Active Directory Support

Charles H Harris MCP, MCDST, CompTIA Security+, CompTIA A+

**** **** *** **********, ** 21227 US

Mobile: 443-***-****

Email: **********@*****.***

Objective: I am looking to obtain a Database Administrator position that will enhance my professional skills in a dynamic workplace.

EDUCATION

High School: Bartlesville High School, Bartlesville, OK Graduation June 1989.

University of Maryland University College (On-Line) BS in Computer Science- July 2011- Present.

Enterprise Solutions Developer Training, Java, C#, ASP.NET, JavaScript, HTML, CSS, MVC,

Oracle Database 11g Training, American Career Institute, Columbia, MD

American Career Institute, Columbia, MD, 2009 – 2011

Course 2410 Windows Server 2012. The Learning Tree, Reston, VA October 2014.

Course 2108- Microsoft SQL 2012 Database Administration. The Learning Tree, Reston, VA August 2014.

Job Related Training:

Microsoft MCP CompTIA Security+, CompTIA A+

Hardware: EMC Clarion SAN, Dell SAN, HP SAN, Dell and HP Blade Servers. Cisco Routers Cisco Switches. Net Gear Routers and Switches.

Servers: Microsoft Exchange (2003, 2007, 2010, 2013, 365), DNS, DHCP, SQL Server 2005/2012 Operating Systems: MS Server 2012, 2008, 2003, Windows 8, 10, Linux (Ubuntu, Fedora, Red Hat 9) Software: Microsoft PowerShell, Visual Basic MS Office 2003-2013, 365, Microsoft SMS 2003.

Military Experience: U.S. Air Force- Jet Engine Propulsion Technician. May 1994-January 2000 Discharge: Honorable.

Work Experience:

Federated IT- Contractor for The Consolidated Adjudication Facility- Ft. Meade, MD 03/2015 – 09/2015

Microsoft Database Administrator

Duties, Accomplishments and Related Skills:

Worked with project lead, and systems administrators, to maintain a stable environment.

Maintained and Administered Windows 2008 R2 and IIS Servers.

Upgraded Microsoft Windows Server 2003 to Windows Server 2008 R2.

Managed SQL Servers in a Clustered environment.

Managed SQL Servers in a Virtual environment.

Assisted in troubleshooting issues, check logs, and ensure proper security throughout the databases.

Responsible for running ad hoc T-SQL queries for reporting purposes.

Ensured that databases are backed up and can be restored.

Reviewed stored procedures the developers use to run queries within a custom .NET application.

Assisted with new reports and modify existing reports in SSRS.

Assisted in the migration from SQL Server 2005 to SQL Server 2008.

Maryland Transportation Authority Baltimore, MD 08/2013 - 03/2015

IT Systems Specialist

Duties, Accomplishments and Related Skills:

Served as the IT Systems Specialist for the Finance Department and support Microsoft Dynamics SL 2011.

Practiced Disaster Recovery for MS SQL Server using High Availability (HA) options.

Managed SQL Servers in a Clustered environment.

Managed SQL Servers in a Virtual environment.

Developed policy standards and disaster recovery and contingency plans and SOPs.

Used Microsoft PowerShell to administer objects in Active Directory.

Created, changed and deleted end user accounts for Microsoft Dynamics SL 2011.

Database Administrator for Microsoft SQL Server 2008-2012.

Maintained and Administered Windows 2008 R2 and 2012 and IIS Servers.

Troubleshoot problems relating to availability of data to system users, space, and database.

General Dynamics Information Technology- Contractor for FBI – Linthicum MD 12/2012 - 07/2013

Principal Network Engineer

Duties, Accomplishments and Related Skills:

Responsible for administering file servers, print servers, SQL 2005/2008 R2 servers, and Exchange servers.

Responsible for managing the Storage Area Network (SAN). EMC Clarion CX Series SANs.

Created and Administered VM Ware ESXi 4.1 servers.

Monitored the network utilizing Nagios.

Utilized PowerShell for Server administration tasks.

Administration of Citrix Xen Desktop, XenApp, and VDI.

