Customer Service Delivery Driver

PROFILE: December **** graduate of the fifteen-month HVAC/R program at Fortis College, Columbia with Universal EPA Certification. Seeking employment in the HVAC/R industry to gain hands-on experience. Basic knowledge of Microsoft Word, ExceL. Moderate understanding of the Spanish language. Hard worker, efficient, ambitious, responsible, outgoing, optimistic and good interpersonal skills. Works well in groups but can be effective individually.

EDUCATION:

Oct.2010 Fortis College, Columbia, SC HVAC/R Program

-Dec.2011 Fifteen-month hands-on HVAC/R course, with assigned lab exercises on state of the art

lab equipment. Courses include: Introduction to Craft Skills (workplace safety, OSHA,

hand/power tools; basic rigging, construction drawing, ANSI hand signals); Electrical

Theory; Electricity Essentials; Introduction to Thermodynamics; Introduction to HVAC-R

Controls; Advanced Controls, Motors and Motor Controls; Refrigerants; Introduction to,

and Advanced Air Conditioning Electric and Gas Heating systems; Introduction to, and

Advanced Commercial Refrigeration; Heat Pumps; Water-based Heating Systems; HVAC

Systems Design; Troubleshooting and Service Calls; EPA Certification Preparation;

Mathematics for the Trades;

CERTIFICATION:

Feb. 2012 Ferris State University EPA Universal Certification

Apr.2007 Frontline Security, Queens, NY

-Jul.2007 8 hr pre-assignment certificate. 16 hr On-The-Job-Training certificate. Fireguard

Certificate. Anti- Terrorism Training Security Certificate.

8/2007 Hughes Institute, Inc., New York, NY Metal Detection Security Certificate

WORK EXPERIENCE:

Jun.2015 FedEx, Jacksonville, FL Delivery Driver

-Present Deliver packages to businesses and homes.

Nov.2013 Cambridge Security, New York, NY Security Officer

-Aug.2014 Monitored surveillance cameras to make sure building was safe.

Handled telephone duties in a timely manner.

Jan.2011 National HME, Lexington, SC Delivery Driver

-Apr.2013 Deliver oxygen and medical equipment throughout the midlands area.

Mar.2010 HH Gregg, Columbia, S.C Warehouse Associate

-Mar.2011 Perform maintenance duties. Unload delivery trucks and put merchandise away.

Build merchandise for store displays. Help customers to vehicles with purchases.

Handled customer needs over the phone in a timely manner.

Oct.2004 Bed Bath & Beyond, Brooklyn, N.Y Stock Crew Associate

- Mar.2007 Organize and coordinate inventory for all store products. Provide customer service in the

sales of merchandise. Handle customer inquiries in an orderly fashion. Handled telephone

duties in a timely manner. Perform overnight inventory duties.

Apr.-Sept.2004 East New York Family Academy, Brooklyn, N.Y. Volunteer

Handled telephone answering duties efficiently. Greet all visitors. Handle general office

duties. Keep a timely and accurate filing system up to date.

REFERENCES: Scott O'Carroll, Fortis Advisor, Fortis College, Columbia 803-***-****

Earl Mitchell, Teacher, Hempstead High School, Hempstead 516-***-****

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