Office Services/Customer Service

**** ********* ***** ******, ***** *****

Email: ************@*****.***

Phone: 832-***-****

Charlene Johnson

Objectives: To seek a challenging position as a File Clerk Special; where I may use my experience and knowledge in filing correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing systems used; locating and removing material from files when requested.

Summary of qualifications

More than 10 years’ experience with customer service.

Strong ability to read and write at a level normally acquired through the completion of high school in order to maintain records and filing systems.

Thorough understanding of records policies and procedures.

Profound ability to convert routine forms, reports, correspondence and the like from rough draft to final with a typing speed of 40 wpm.

Remarkable experience utilizing legal-specific automated records database system.

Strong knowledge of MS Word, Outlook and Database systems.

Excellent interpersonal skills necessary in order to communicate with and follow instructions effectively from a diverse group of clients and staff.

Immense interpersonal skills necessary in order to communicate in person, by email, and telephone to provide information with ordinary courtesy and tact.

Strong sense of high level of mental effort and strain when answering a high volume of requests for information and performing other essential duties.

Uncommon ability to organize and prioritize numerous tasks and complete them under time constraints.

In-depth ability to retrieve and file standard files boxes weighing up to 40 lbs. and ability to retrieve and replace objects from shelves of up to 8 feet high.

Professional Experience

Aug.2004- Present

HIGHER DIMENSION CHURCH Houston, Texas

Member Service Representative (Volunteer Work)

Responsibilities includes assisting members & potential members with their memberships.

Process financial transactions.

Provide information about different products & services.

Collect data for setting up new accounts.

Direct members to the appropriate associates.

June 2014-July 2015

IST MANAGEMENT Houston, Texas

Gray Reed & McGraw & Invesco/Office Clerk (Contract)

Receptionist duties which includes scheduling appointments & setting up conference rooms for attorneys.

Answer incoming calls and directing to the appropriate staff.

Operate office machines such as scanners, photocopiers, and facsimile machines.

Filing, Record Keeping, Sorting, and Delivering Incoming Mail.

October 2012-May 2014

OXONOCO OIL & GAS Houston, Texas

Front Desk Administrator

Receptionist Duties which includes answering & directing incoming calls

Greet clients warmly & answer inquiries about company

Sort as well as distribute incoming mail

Operate office machines such as scanners, photocopiers, and facsimile machines.

Compile Financial Records

Set up Classrooms & Conference for staff.

Education

Kennard High School May 1993 Kennard, Texas

Texas Barber College February 2009 Houston, Texas

University Of Phoenix Pursuing Bachelors in Business Management Completed 105 Credits Katy, Texas

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