Information Technology Service

UMAIR MOHIUDDIN KHAN

+91-956******* *************@*****.*** frendz.umair

Cisco ID: CSCO11895045

Targeting Configuration, Troubleshooting and Implementation in an IT firm or environment that offers the scope of career growth and skill set development

SUMMARY

A competent professional with over 5.5 years of experience in Network Configuration, Troubleshooting and Product Implementation

Associated with HCL Technologies Ltd. as Specialist and a CCNA VOICE certification holder with CCNP Voice Training from KOENIG Solutions Ltd.,Delhi, India

Acquainted with Cisco Routing & Switching and VoIP and experienced in configuring Cisco Routers & switches

Experienced in CUCM (Cisco Unified Communications Manager) and CUC (Cisco Unity Connection)

In-depth knowledge of Cisco VOICE Gateways viz. 2900 and 3900 series routers and configuring them as H.323 and MGCP Gateways

Maintained network and systems by managing product and capability roadmaps, establishing maintenance procedures, and working with systems administrators and other engineers to perform regular network maintenance

Theoretical knowledge of VMWare work stations, vCentre and vSphere

Experience in configuration, deployment, administration, management and troubleshooting complex networks

Expert in managing the performance of network services to the users & ensuring that the service levels are achieved

Analytical, meticulous and quality-oriented professional with an eye for detail

Well aware of ITIL framework

ORGANIZATIONAL EXPERIENCE

Since Feb’16 Netparticipate Solutions LLP, Parent company NVish Solutions Ltd. Mohali, India as Senior Network Engineer (VoIP)

Ongoing Assignment:

Project: Presidio VoIP Support

Client: Presidio, USA

Description: As one of the largest solutions providers in the U.S, Presidio partners with industry leaders to develop and support the answers to its clients’ IT challenges.

Team Size: 6

Key Result Areas:

Supporting VoIP infrastructure for various clients of Presidio.

Troubleshooting issues from VGs to CUCM to Unity.

Providing VoIP training to the L1s and new joinees of the Presidio VoIP team.

Implementing and troubleshooting CUCME.

Aug’10-Jan’16 HCL Technologies Ltd. IOMC, Noida, India as Specialist

Ongoing Assignment:

Project: CBSIT

Client: Cummins Engine Co., USA

Description: Cummins Engine Company is a designer & manufacturer of power generation equipment, power systems, gasoline engines and custom power supplies.

Team Size: 10

Key Result Areas:

Implementing:

o Installing and implementing CUCM and CUC on VMWare platform on UCS B Series.

o Upgrading CUCM from existing version to new version via DRS and use of OVA.

o CUCM and CUC integration via SCCP and SIP trunk.

o Creating and managing VMs on UCS Blades.

Configuring:

oDial plan with calling restrictions by using a combination of Device Pool, Calling Search Spaces, Partitions and Route Patterns, Translation Patterns on CUCM.

oDial-peers, Translation Rule, COR List on gateways

oCTI Route Point, Speed Dials, BLF, Fast Dialling, Shared Lines, Call Park, TOD Routing and many more

oDevice Profile and Extension Mobility

oUnity Profile and Call Handlers

oConfiguring VG224, H323 and MGCP Gateways and configuration of CME and SRST

oAdding 3rd party SIP phones to gateways and configuring Media Resource Group as conference, transcoding and MTP

Troubleshooting:

oCall routing and voice quality issues

oMWI issues and Media resources issues

oCisco IP Phones 7942, 7945, 7965, Softphones and 8831 Conference Phones

oCall signalling protocols H.323, MGCP, SCCP on voice gateways

oDial peer issues

oISDN Lines E1 and T1 PRI

Working in a multi-cluster environment including EMEA, APAC, US & Latin American region

Implementing new site and transitioning of existing sites from PBX and CME to Core CUCM in various regions across the globe

Assigning responsibilities and ensuring the availability of all levels of network services through constant monitoring

Preparing & maintaining service performance records and identifying key areas that need improvements

Working on bulk upload tools such as (BAT) for large scale deployments

Upgrading IOS for the Cisco VGs & firmware upgrade of phone

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ACADEMIC DETAILS

2009 Post Graduate Diploma in Systems and Database Administration from CDAC, Noida

2007 B.Tech. (IT) from Allahabad Agricultural Institute-Deemed University, Allahabad

2002 Intermediate (ISC) from St. Jude’s College, Unnao

2000 High School (ICSE) from Playway English School, Fatehpur

Ongoing Course(s):

Studying Cisco DC and VWare (vSphere & vCenter)

TRAINING

Title: Information Technology-Infrastructure Library (ITIL)

Organisation: Tata Teleservices Limited

Duration: 3 months

Description: ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. The project held by it demonstrated that how IT companies follow this practice by the means of ticketing tools such as BMC Remedy Service or Service Now via Incident Management or Change Management to keep track of the work done and issues resolved.

CERTIFICATIONS

Completed CCNA (Cisco Certified Network Associate) in 2013. Cisco ID: CSCO11895045

Successfully concluded CCNA VOICE Certification in 2013

Completed CCNP VoIP Training from KOENIG Solutions Ltd., Delhi in 2015

IT SKILLS

Cisco Routing and Switching

Good knowledge of TCP/IP protocol suite, routing and switching protocols

Knowledge of implementing ACLs, COS OSPF, EIGRP and BGP on 2800, 2900, 3800, 3900 series routers, ASR 1006, 2960, 3650, 3560, 3560X, 4500, 6500 series switches, Nexus 5k & 7k

Implementing and Configuring Cisco Routers and Switches.

Cisco VOICE

Implementation of CME and Voice Gateways as H323 and MGCP Gateways

Understanding of Gatekeeper and CUBE implementation in LAB environment

In-depth knowledge of H323, MGCP Protocol and Call Flow

Basic understanding of QOS, SIP Call Flow and Setup

MGCP Fall-back and SRST configuration

Knowledge of CUCM 8.x and 9.x and 10.x and CUC and CUE features and implementations

Well acquainted with Extension and Device Mobility, and User Creation, Call Handler Setup in CUC (Cisco Unity Connection)

Media Resources like conferencing, transcoding and MTP configuration. MoH configuration.

CUCM installation and upgradation

Unity installation and upgradation and integration with CUCM

Basic understanding of UCS chassis and blades. Worked on B series UCS.

PERSONAL DETAILS

Date of Birth: 24th February, 1984

Languages Known: Hindi and English

Permanent Address: 231, Kheldar, G.T Road, Fatehpur- 212601, UP, India

LinkedIN URL: https://in.linkedin.com/in/umair-mohiuddin-khan-777b73bb

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