Used Microsoft PowerShell to administer objects in Active Directory.

Responsible for maintenance, configuration, and updates of Cisco and Netgear Switches.

Deployed Virtual Desktops for Investigators when needed. (XP, Windows 7, Server 2003-2012).

Created user accounts through Microsoft Active Directory.

Responsible for ensuring backups are created and backed up properly.

TJ Westlake- Contractor for State Department Washington, DC 12/2011 - 12/2012

System Administrator

Duties, Accomplishments and Related Skills:

Responsible for administering file servers, print servers, MS SQL 2005/2008 servers, and MS Exchange.

Used Microsoft PowerShell to administer objects in Active Directory.

Assisted with firewall security monitoring ASA Firewalls.

Monitored all server logs for errors and warnings.

Monitored the network utilizing Nagios.

Administrator for VM Ware ESX servers.

Managed SQL Servers in a Clustered environment.

Managed SQL Servers in a Virtual environment.

Responsible for maintenance and configuration on Cisco Switches.

Monitored Special Issuance Agency Network Performance using Nagios.

Monitored Travel Document Issuance System (TDIS) for any known issues.

Created network user accounts through Microsoft Active Directory 2003.

Monitored nightly server backups that utilize Symantec Backup Exec 11.0.

Administered Storage Area Networks (SAN) EMC Clarion CX4 series.

Powersolv Inc.- Contractor for EPA Washington, DC 07/2011 - 11/2011

System Administrator

Duties, Accomplishments and Related Skills:

Provided System Administration for the EPA CBI group of the EPA in Washington DC.

Provided System Administration for Windows Server 2003 and 2008 SQL Server 2008.

Provided troubleshooting and support for IIS 6.0 and IIS7.0

Monitored the network utilizing Nagios.

Supported Dell Power Edge Servers, Dell OptiPlex Desktops.

Provided support for Dell Power Vault LT 2000 Robotic Tape Drives (Storage Area Networks.)

Provided daily backup support using Symantec Backup Exec 12.5.

Responsible for maintenance on Cisco Switches.

Monitored server event, security, and application logs daily.

Provided support to software developers and Oracle DBAs.

Pragmatics Inc.- Contractor for State Department Washington, DC 11/2009 - 04/2011

System Administrator

Duties, Accomplishments and Related Skills:

Systems Administrator responsible for administering the Department of State’s hardware and software systems, including networks, connectivity, operating systems (OS), and email.

Used Microsoft PowerShell to administer objects in Active Directory.

Monitored the network utilizing Nagios.

Deployed and update Virtual Desktops and Windows Servers 2003-2008 to State Department Employees.

Provided computer and network support for Department of State Diplomatic Security Clients. Provide additional support for North East region DS employees. Travel when necessary.

Responsible for maintenance and configuration on Cisco Switches.

Administered EMC Storage Area Network (SAN).

Troubleshoot issues with Citrix Terminal Server and Thin Clients.

Superior Group- Contractor for L3 Middle River, MD 04/2009 - 08/2009

Network Administrator

Duties, Accomplishments and Related Skills:

Network Administrator responsible for providing network support to MPRI/L-3.

Pre-staged computer accounts and added to Active Directory prior to adding to PEO-MPRI domain.

Responsible for maintenance and configuration on Cisco Switches.

Worked with specific vendors to order replacement parts when necessary.

Assisted Network Administrator with troubleshooting of network related issues.

Downloaded and installed Microsoft Windows updates and deployed to PEO-MPRI domain.

Set up and configured Dell D640 and E6400 laptops for field technicians and support personnel.

Installed and configured Symantec Endpoint Protection.

Added users and computers in Active Directory.

Created and managed email accounts in Exchange 2007.

Grove Resources- Contractor for Johns Hopkins APL Laurel, MD 12/2008 - 03/2009

Help Desk Administrator

Duties, Accomplishments and Related Skills:

Help Desk Specialist responsible for providing technical support for the IT Support Section in the Desktop Services Group (IDS) in the Information Technology Services Department.

Provided first call resolution for desktop, laptop, and network connectivity problems.

