Customer Service Manager
Resume:
Amtic, Ligao City
Region V,
Albay Philippines
March 3, 2016
To whom it may concern:
Good day!
My name is Mark Nicolas, 21 years old, addressed at Amtic Ligao City.
I am currently looking for a job and I found your company – Infinite- O Legazpi Inc. just the perfect place to grow and start my career shift. I am greatly hoping to get a position in your company, and be one of the agents that already living their dreams with you.
I am interested in applying as a Research Analyst, I am confident that despite of my educational and working background which is a bit out of line in your industry, I will be able to meet your standards and qualifications needed for the job.
I am a graduate of Hotel and restaurant services and had previously worked as a senior hotel staff in the housekeeping department, a Room attendant specifically in one of the Best hotels here in Legazpi. Wherein I learned and acquired skills in dealing with guests and clients, attending to their needs, queries and dealing with their complaints. We also do up selling of rooms and amenities, thus I could say that I am experienced in client encounters, direct or indirect.
I am also excellent in the academe in my proper learning years being always one of the top students. I am also a writer, being the Editor in chief of my school paper was one of my high school duties. I also compete with editorial writing and feature writing contest in regional level. Lot of my friends and co workers are telling me that I am really good in print media, thus I always get projects that includes research and writing. Whether it is a school related piece or simply replying to emails of the company OIC.
My creativity in writing is what I always proud of, which brought me to places I never been, and I love word and writing pieces. It`s what I do best.
Also, I been able to attend a 100 hour call center training at southern Luzon technical institute, but because of some circumstances I have not given a certificate to show, but I could give you proofs that I really undergone that training.
I am greatly hoping that you find me favorable with this application, it would be a great help to me.
For personal interview please refer to the contact info in my resume attached herein.
Thank you and God bless!
MARK JOVEN NICOLAS
Applicant
MARK JOVEN BIERZO NICOLAS
#161 Zone 5, Amtic Ligao City
Contact # 090*-***-**** / 097********
E-mail: ****************@*****.***
Objective: to be part of the corporate world through business process outsourcing and to solidify my background and skills in the information industry, by providing world class services to the clients/customers and to contribute to the development of the community.
Also to be hired and continue working, so to continue in providing for my family.
Position Desired: Research Analyst
Qualifications:
Computer literate and techno savvy.
Can speak and have excellent comprehension of English language and with English proficiency training.
Can operate Ms. Office: Word, publisher, PowerPoint and excel.
With skills in press conference writing.
Trained and Experienced in client encounters and customer service acquired in previous job.
Uncertified but with call center training.
Fast learner and achiever.
Professional experience :
Senior Staff
Room Attendant Hotel St. Ellis ( a genesis hotel )
4- star
Rizal st. Legazpi City
July 2013 – june 2015
Trainings:
249 hrs. On the Job Training Avenue Plaza Hotel
Food and beverage department Magsaysay Avenue, Naga City
Food Service Section
February 2013
100 hrs. TESDA Call Center Training Course SLTCFI
Personality Development Training Embarcadero, Legazpi city
English Proficiency Training November 2012
2nd LCC leadership Career Congress The Concourse
Tabaco City
February 2012
100 hrs. TESDA FnB Service Training CFCA compound
San Antonio, Tabaco City
April 2013
Basic Baking Workshop Institute for Culinary Arts and Related Studies. ICARS
Legazpi City
April 21, 2013
50 hrs. Tesda Basic reflexology Training course Cfca compound
San Antonio, Tabaco City
May 2012
Achievements:
National Certificate II Polytechnic Institute of Tabaco
Food and Beverage Services NCII 100 Panal, Tabaco City
April 19, 2013
National Certificate II Polytechnic Institute of Tabaco
Housekeeping Services NCII 100 Panal, Tabaco City
April 19, 2013
Educational Background:
Tertiary: Two-Year Hotel and Restaurant Services NCII Polytechnic Institute of Tabaco
100 Panal Tabaco City
2011-2013
Secondary: Amtic National High School Amtic, Ligao City
2007-2011
Primary: Amtic Elementary School Amtic, Ligao city
2002- 2007
Personal Back Ground:
Birth Date: August 15, 1994 Citizenship: Filipino
Sex: Male Height: 5`6``
Civil Status: Single Weight: 63 kl.
Religion: Roman Catholic
Character Reference:
Camira Lofamia Rea Albano Lucy Rose Armero
Human Resource Supervisor Operation manager
Hotel St. Ellis Food and Beverage Dept` Hotel St. Ellis
099******** Hotel St. Ellis 091******** 090********
Elizabeth Ostan Cerezo Roldan Agnes Borcelis
Supervisor Manager Instructor
Housekeeping dept` Food and beverage Dept` Personality Development
Hotel St. Ellis Avenue Plaza Polytechnic Institute of tabaco
091******** 091*-***-**** http://facebook.com/made613
Contact this candidate