Sr. Business Analyst Consultant
Resume:
IT BUSINESS CONSULTANT
Shubhen V. Kulkarni
Garden Grove Contact: 915-***-****
Katraj, Pune -411 046 *********@*****.***
INDIA
More than 18 years of Experience Business Consultant with eye for detail, problem identification. Consistent in providing actionable & reliable solutions to AS-IS business process and work issues. Proficient in tools such as RCA techniques, SWOT analysis. Proficient in handling activities such as presentations to multiple level of stakeholders, Workshops, requirement elicitations & interviews. Skillfully writing process and solution documents such as use case, business case, functional spec, and screen spec with Prototypes addressing the different problem definitions. EXPERIENCE
Company: IBM INDIA PVT LTD
Client: IDEA CELLULAR LTD [Client Interfacing Apps] Location: Hinjewadi, Pune (INDIA)
Role: Business Consultant / Analyst
Duration: 4/2015-Till_Date
The application related to different internal stakeholders such as vendor, BPO, Marketing, Service Delivery, IN Team and Revenue Assurance were involved. The applications addressing the work areas such as Master Management and Roaming Tie-up management [IRDCS – Idea Reference Data Capture and Synchronization], Loan Processing and Display [CRM], First Call Accounting and notifications [SMS Tracking], Reports generations were involved [SCPDB and PMODS].
Activities Involved
Loan Process Analysis, IRDCS Presentation, Use-case and Process document [IRDCS and Loan], stakeholder team interfacing, UML modeling [IRDCS], Migration Process and Collection of artifacts from stakeholders Problem Definitions & Contribution:
1. Business is CSAT is lowering due to Customer Relationship Managers were not not able to resolve the customer queries. This is due to incorrect or missing data in different systems and relevant masters were out of sync.
Identified the processes which involved master updation and proposed business solution for the updating the master for majority of databases. This is taken care by IRDCS Application. 2. Business loosing the revenue due to in-adequate loan management process for Voice, Data and SMS Loan across 3 different Intelligent Networks [Ericsson, Tel-chordia and ZTE]. Identified the loan management process through different CDRs and proposed modification in display aspect for information which will enable to representatives to answer the customer queries. 3. Business was incurring overhead due to maintenance of 2 different systems namely BI and SCPDB, maintaining same type of transactional data. Helped business in migration planning and locating the essential columns which should be involved migration in order to have minimum impact on BAU activities.
4. Circle level business management was unable to track the performance of the newly launched plans for Data and Voice. Identified and proposed the parameters after negotiation with Circle team and enabled the missing process of sending the notification to relevant stakeholder informing them about the performance.
Company: IBM INDIA PVT LTD
Client: AIRBUS (FRANCE, Toulouse)
Location: Hinjewadi, Pune (INDIA)
Role: Business Consultant / Business Analyst
Application Owned: Ground Administration Services (GAS) Duration: 9/2013-3/2015
Airbus is an Aircraft manufacturing subsidiary of EADS (European Aviation and Defense Services) a European aerospace company. Pre-existing GAS application is designed to send Loads on Aircrafts through channel such as MCCA.
Activities Involved
Offshore and On-site Communication, Problem Analysis, Presentations, use-case and process document updation, stakeholder team interfacing, UML modeling, Business Roles updation and Communication, Wireframe creation.
Problem Definitions & Contribution:
IT BUSINESS CONSULTANT
5. Business was unable to sell the newly launched Aircraft A350 to different airlines due to inability of GAS to send applications to Aircraft.
Crafted the process from Air-link module for sending the new Loads to A350 Aircraft and suggested same to business, identifying & updating the impacted Use Cases and Functional Spec doc for the same describing the process.
6. There was delay in fixing the problems for the Aircrafts, due to some on-board reports are with incorrect value in CRV.
Identified the process for generating the reports and found some mismatch in the parameters which were being displayed from DLCS system on-board. Mapped the existing application parameters to correct ones and updated the relevant use cases.
7. Some of the existing applications were not performing to an extent, due to application execution and installation logs are incorrect LnTV not capturing the required parameters. Worked in Co-ordination with Technical SME [Aviation and Software] to locate the execution parameters and updated the relevant process to incorporate the same. 8. GAS user was unable to sent load which were already created, as existing search process was not able to show new A350 Loads.
Modified the existing search parameters, to incorporate the newly generated load parameters, in order to display the new load in Search through FLSR module. 9. Identified the impact of MCCA module w.r.t. sending load to the Aircraft and modified the use cases accordingly.
Company: IBM INDIA PVT LTD
Client: IDEA CELLULAR LTD [HRMS/Client Interfacing Apps] Location: Hinjewadi, Pune (INDIA)
Role: Business Consultant / Architect
Duration: 7/2009-8/2013
Client is one of the leading player in Indian Telecom Industry, has over 400 plus applications covering business channels such as pre-paid, post-paid and data services. I was functionally responsible for 35 applications. The application related HRMS are meant to handle internal employee issues and Client interfacing application are exposed to external vendors and BPO for handling IDEA business at corporate and Circle level.
Conduct interviews with different stakeholders from client side to understand the business problem.
Identify the pain point w.r.t. the business goals and create focus areas of improvement
Create Objective and scope for the different business Competencies (Areas)
Identify the gaps in the competencies / processes and alternative to improvement to meet the requirement.
Perform the feasibility analysis with different stakeholders by conducting brainstorming session.
Create business solution alternatives with business pros and cons.
