Customer Service Sales

LISA FORMAN

**** ******** **** *** ****** VALLEY, CA 92223

951-***-**** ****.********@*****.***

Professional Summary

Dedicated, motivated, versatile employee. Many successful years in customer service based fields of employment and eager for new experiences.

Experience

Driver 11/10/2014 - Present

Napa Auto Parts Beaumont, CA

Drive a designated parts delivery route. Accurately pull parts to fill orders. Stock shelves and order parts not in stock.

Manicurist/Salon Owner 2 003 - Present

Self Employed B eaumont, CA

Have held a valid California State Manicuring License for the past 13 years. Owned and operated my own salon from 2008 to 2011. Primarily a customer service field, wide variety of people management opportunities including training, hiring and managing employees. Use of good time management in all daily procedures by scheduling and following appointments for client services for myself and other salon associates.

Hostess/Busser 03/2014 – 07/2014

Mill Creek Cattle Co. M entone, CA

As hostess I represented the restaurants first impression with a welcoming and friendly greeting, escorted guests to a desired table for their dining experience. Responsible for proper rotation between server stations making sure each station was balanced equally with a manageable number of guests. As busser I assisted servers with guest drink orders, following up with guests during their visit to assure all needs were met for the most pleasant experience possible while providing fast and friendly service. Cleaned and reset tables for the next parties arrival. Assisted with banquet set up, service and tear down. Van/Bus Driver 08/2013 – 02/2014

Banning Unified School District Banning, CA

Drive specified routes, safely getting children to and from school. Followed a specific time schedule per stop to ensure all pick-ups and drop offs were done as scheduled. Currently possess a CA Class B drivers license with P and S endorsements and have knowledge of air brakes. Customer Service Associate and Maintenance/ Custodial 5 /2004 - 2/2005 City of Beaumont Beaumont, CA

Employed as a part time temporary Customer Service Associate in which I assisted walk-in customers, answered phone calls and processed payments to accounts. Was given the opportunity for full time permanent employment in maintenance/custodial where I was responsible for cleanliness of City buildings and Police Station as well as outside grounds maintenance. Sales/Stock Associate/Key Carrier 1 0/2002 – 12/2003 Payless Shoe Source Hemet, CA

Performed all customer service duties, organized stock room, distributed merchandise to sales floor. Responsible for opening/closing management duties. Courtesy Clerk to Front End Manager 0 9/1990 – 08/2000 Albertsons Banning, CA

Began as courtesy clerk and was promoted to Customer Service clerk within eight months. Required duties included handling customer returns, complaints, special orders, money orders and lottery sales. Responsible for collection on customer return check accounts and assisting bookkeeping department. Held liquor supervisor position which required ordering, stocking and merchandising of inventory. Responsible for proper ordering, rotating and stocking bread aisle. Promoted to cashier which led to Front End Management position. Responsible for associate scheduling, balancing department labor budget, supervising all front end employees, and all cash handling procedures including store safe accountability, high dollar bank deposits and issue/pick-up cash transaction from cashiers and balancing individual registers.

Skills

CA Class B Drivers License

Willing to further education

Knowledge and Detail Driven

Dedicated/Motivated

Customer Oriented

Education

2003 State Board License: Manicuring

Image School of Cosmetology – Hemet, CA

1990 High School Diploma

Beaumont High School - Beaumont, CA

References

**References Available Upon Request**

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