Active Directory Engineer
Resume:
MAGSOMBOL, MICHAEL M.
**** **** *** *. ********* St., Brgy. Bangkal, Makati City
*****************@*****.***
QUALIFICATION SUMMARY
Established good working relationships with customers/clients.
Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.
ACADEMIC INFORMATION
2012 – 2013 Mapua Institute of Technology
Muralla St., Intramuros, Manila
Post Graduate – Cisco Networking Academy
2005 – 2011 FEU- East Asia College
Nicanor Reyes St., Sampaloc, Manila
Bachelor of Science in Computer Engineering
2001 – 2005 St.Catherine of Siena Academy
San Roque, Samal, Bataan
WORK EXPERIENCE
IT Technical Specialist / Systems Administrator
Oct. 2012 – Present
Paragon International Customer Care Ltd.
14th Floor Yuchengco Tower 1, RCBC Plaza, Sen.Gil Puyat Avenue corner Ayala Avenue, Makati City
Provides level 1 & 2 technical support for internal/external clients via email, chat, remote connection
Helps in troubleshooting hardware/software related incident through phone calls
Configures and troubleshoot users email accounts both internal /external (POP/IMAP)
Installs, configures PC workstations and Laptop running in different OS and provides dynamic solutions to avoid recurring difficulties
Server Installation and Maintenance using Windows Server 2008
Managing Active Directory / MS Exchange 2010 ( Creating Shared drive, Shared mailbox, User accounts)
LAN Configuration / Set up Connection in Data Center
Configure Router and Switch for Network concerns
Assigning VLAN tagging in switch ports
Service Engineer
Sept. 2011 – July 2012
MSI-ECS Philippines
MSI-ECS Bldg., #3 Economia St., Libis Quezon City, Philippines
Performs basic troubleshooting and maintenance of Desktops, Laptops & Tower Servers
Performs basic troubleshooting of software & hardware issues regarding Desktops Laptops & Servers
Helps in troubleshooting hardware/software related incident through phone calls
Repair and assemble Desktop, Laptops and Tower Servers
IT Support Engineer (Outsourced from MSI-ECS Phils.)
Apr 2012 – May 2012
Yell Adworks Philippines
9/F E.Commerce Plaza Bldg. #1 Garden Road, Eastwood Cyberpark, Libis Quezon City, Philippines
LAN configuration/set up connection
Active Directory and Shared Drive Management
Router and Switch Configuration
Helps in troubleshooting software/hardware problems
CERTIFICATION RECEIVED
Cisco Certified Network Associate (CCNA)
SEMINARS/TRAINING ATTENDED
SIMPLE IT: The IT Infrastructure Library, FEU – East Asia College, 2008
System Recovery and Advanced Troubleshooting, FEU – East Asia College, 2008
Web Security and On-line Gaming Maintenance, FEU – East Asia College, 2008
IT/CpE Career, FEU – East Asia College, 2008
KNOWLEDGE/SKILLS
Advanced Networking (Router / Switch Management)
Knowledge of Routing protocols (EIGRP,OSPF RIP and BGP)
Knowledge of VLAN technology, VTP and STP protocols with layer 3 switching
Network & Security ( Network Cabling, Route Tracing, client network patching)
Knowledge and experience with Microsoft Active Directory installation
Support and design concepts and procedures on Windows Server 2008 R2
Windows Server Administering (Active Directory / Microsoft Exchange)
Server Management (DHCP, File Server, Security Group, Basic Linux Admin)
Troubleshooting Hardware and Software problems
PC / Laptop Assembly and Repair
TALENTS/INTERESTS
Playing Online games (DOTA 2 / League Of Legends)
Swimming
Guitar playing
REFERENCE
Ryan Rañola
Head of HP Team Engineers
Service & Production Department
MSI-ECS Phils.
Cell no. 091*-*******
Mike Vinculado
Team Leader of IT Helpdesk Team
Information of Technology Department
Paragon Intl. customer care Ltd.
Cell no. 090*-*******
Roberto Agustin
IT Manager
Information of Technology Department
The Solid Guaranty, Inc.
Cell no. 092*-*******
Contact this candidate