Customer Service Project Manager

Location:

Dacula, GA

Salary:

$36,000-$42,000

Posted:

March 01, 2016

Contact this candidate

Resume:

Daniel Adeleke

770-***-****; ***************@*****.***

Technical Skills

Software: Proficient using Windows XP, Vista, 7 and 8; Microsoft Office Suite 2003 - 365, Google Docs, Internet Explorer, Google Chrome, Mozilla Firefox, Remote Desktop, WebEx, Remote Desktop, MySQL, Service One, Dell Workstation, Android OS and iOS and Mac OS X Yosemite

Hardware: Extensive use of, HP products (desktop, laptops, printers, scanners, copiers, and peripheral devices), Dell Products (desktops, laptops, printers, scanners, copiers, peripheral devices and kiosk), Mac Products (desktops, laptops, phones, tablets, and peripheral devices)

Networking: Experience using switches, routers, bridges, and other network devices.

Professional Experience

Randstad USA Alpharetta, GA

Talent Assessment Specialist August 2015 – December 2015

Interviewing and referring applicants for careers within the AT&T corporation

Screen candidates utilizing established screening process and assessment techniques while presenting pre-screened candidates to management

Schedule interviews for qualified candidates in an attempt to hire

Evaluate applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on a consistent set of qualifications

RockTenn/Westrock Norcross, GA

Desktop Support January 2015 – July 2015

Identified if computers had the basic Rocktenn image build on them

Configured Dell Wyse kiosk to send out to Rocktenn’ other locations over the United States and Canada

Configured new user computers to be easily accessible

Set up user computers and docking stations

Configured Apple Ipads to send out to Rocktenn other locations over the United States and Canada

East Coast Wings Buford, GA

Waiter July 2014 – December 2014

Successfully provided customers with great customer service while handling their meals.

Analyzed 300+ customers’ complaints and feedback for constant improvements to promote loyal customers while communicating clearly and positively with coworkers and management.

PCX Atlanta, GA

Sales Associate September 2010 – June 2014

Provided excellent customer service

Monitored inventory to prevent theft or damages to our products

Education

Year Up / Atlanta Metropolitan State College Atlanta, GA

IT Training/ Business Technology August 2014 – Present

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship.

Earned the Dean’s List Honor at Atlanta Metropolitan State College.

Earned 21 college credits towards a Computer Information System track in partnership with Atlanta Metropolitan State College

Earned an IT certificate through Atlanta Metropolitan State College

Volunteer Experience

Lift Up Atlanta Atlanta, Ga

YO Boulevard Community Clean up November 2014

Northside Hospital-Forsyth Cummings, GA

Surgery Room Prep June 2013 – September 2013

Catholic Church of Saint Monica Duluth, GA

Family Promise November- December – 2011

Referrals List

Ingrid Rodriguez