Business Systems Analysis

Eric Wang - Sr. Business Systems Analyst

416-***-**** actr0v@r.postjobfree.com

PROFESSIONAL PROFILE

15+ years Canadian enterprise IT experience (5+ years as Sr. Business Systems Analyst) with strong technical background, solid business analysis skills, and superb project management skills

10+ years of Telecom, Wireless, Banking, and Government industry experiences, with broad and in-depth knowledge of respective business SME, regulatory policies, IT standards/best practices

BSA expertise in gathering and documenting business requirements, use case and gap analysis, business process re-engineering, QA and UAT testing and coordination, and overall IT program/project support

Engaged COTS, in-house SDLC, Agile style projects, with strong leadership skills and adaptive skills

Goal-oriented team player with superb analytical, synthesizing, and problem-solving skills

Great verbal and written communication skills, including solid presentation and negotiation skills

BUSINESS/TECHNICAL SKILLS AND APPLICATION EXPERIENCES

Methodology: Agile, Jira, Kanban, Trello, COTS/ SaaS, kaizen, SOA, SDLC, CASE, JAD, RUP

BSA Tools: MS Office Suite, Project, Visio, IBM Rational Tools, Quality Center, Erwin,

Technologies: soapUI, Java, Middleware, BI, Oracle11i, DB2, SQL Server2005

Telecom Apps: Web Portals, OSS, Billing, OE/OM, CRM, Asset Management, Accounting

Financial Apps: Back-office, Banking and Mortgage systems, Project Billing, Treasury, ERP

General Apps: Service Portal, Enterprise Notification Platform, Case Management, SharePoint

EMPOLOYMENT HISTORY AND ACOMPLISHMENTS

Sr. Business Systems Analyst Oct2012---Nov2015

Enterprise Notification Platform (and Client API)

Systems for Marketing and Fulfillment

TELUS Communications Inc., Scarborough, Ontario

As Sr. BSA at TELUS’s Systems for Marketing and Customer Experience organization (also known as Client API), managed and supported middle layer applications/web services in wireless customer account management, offer management, and service activation management, then joined a team for developing and supporting the company’s Enterprise Notification Platform that manages customer communications through all channels. Envisioned and developed Enterprise Notification Platform road map; initiated a forward thinking to turn the notification platform into a sales and marketing tool using Big Data and social media.

Major projects: Roam Like Home, BYOD Split Billing, Koodo Tab, etc. Acting as a liaison between stakeholders and development team, displayed proven track record and contribution to these projects in aspects of the elicitation, analysis, communication, documentation and validation of requirements. Managed the requirements planning, scope analysis, and ongoing communication to ensure success delivery of projects. Conducted intensive hands on AT/PT/UAT testing and configuration of new/changed system solutions using various testing tools, applications, databases, and environments, via SDLC and/or Agile methodologies. On-duty to lead production system support and change/release management support of owned applications.

Sr. Business Systems Analyst Mar2012-Aug2012

Corporate and Business Operations Support Systems (CBOSS)

yBlackBerry Infrastructure Labs

Research In Motion Ltd. (RIM), Mississauga, Ontario

Lead BSA in Global Facilities Monitoring Project that supports RIM’s global data center and network center operations. Gathered detailed Business Requirements, conducted Gap Analysis, and documented Functional Specifications.

Lead BSA in RIM Authentication Tool Server (RTAS) enhancement project that supports global BlackBerry devices manufacturing and repair operations. Developed and got approval of BRD, and Functional Specifications documents.

Sr. Business Systems Analyst (Contract) Oct2011-Mar2012

Enterprise Systems and Operation, Rogers ITS

Rogers Communications Inc., Brampton, Ontario

Sr. BA in Rogers Windows7 Migration project, working with Microsoft and IBM vendors/consultants, responsible for the successful upgrade and deployment of Windows7 OS and IE9 to 30,000 workstations across the company:

Developed and documented application compatibility testing, remediation, sequencing, and packaging processes;

Recommended mediation and migration solutions to management based on test results and industry best practices.

Business Systems Analyst / Policy Advisor, IT Projects (Contract) Oct2010-Sep2011

Ministry of Community and Social Services

Government of Ontario (OPS), Toronto, Ontario

Developed and designed high-level enterprise business and system solutions based on gathered business requirements for ACATS.

As QA/UAT coordinator, leading a team of 7 people to conduct web application QA and UAT testing activities against signed-off Business Requirements (BRs) between Business Unit and I&IT Cluster.

