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Customer Service Data Entry

United States
February 29, 2016

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**** *** ****** **

Albuquerque, NM 87102


I appreciate the time you will take to review my resume and the consideration for the position available. I am seeking long term employment with opportunities to advance. I consider myself hardworking and able to learn new duties quickly. I believe in full dedication to my position and employer. In the past, I have excelled in every position I have held.

Upon request, I will provide all addresses, phone numbers and letters of recommendations from my previous employers.

Thank you again, for your time and consideration.

Darlene F. Russell


1103 7th Street NW

Albuquerque, NM 87102



-Provide courteous and professional customer service when interacting with members, visitors and co-workers.

-Professional phone etiquette, outgoing personality, accurate data entry and problem solving skills.

-Intermediate skill with Microsoft Excel, Microsoft Word and Microsoft Outlook.

Work History:

American Society of Radiologic Technologists

Member Services Specialist

February 2013- November 2014

Duties: Handled incoming and outgoing calls, e-mail, and chat volume. Completes order and data entry workload as assigned (paying credit card and check batches, processes complimentary memberships and sponsor a student memberships, and Personal Certificate tracking). Resolved member and customer issues and reports issues that cannot be resolved at the specialist level. Supports cross developmental campaigns and objectives such as PAC and the foundation’s annual drawing. Scans and hand grades Directed Readings for CE credit. Maintains and updates individual reports. Cover receptionist duties as needed.

Lovelace Women’s Hospital

Patient Care Tech/ Antenatal Testing Unit

March 2011- January 2013

Duties: Check in patient and generate patient chart, obtain vital signs, prepare patient to see nurse or physician, dip urinalysis, place patients on electronic fetal monitors, clean and stock patient rooms, assist nurses and physicians with procedures, enter unit productivity numbers, charge reconciliation, enter orders such as, labs, x-rays, ultrasounds and answer phones.

Lovelace Women’s Hospital

Birth Registrar/ HIM (Health Information Management) Specialist

August 2010- March 2011

Duties: Ensures that Birth Certificates are accurately registered at the New Mexico Bureau of Vital Records and Health Statistics with the New Mexico Department of health. Sees patients on Post Partum Units to discuss, Birth Certificate and Acknowledgement of Paternity Procedures. Notarizes Acknowledgement of Paternity. Completes rejection and correction letters for NMBVRHS.

Home Health Unlimited

Office Coordinator/ Manager/ CNA

September 2007- June 2010

Duties: Assists the Administrator. Performs all medical records data entry and upkeep. Assists with quality assurance and is responsible for coordinating the general flow of information in the office, and prepares RN and CNA daily schedules. Assists with taking and processing applications from prospective team members. Updates personnel files and other human resource duties. Updates member handbook. Maintains inventory, orders and obtains office supplies. Works to assure accurate medical records. Track Recertification for patients on patient summary. Safety and Compliance Officer. Obtains, Prepares and provides training for OSHA safety & compliance to all team members.


Eldorado High School- 5/1998

Technical Vocational Institute- 9/1998- 12/1999

Eastern New Mexico University, Ruidoso- 8/2008- 11/2008 (CNA Certificate)

University of Phoenix Online- 1/2013- Present

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