Customer Service Manager

JALISA MURPHY

**** ********** ***, **. ****, MN *5106 612-***-**** **********@*****.***

PROFESSIONAL SUMMARY

I have more than two years experience in the retail industry. I have been a personable store manager with areas of expertise in sales, customer relations, and managing store operations. I also have experience in recruiting and interviewing. I am organized, efficient and can adapt quickly to new responsibilities.

SKILLS

Highly organized

Active listening skills

Skilled problem solver

Clear communication skills

Excellent customer service skills

Detail-oriented

WORK HISTORY

PROJECT FOOTSTEPS Minneapolis, MN

HR Assistant, 01/ 2016-Present

Promptly corresponded with all applicants and coordinated and conducted interviews.

Develop seasonal staff appreciation party/event on monthly basis

Resolved employment-related disputes through proactive communication.

HAMLINE UNIVERSITY BOOKSTORE St. Paul, MN

Associate II, 08/2014 – 02/2016

Complete all point of sale opening and closing procedures.

Supervise bookstore staff.

Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.

ARBY’S St. Paul, MN

Team Member, 07/2013 – 02/2014

Maintained fast and friendly food service.

Operated in various positions when needed.

Trained new team members.

TARGET St. Paul, MN

Cashier 11/2012 – 01/2013

Guided customers to products they desired.

Resolved confusion on product promotions.

Operated a cash register for cash, check and credit card transactions with accuracy.

3M CORPERATION St. Paul, MN

Summer Intern, 06/2012 – 08/2012

Organized and inspected invoices to make sure the vendor received payment.

Scanned documentation and entered into the database.

Entered numerical data into databases in a timely and accurate manner.

EDUCATION

HAMLINE UNIVERSITY St. Paul, MN

Bachelor of Arts / May 2016

Major: Communication Studies Minor: Psychology

Recipient of Hamline University Scholarship

Recipient of Career Ready Internship Grant

Winner of Randall Speaking Competition

LEADERSHIP

None Left Behind Ministries, St. Paul,

oDrummer (Volunteer) August 2007-Present Participate as a member of a performing group. Incorporate ideas to improve the group's performance.

oYouth Leader (Volunteer) 2010-Present Serve as an advocate for the program and youth issues.

HAMLINE UNIVERSITY St. Paul, MN

o Residential Housing Association: Public Relations-Helped coordinate and promote events.

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