Business Systems Analyst 2008-2010

Cable IT Platform Management (including Rogers Telecom), Rogers ITS

Rogers Communications Inc., Brampton, Ontario

As lead BSA assigned to several large-sized business-driven IT projects (including Business Transformation, Infrastructure upgrade, OE/OM, RBS Service Portal, PCI projects) supporting internal customers and external major accounts, achieved significant accomplishments to these projects through following contributions:

Effectively led and conducted business analysis activities (joint sessions with related stakeholders) to capture and define clients` business requirements and documented in BRD;

Created and conducted Use Case analysis based on gathered business requirements

Developed and documented the high level solution as System Specifications Doc (SSD);

Led and conducted business process improvement modeling and architecture analysis for the business area affected by the proposed solutions using Visio and Office tools

Involved with test planning and test case development using HP Quality Center tools

Facilitated and managed stakeholder communications throughout the project lifecycles;

Evaluated various vendor solutions with gap/fit analysis and cost/benefit analysis;

Managed the whole life cycle of Rogers monthly Maintenance Releases (MR) that includes numerous system enhancement projects supporting Rogers wireless and Rogers Telecom operations (Sales, Billing, Order Management, and Customer Care); Successfully implemented over 20 approved MR projects using MS Project tool through following activities:

Acted as Project Manager/Business Analyst for assigned MR projects;

Helped business owners to refine their change/enhancement requirements;

Analyzed and built strong business case with business clients;

Documented and completed MR Doc for stakeholders’ approval;

After approval, continued to manage the project through development, QA/ UAT testing and implementation cycles;

Played a leading role in MR release and change management for Cable IT division.

As a liaison between Business and IT, served as front line contact for business clients to accept and address their needs, established and maintained sound relationship between IT and Business Units:

Developed and maintained good relationship with business owners and end-user groups through regular meetings and communication sessions

Constantly improve and refine MR project initiation and approval processes

Maintained good relationship with other part of stakeholders, such as IT Owner, Architecture, Infrastructure, Service Delivery, QA, and IT PMO

Planned and coordinated UAT with Business Units using Quality Center and internal tools

Provided BA services to production systems, including incident investigations

Provided recommendations to Business and IT management based on the results of issue or incident investigations

Senior Systems Analyst

Sales and Financial Systems 1998-2008

MTS Allstream Inc. (AT&T Canada), Toronto, Ontario

As a Senior Systems Analyst at Sale and Financial Systems team, successfully designed, developed, maintained, and supported the company’s mission critical business-to-business wholesale billing platform and the international settlement system to ensure it satisfying the growing business needs:

Conducted the analysis of growing business needs and changing business requirements to support Wholesale and International Markets;

Developed logical and technical solutions to address the pressing issues raised by business clients;

Successfully implemented and supported proposed solutions in timely basis;

As a result, successfully improved business sales volume and traffic flow by 300% over 7 years without incurring extra system and labor cost;

Worked as lead Systems Analyst in planning, migration, integration, and implementation of a strategic off-the-self vendor solution (COTS), Carrier Cockpit, to meet ever-growing complex business needs:

As lead IT resource in the project, worked with vendor and other external consultant to identify and document requirements of customization and implementation of their product

Conducted data mapping and data (re)modeling based on business needs and pre-defined data structures within vendor system;

Developed data migration specifications and testing plans;

As a result, successfully implemented the project within budget and timeline.

Designed, developed, and supported a unique asset management application (BMIS) that stores, tracks, and manages the company’s infrastructure and real estate assets, including networks, switches, routers, servers, towers, buildings/stations, power generators and other equipments, and all related drawings and documents.

Programmer/Analyst 1997-1998

Global Systems Services

PriceWaterhouseCoopers, Toronto, Ontario

Developed, maintained and supported the firm’s project billing applications and treasury/financial ERP systems serving over 6000 employees (who are professional consultants) across Canada

Programmer/Analyst

FirstLine Trust, 1995-1997

CIBC, Toronto, Ontario

Designed, developed, and supported CIBC’s three-tier client/server mortgage underwriting and processing system

Developed and supported FirstLine Trust’s banking and financial portfolio management systems

EDUCATION

Diploma in Computer Programming and Systems Analysis

The Institute for Computer Studies, Toronto, Ontario

PhD Candidate in Applied Cognitive Science,

University of Toronto, Toronto, Ontario

B.A. and M.A., Nanjing Normal University, Nanjing, China

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