Customer Service Representative

Andre Clowney

***** ******** #** *******, ** ****0

Home: 313-***-**** Cell: 313-***-****

Email: ********@*******.***

QUALIFICATIONS:

Ability to prioritize and remain focused on the essence of an issue.

Skilled at learning new concepts quickly while working well under pressure.

Ability to communicate both verbally and written, effectively with customers, clients and co-workers.

Team leader with an outgoing personality, strong communication skills, creative problem solving and decision making skills.

EXPERIENCE:

9/15-Current Stratosphere Quality Romulus, MI

Quality Control Coordinator

Responsible for monitoring and improving the quality of manufactured car parts

Test measures, and evaluated manufactured parts

Pulled defective parts from line, filled out required forms and sent rejected parts to rework room

Forklift operator, packed, located, and staged materials for shipment

Verified labels, scanned bar codes to ensure warehouse accuracy

7/15-10/15 Staffing Network-Advance Engineering Livonia, MI

Quality Control/Machine Operator

Loaded machinery with raw materials

Laid out, positioned, aligned and secured parts and assemblies with straightedges

Positioned and clamped workpieces together and properly assembled them in jigs and fixtures

Followed all safety guidelines, including proper machine guarding and lockout and tag out procedures

Ensured production is meeting customer standards

11/12-01/14 Randstad Solutions Livonia, MI

Customer Service Representative

Inbound customer call center

Responsible for processing customer orders

Order tracking and replacement orders

09/06-04/09 West Corporation Pensacola, FL

Customer Service Representative

Inbound call center for Cingular Wireless/AT&T

Supported sales rep in opening new accounts, making payments and upgrading existing service

Assisted customers with activating new accounts, making necessary credits/adjustments, and tier two technical support to help resolve minor issues

04/05- 12/06 Soultia Chemical Plant Pensacola, FL

Fork Truck Operator/Shift Supervisor

Loaded and offloaded trailers and ensured proper handling of merchandise

Pulled and staged orders accurately for prompt shipment and verified receipt of incoming supplies

Responsible for daily paperwork, managing, controlling, and monitoring inventory

Organized space in warehouse and performed cleaning duties

EDUCATION:

2011 Henry Ford Community College Dearborn, MI

A.A., Criminal Justice

Contact this candidate