Customer Service Sales

**/**** ** *******

Pasadena, CA

**/**** ** **/****

Simi Valley, CA

Woodland Hills, CA

LUCIO SANTISTEBAN

Summary

Energetic and resourceful Administrative Specialist offering outstanding skills in customer service, sales/marketing, accounting, payroll, travel booking/planning, creative problem solving and team scheduling. Dedicated professional with a courteous demeanor, unparalleled organizational skills and technological proficiency capable of multi-tasking and exceeding organizational goals. Strong communicator offering skills in English and basic Spanish. Core Strengths

Customer Service

Financial Oversight

Information Technology

Problem Resolution

Relationship Building

Sales/Marketing

Administration

Accounting

Payroll

Team Scheduling

Communication

Loss Prevention

Work Experience

ASSISTANT FUNERAL DIRECTOR/CUSTOMER SERVICE SPECIALIST Avalon

Compassionately work with decedents' families to ensure all details and services are in accordance with requirements and expectations. Advise customers on options for products and disposal, and guide casket selection. Arrange for transportation of deceased individuals to the funeral parlor. Assist with obtaining religious clergy and legal documentation. Manage payroll and set assistants' schedules. Perform a variety of administrative tasks. TELEMARKETER - CUSTOMER SERVICE/SALES

Pacific Payments

Delivered live support to clients and completed all assigned tasks, working overtime as necessary. Assisted customer regarding store operations, products, special promotions and orders. Generated data reports and delivered weekly, monthly and quarterly summaries listing sales figures and client tracking records. Researched and expediently resolved client issues to retain accounts. Greeted customers upon entrance to the store front and handled all cash/credit transactions.

Early Career Summary

Service Deli Clerk, Albertson's, Simi Valley, CA (2003-2004) Educational Background

Associate of Science: COMPUTER APPLICATIONS (in progress) Pierce College

Relevant Coursework: Intro to Business, Intro to Accounting, Keyboarding I/II, Business Terminology, Word Processing CERTIFICATIONS:

Accounting

Office 2000

Computer Repair

Electronics I, II, III

Keyboarding (60 wpm)

1005 Poplar Ct, Simi Valley, CA 93065 H: 805-***-**** C: 818-***-**** **.***********@*****.***

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