travel, rail tickets, and hotels.

Provide alternatives for customer travel.

Secure new clients and retention through customer service provided.

Comcast Advanced Solutions Center (Technical Support)

Madison, MS

Customer Account Executive Specialist 2 (CAE) November 2011-June 2015

Demonstrate a sense of urgency in a busy call center environment in telecommunication industries.

Troubleshoot internet, cable television, and phone. Provide information on features made to customers services.

Make appointments for customers that need technicians to repair services.

Possess exceptional ability to build productive relationships. Resolve complex issues and win customer loyalty.

Demonstrate outstanding problem-solving and active listening skills. Able to diffuse difficult customer situations with tact and ease.

Document all customer information according to standard operating.

Required to meet sales goals and quota.

Process orders such as adding or upgrading customers services.

Route calls to appropriate resource such as billing, retention, or sales.

Subject Matter Expert (SME) is responsible in a training development program to assist other trainees.

Averitt Express

Richland, MS

Merchandise Handler December 2010-June 2011

Implementing strategic decisions that govern the need for space apart from loading and unloading goods and services.

Pull, pack, and ship orders in an accurate manner.

Track inventory in appropriate system.

Organize space in the warehouse and perform cleaning duties.

Process and package goods in a time efficient manner.

Notify supervisors of problems that are not resolvable.

Label and scanning boxes to attach to pallets.

Learning 4 Today

Blackburn Middle School

Jackson, MS

Site Coordinator and Academic Tutor February 2010-April 2011

Tutored 6th-8th graders in their math and reading skills.

Helped solve basic algebra and word problems.

Improved 6th-8th graders writing skills and ability to read on their grade level.

Assisted grade-level teachers diversified clerical support in areas in classroom management and student monitoring.

Hibbett Sports

Jackson, MS

Sales Associate July 2008-August 2009

Served customers in sportswear establishment, sold women and men urban wear, shoes, sports equipment, offered suggestions, and answered questions about sales.

Greeted customers as they entered the store.

Stocked shoes in the back room.

Marked down clothes and shoes for clearance sales.

Participated in inventories.

Received and unloaded shipment of clothes, shoes, sport equipment, and socks.

Answered phone calls and questions about customer concerns

Education

TOUGALOO COLLEGE

Tougaloo, MS

Bachelor of Arts Degree in

Economics/ Business Administration

Professional Activities and Honors

Cum Laude

Tougaloo College

Presidential Scholar

Tougaloo College

Vice Presidential Scholar

Tougaloo College

Pre-Alumni Club

Tougaloo College

Secretary of Economics Club

Tougaloo College

Who’s Who Among All American Students

Community Service

Boys and Girls Club Friends of Bennie Thompson

References upon Request

Contact this candidate