Convince business stakeholder by providing logical analysis for most suitable option by creating a business case
Create the Business Requirement Specification document for business approval. This document contains the Functional / Nom-Functional Requirement and the Use case cases
Communicate the requirement to the development team and try to resolve their technical queries about the Enhancements / improvement.
Work closely with Testing team in order extract the test cases for requirement.
Communicate the development effectiveness to management.
Conducted the Post-delivery training sessions with Client stakeholder in order to prove the practical resolution for the Original problem.
Company: SITA CORP
Client: SITA CORP
Location: Somerset, NJ
Position: Sr. Technical Consultant / Architect
Duration: 12/2007- 3/2009
Responsible for Writing the Java components for tool Design-Smart which interacts with SAP MDM server
Working on XML parsing and Java MDM APIs for communication with MDM Server
Involvement in design discussions and performed mainly server side development
Working with MDM Console and Data Manager
Company: Datamatics America Inc - USA
Client: TSYS
Location: Columbus, GA
Position: Sr. Technical Consultant / Architect
Duration: 04/2007 -11/2007
Involvement in the integrating the stand alone reusable web application into existing web application IT BUSINESS CONSULTANT
Extensively worked on the Struts and the related Technology for application development
Involvement in implementation of Custom Rules Engine.
Implementation of the business process called Straight Through Processing (STP)
Interacting with Mainframe system using the Java API which is based on JMS Client: ACS
Location: Nor cross, GA
Position: Sr. Technical Consultant /Architect
Duration: 12/2006– 03/2007
Involvement in enhancement of existing application by adding the functionality
Creation of clients for consuming the Web services using AXIS
Achieved Isolation of Vendor specific DB implementation using Hibernate Framework Client: AMO
Location: Tucson, AZ
Position: Sr. Technical Consultant /Architect
Duration: 02/2006– 11/2006
Involvement in the existing web application enhancement.
Creation of Web service clients using Apache AXIS 1.3 technology for accessing Vertex and Border Free Web Services.
Using XML creation and parsing using XML-Writer Utility and jdom parser.
Accessing AS400/RPG Programs using Java API
Creation of custom tags using custom framework.
Creation of Class Diagrams and Sequence Diagrams using Enterprise Architect tool Company: Datamatics Limited
PERFORMED THE ROLE OF APPLICATION DESIGNER AND HANDLED 5 MEMBER TEAM Location: Mumbai [SEEPZ-Andheri], INDIA
Client: Pearson Education, NJ
Position: Team Lead / Application Designer
Duration: 06/2005 – 02/06
Development of financial accounting web application for offshore client which involved automation of their invoice processing
System.
Provided application design in the Project.
Involved in researching new technologies requirement for the project.
Mentoring the team.
Performing the Code Review.
Creation of UML diagrams such as Class Diagrams and Sequence Diagrams using Enterprise Architect tool Client: Thompson Gale, USA
Position: Team Lead / Application Designer
Duration: 02/2005 – 05/2005
Involvement in development and enhancement of the web application which address the content management process of client.
Performing the Code Review.
Mentoring the team.
Used Testing framework of JUnit and Http Unit (for JSP Testing.) Client: Swiss-Post Finance, Switzerland
Position: Sr. Java Developer
Duration: 10/2004-01/2005
Involvement in development of Web application which mainly involved code reviews, writing web components and testing.
Performing the Code Review.
Development of XML communication and parser (SAX and JDOM). Company: Kanbay Software
CMM Level-5 project
Location: Pune [Nigdi], INDIA
Client: Manheim,GA
IT BUSINESS CONSULTANT
Duration: 03/2003-9/2004
Involvement in development of the online auto Auction application which involved coding, testing and peer code review and adhering to CMM Level 5 processes.
Used technologies like XML, JSP, JDBC, Web sphere Commerce Suite Framework Client: Morgan Stanley, UK
Duration: 03/2002-02/2003
Financial Credit card processing application, which involved online creation, modification of user accounts also allows various activities such as Balance Transfer, Statements etc.
Used technologies like XML, JSP, JDBC, and Struts Framework. Company: Neotech Systems Inc.
Location: Metro Park, NJ
Position: Programmer
Client: SunTrust Bank, GA
Duration: 2/2000-5/2001
Involvement in transformation of the applet based application into Web application which involved financial exchange transfer.
Development of Servlets, JSP, XML, IIS Server
Client: Thompson Financial, NY
Duration: 11/2000-12/2000
Involvement in development of on line application specifically made for analysts who publish the content on Wall Street Journal News paper.
Creation and modification of JSP and JDBC code.
IT BUSINESS CONSULTANT
Client: Let Go Trade, NJ
Duration: 07/2000-11/2000
Involvement in the online application, which involved trading the stock on line and allows the user to perform the transaction once the account, is opened with company.
Used technologies like Servlets, JSP, Tomcat, JDBC Client: Lucent Technology, NJ
Duration: 02/2000-06/2000
Involvement in development of online application which, allowed the customers of lucent to purchase the products online.
The customers are big companies which are in electronic industry.
Used technologies like Servlets, JSP, NAS and NES Company: WISE System Integrators
Location: Mumbai, INDIA
Position: Programmer
Duration: 03/1996-11/1999
Involvement in development of various application which involved the technologies like Oracle-PL-SQL,Java and ASP. The Oracle application was made or supermarket, addressing the issue of Order Processing System. The ASP application was made for Construction industry, which was Intranet application hosted on IIS server. The Java application was developed
for Stock Trader for online information of the stock from Routers feed. Education:
Bachelor of Science degree (B.Sc.) in Physics from INDIA - 1994 PGDCST [University of Mumbai] – INDIA (Post Graduation of Computer Science.) -1997
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