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Engineer Technical Support

Glasgow, Glasgow City, United Kingdom
February 29, 2016

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Microsoft Certified SQL Server 2008 Database Administrator, Microsoft Certified SQL Server 2008 Database Administrator, Seeking a position to utilize my skills and abilities in the Information Technology Industry, a job where growth prospects are unlimited and individuality is recognized by work and to achieve professional satisfaction by meeting higher responsibilities and involving in competent work areas.


July 2002: Bachelor Degree In Computer Science, Magadh University, Bihar, India.

July 1999: Board Of Intermediate, AP, India

June 1996: Secondary School Certificate, AP, India


I am hardworking, enthusiastic and highly motivated. I enjoy working as part of a team but have the ability to use my own initiative and work alone when required. I enjoy new challenges and am always interested to learn from others and develop new skills. I am fluent in English, Telugu and Hindi in both speaking and writing and with the growing international population, I believe this is a valuable asset. I am willing to travel and work anywhere in U.K to advance my career in IT and I believe my skills and training would make me a valuable asset to any company. I have good knowledge and work experience in Computers. I am always interested in Computers and how they work and am always seeking to grow my skills and knowledge of computer hardware and software. I have taken some computer training courses and my interest in this continues.


July 2013: Microsoft® Certified Technology Specialist: SQL Server® 2008, Database Administrator, Certification Number: E344-6695.

June 2013: Microsoft® Certified Technology Specialist: SQL Server® 2008, Implementation and Maintenance, Certification Number: E326-6340

Aug 2012: Level 2 Certificate, ICT System Support from City & Guilds.

Sep 2011: Microsoft Certified Professional Windows Server 2008 Active Directory, Configuring, Certification Number: D487-7979

September 2008: Hardware & Networking, Cisco Training from Southwest College.

June 2006: Testingtools from Mind Q Systems, Hyderabad, INDIA with A+ Certificate.

September 1999: NIIT Institute: MS Office, Basics of C language & C++, Hardware & Networking.


Database Administration of Microsoft SQL Server 2008R2

T-SQL, C, C++, Visual Basic & Java, Testing Tools

Proficiency in MS Office 2003 to 2013,

Working knowledge of Windows XP, 7, 8 & 10

Basic Knowledge of SSIS, SSRS & SSAS


2014 May 19th- 2015 September, Contractor--Worked as Deploying Engineer for Hewlett Packard CDS through Synergize Agency Client NHS ( Addenbrookes Hospital Cambridge )


PC Deployment Engineer, Data Migration Engineer, Build Engineer & IT Team Member for the replacement & rollout of new & used PC’s and laptops

Peripheral deployment including: Barcode scanners, desktop printers, label & wristband printers, flatbed scanners, dictaphones

Building Desktops/ Setting up Workstations and dealing with a variety of user requests.

Rolling out 10,000 PCs, Windows 7 across the Trust to users

Migrating user profile from XP using VB Script, User data & profile migration back-up to server

User profile information restoration to new machine

Building & Staging Windows 7,8 PCs & Laptops, 23d,43d, 43t, SATA Label Printers

Microsoft Exchange 2003/2010 Configuration

Able to work on own initiative, follow the lead of the project manager

Provide desktop support to 12,000 users & Provide Applications Support

Floor Walking, Surveying and dealing with the NHS Staff

Working Remotely using Remote Server Administration Tool and adding the PCS and Laptops

to different groups in Active Directory 2008R2

Logistics, Training the new deployment engineers

Asset Management & Asset Tracking, scanning all the PCs, Printers, Scanners, Wows, Laptops

2nd line desktop support, 3rd line server support and user admin, Setting up mailboxes in Exchange, Outlook support.

Win 7 Support,Win 2008/2012 Server, Hardware support, server hardware, laptops - all HP hardware.

2013 Dec – 9th May2014 Contractor- Worked as a Desktop Engineer for Capita through

Exact IT Solutions – Client Western Education Library Board Northern Ireland

Re-build Desktop and Laptop infrastructure on Primary, Special and Post Primary school sites.

Some sites will include the decommissioning and install of new desktop infrastructure

Following clearly defined installation guides and complete Post Implementation Tests

Apply defined Asset Management process and procedures

Provide on-site support to troubleshoot and resolve installation issues

Work as a small team as part of a larger program,

Installing Altiris Software.

2013 Sept – 2013 Dec: Worked as IT Support Engineer, Ergo Consultancy For

Webtech, Working on Active Directory Server 2003 R2, Radius Server & Cisco Networking

Installing new software and configuring computer systems

Installing new hardware (servers, printers, computer workstations, etc.), Diagnosing and solving hardware/software faults

Microsoft Exchange 2003/2007 Configuration and administration

Setting up user accounts, permissions and passwords

Overseeing security of all systems, especially the internet, and installing antivirus protection

Fixing network faults & Network maintenance, Patching

Technical support for people using the network, Day to day admin and monitoring of network use

Making sure all IT meets industry standards & supervising helpdesk staff. .

Using Logmein or other remote login tools and fixing the PC issues

Experience of repairing and installing Computers, Laptops, Servers, Printers, Scanners, Networks, Softwares, Computer Peripherals and Communication devices and troubleshooting them

Selling and advising of Computers, Laptop and Servers along with network systems to business clients.

Experience of Windows Operating systems such as Microsoft Windows 2000, XP, Vista, Windows 7 and Windows 8

Experience of Microsoft server software such as Microsoft Windows 2003/2008 Server and Small Business Server 2011 along with Microsoft Exchange 2003/2007.

Experience of setting up shared folders, printers, calendars, diaries and contacts.

Installation and configuration of wireless networks and local area networks

Troubleshooting all of the above systems. Testing of computer hardware

Dealing with correspondence and liaisons with clients via email, telephone or verbal communications on site or at the office.

2012 Sep – Dec 2013: Worked as an IT Support Engineer & Online Sales Agent for

S D Kells (Part Time)

Managing the Company website., from in and out

Fixing the Printers and the computers

Dealing with the customer queries and online orders, dispatch.

Installation and Setup - Laptops & Desktops, Drivers Installation,

Help and Repair - OS Repair, Third party software repair, registry repair, setting restore points

PC Tune UP/Optimization - Enhance PC Performance, Reducing Temp & Unwanted Files,

Disk Defragmentation, Disk Cleanup, Increase Virtual memory, Virus and Spyware removal.

Data Backup - External Data Backup, Online Data Backup, Data Recovery

Internet - Optimize Browser Setting, Repair Internet Issues, Browser Upgrades

Networking- Set up Home & Small Business, WiFi Network Connection, Sharing Files & Folders

OS Upgrading, MS Office Support, Microsoft Support, Remote Technical Support

Computer Peripherals - Printers, Scanners, Modems, Routers, Mouse/Keyboards

CD/DVD Burning, File Compression & Zip.

2006 Aug – 2012 Aug: Did Part Time jobs in Retail Shops, Schools and did some

general labour jobs. (Part Time)

2003 Mar - 2009 Aug: Worked as Part Time Remote Technical Support Engineer for

Techonwire (INDIA & USA)

Note: References can be provided on request.

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