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Customer Service Active Directory

Louisville, KY
February 29, 2016

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**** *** *** **.

Louisville, KY

Cell 502-***-****

Robert Nalley

Dear Hiring Manager,

I am a hard-working and dedicated professional seeking an opportunity to succeed in a new endeavor. I am confident that my knowledge, ability and experience allow me to deliver successful results for any company that considers me.

Please allow me to highlight my key skills:

Able to effectively manage my time through careful planning organization of work activities

Extremely dependable and professional

Able to meet deadlines set before me

The ability to learn quickly and adapt readily

Excellent communication skills that result in positive interpersonal relationships

I have experience within the Windows Network and Server Administration world and am currently pursuing the Linux LPIC Certification. I am desiring a position where I can be challenged and can grow in my expertise. I look forward to the opportunity and challenge.

The enclosed resume expands on my qualifications and experience.

Thank you for your time and consideration.


Rob Nalley

5307 New Cut Rd.

Louisville, KY

Cell 502-***-****

Rob Nalley


To obtain a full-time position in the IT field with a company that can utilize my skills and also offer challenges and opportunities and also provide me with a good culture and working environment.


Security Administrator

April 2015 to November 2015

Humana, Inc

Provided support for 60,000+ employees

Active Directory Creating and Granting Access to:

Groups, Shares, DFS, Folders, ACLS, FTP resources.

SQL Administration Create/Grant access to databases through Active Directory accounts and local SQL accounts through server roles and database roles.

Exchange Administration Create and administer:

Email and Lync accounts

Microsoft Chat Rooms for communication interdepartmentally.

Distribution Groups

Shared team mailboxes

Virtual Training rooms

Lotus Notes Administration Set up and administer Lotus Notes accounts.

Good Connect/Access

Good for Enterprise

Blackberry Enterprise Services

Sr. Application Support Technician

August 2012 to August 2014

Neustar Inc, Louisville, KY

Performed support for the many proprietary applications necessary for number porting in the telephone industry.

Coordinated emergency remediation when necessary for customer’s connectivity to Neustar applications.

Provided complete application support and monitoring.

Server Administrator

February 2010-August 2012

G.E./Suncor Energy

Compucom, Louisville, KY

Provided Security Access for 300,000+ employees to employees requesting access following the SOX compliance model. After 6 months providing this role was promoted to Server Admin for Suncor Energy.

Remote Server support for Suncor Energy Inc.

Windows 2000/2003/2008 Domain Server Administrator

Maintain windows based servers including but not limited to: disk space monitoring, file share permissions, AD print queue creation and support, Citrix based issues and support. DNS,

DHCP, VSS, DFS, Clustering.

Responsible for high priority issues arising from downed servers and their quick recovery to functioning status again. Dealing with back-up issues that arise.

Application Support/Help Desk for Recruiters US Army

December 2008-January 2010

EDS Fort Knox

Perform help desk duties for the U.S. Army at Fort Knox

Master the many proprietary software programs that are used to perform supervisory duties which included monitoring of all servers and websites.

Monitoring and reporting any system failures and issuing alerts for the environment.

Ran all shift reports for the Customer Service Center.

Supervised all employees on the second shift as a Team Lead.

Monitored the call queue and made sure we stayed within operating standards set by the Department of Defense and EDS.

Laptop Repair Technician

December 2006 to December 2008

Geek Squad- City Brooks, KY

PC Tech

Diagnose and repair laptops for HP, Gateway, Acer and Sony Corporations.

Be the liaison for the customer and manufacturer so both are satisfied with the final product.

Have a vast knowledge of troubleshooting skills necessary to diagnose and repair units.

Able to perform under pressure to meet the strict guidelines set by Geek Squad.

2004-2005 ATA Career Education College. Louisville, Ky


MCSE, Cisco and A+ training.

Finished with 4.0 G.P.A

1991-1993 U.S. Army Aurora, CO

Bio-Medical Electronic Technician Certification (Associates Degree)


M.C.P. Certified

Comptia Network+ Certified

Comptia A+ Certified

Pursuing LPIC-01 certification

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