Customer Service Manager

BRANDIE NICOLE WEBSTER

************@*****.***

***** ****** **** *** *** AUSTIN, TEXAS 78748 512-***-**** OBJECTIVE

My goal is to provide meaningful contributions to all areas of store operations, demonstrate leadership for my store, train my team for high performance, obtain profitable store results, and continuously offer extraordinary customer care. EDUCATION

Prairie View A&M University Liberal Arts Major 2004 - 2005 EXPERIENCE

CVS Health- Assistant Manager; Austin, TX October 2014- Present

Manage Store Operations and Profitability

Review P&L Statement and achieve weekly sales targets

Provide Exceptional Customer Service

Train and develop new employees

Merchandise store to company standards and execute weekly plano-grams

Receive weekly freight and vendor deliveries

Invoice Management

Inventory Management

Registered with PTCB- Pharmacy support

Walgreens Pharmacy- Assistant Manager; Austin, TX May 2013 – October 2014

Provide Exceptional Customer Care

Train newly hired employees operational functions and customer service standards

Review Operating Statements, Cash Handling and Cash Reports

Seasonal Merchandising and Marketing Guide Adherence

Complete Resets & Revisions for basic store departments

Order inventory weekly to ensure proper in-stock condition

Assist pharmacy with out-window prescription sales

Process register transactions and address all customer inquiries

Process Incoming Vendor Receiving

Receive weekly warehouse deliveries

Complete special projects as requested by store manager R.G.I.S. [Retail Grocery Inventory Service] – Supervisor; Austin, TX April 2008 - July 2013

Training Coordinator for all new employees

Reviewed inventory process with clients in pre-inventory meetings

Supervised employees during physical inventory process

Specialized in conducting inventory for specialty pharmacies and major retailers

Processed final inventory reports, audits, and requested documentation for clients

Maintained flexible scheduling availability for nights, weekends, and overtime hours

Recruited new business project leads for R.G.I.S. to increase revenue AT&T Cingular Wireless- Technical Support Representative; Austin, TX July 2006 - April 2008

Provided excellent customer service

Customer inquiry support

Maintained flexible work schedule

SERVICE EXPERIENCE

Aids Walk Austin- Volunteer; Austin, TX October 2013

Assisted setting up informational booth to establish Walgreens presence at event

Provided free instant photography service during event American Heart Association- Volunteer; Austin, TX November 2013

Assisted setting up informational booth to establish Walgreens presence at event

Distributed health and wellness informational brochures to participants

Contact this candidate