Assisted with patch management using Altiris Notification Server 6.0.

PR Newswire LLC- Full-Time Employee Washington, DC 07/2008 - 12/2008

Help Desk Admin

Duties, Accomplishments and Related Skills:

IT Support/ Help Desk Professional responsible for providing desktop and network support for Washington, DC Editors and Sales staff.

Provided support for the United States Editorial System (USES).

Worked with specific vendors to order replacement parts when necessary.

Novell 6.x Administration for users.

Assisted with migration from Novell domain to Active Directory 2003 domain.

Added users and computers to Active Directory for management.

Assisted with patch management using Altiris Notification Server 6.0.

American Sugar Refining Inc.- Full-Time Employee Baltimore, MD 06/2006 - 01/2008

Senior Microsystems Specialist

Duties, Accomplishments and Related Skills:

Senior Microsystems Specialist responsible for providing Desktop, Server and network support for Domino Foods, and American Sugar Refining employees in Baltimore, Maryland, Cleveland, Ohio, and Chicago, Illinois

Served as a vital part of a team that revamped network infrastructure.

Assisted in replacing 13 Cisco 9300 series switches and the core network backbone to upgrade it to 1 Gigahertz backbone.

Developed and deployed software upgrades and other software packages with SMS 2003.

Deployed Windows Security patches to Windows Microsoft Servers 2003-2008.

Managed SQL Servers in a Clustered environment.

Managed SQL Servers in a Virtual environment.

Windows SUS and SMS Administrator for entire Domino Sugar Domain Enterprise.

Assisted Network Engineers with managing user accounts in Exchange 2003.

Created and configured user's Email/Exchange boxes in Exchange 2003.

Provided configuration and support for Avaya IP Telephony and PBX Systems.

Axis Technologies- Contractor for Northrup Grumman Linthicum MD 03/2006 - 06/2006

PC Support Specialist

Duties, Accomplishments and Related Skills:

PC Network Support Tech responsible for providing desk support for users with computer related issues.

Created and administered email user accounts within Exchange 2003.

Supported user’s PC related issues using remote tools, Microsoft Systems Management Server.

Provided installation, troubleshooting, and support of Black Berry devices and Desktop Manager.

Used Active Directory to create computer accounts and add them to the appropriate OU.

Base Technologies- Contractor for FAA Washington, DC 08/2005 - 03/2006

Computer Application Support Specialist

Duties, Accomplishments and Related Skills:

Provided supplementary support to the helpdesk specialists in resolving tier one problems.

Ensured top quality support, including the provision of consistently outstanding customer service.

Used SMS 2003 to deploy MSI software packages and Windows security patches and remote trouble shoot client computers.

Created and managed user email accounts in Microsoft Exchange 2003/Active Directory 2003.

Imaged Dell D610 laptops and GX280 desktops with latest Microsoft Windows XP Platform

Installed and configure Citrix ICA Client and VPN software.

KForce- Contractor for State Department Rosslyn, VA 04/2005-08/2005

Help Desk Analyst

Created email user accounts with Microsoft Exchange.

Answered phone calls and created Help Desk tickets utilizing Remedy.

Provided Remote and over the phone Tier I Support.

ITS Corporation Contractor for DHHS Bethesda, MD 06/2004-10/2004

LAN Analyst

Provided help desk support for employees at DHHS.

Entered help desk tickets using Remedy ticket system.

Resolved Tier I support issues over the phone and utilizing Microsoft SMS.

Sytex Inc. - Contractor for Department of Defense Arlington, VA 03/2004-06/2004

Desktop Support

Imaged and configured Dell Optiplex desktops with Windows XP.

Setup and configured desktops to user specifications.

Created and configured user network accounts utilizing Microsoft Active Directory 2003.

Documented new IT equipment in the database utilizing Microsoft Access 2003.

Raytheon- Contractor for IRS Washington, DC 12/2003-03/2004

Desktop Support

Provided Tier II desktop support for IRS employees.

Provided break/fix repair work on Dell Optiplex and Dell Latitude laptops.

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