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Customer Service Manager

Location:
Pennsylvania
Posted:
February 29, 2016

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Resume:

BARBARA COOPER

*** **** ******

PISCATAWAY, N.J. 08854

732-***-**** (Home)

actqtq@r.postjobfree.com

PROFESSIONAL OBJECTIVE: To secure a position where professional experience, training and education will have valuable application.

PROFESSIONAL EXPERIENCE:

March 2015 - present Janssen Pharmaceutical, subsidiary of Johnson & Johnson 1000 Route 202 South Raritan, N.J. 08869 Business Analyst II

Roles and Responsibilities:

Create, Review, Testing and Manage documentation of Master Data for system updates within Laboratory Systems (LIMS, Empower, SDMS, ELN) in accordance with Standard Operating Procedures by using current business processes

Creation and management of documentation for change requests, and participation in system related project activities

Works with the user community to assure Lab systems are being properly integrated into the business process to maximize the benefits to the user community. Collaborates with IT, CSV, internal site, business partners and others as needed

Develops training and delivers to colleagues and partners

Works independently, challenges the status quo, identifies gaps and drives process improvements using Process Excellence tools

Interface with internal customers, identify needs, and translate into actionable system design and configuration

Work with IT to deliver systems and updates to customers.

Create, Manage, and Maintain system related documentation (product test specification, procedures, events, etc) via the appropriate applications (Docspace, TrackWise, Pharmadoc or any other designated sys

September 2012- March 2015 Hovione LLC 40 Lake Drive, East Windsor, NJ 08520-5321 QC Chemist

August 2011- December 2011

Roles and Responsibilities:

Performed analysis of raw materials and finished products using state of the art analytical technology

Validate, optimizes, and troubleshoot Analytical Methods used in the Quality Control Laboratory

Contributed to improved accuracy, productivity and reliability within TD Analytical Support

Used creative approaches to solving problems; highly effective in day to day troubleshooting

Worked with Laboratory Systems and LIMS - fully compliant with current GM’s and SOPs

Taught/mentored Assistant and Associate Scientists

Planned and executed experiments with minimal guidance, interpreted data

Performed analyses in a highly compliant and safe manner with minimal supervision

Performed instrument calibrations on balance, High Pressure Liquid Chromatography (HPLC), and Gas Chromatography (GC)

Maintained equipment, project, and general QC logbooks

Liaison with QCM, Analytical Chemist, other departments, and client to verify timelines and reassure that methods and specifications are created and approved in a timely manner

May 2011- September 2012 The ARC of Somerset County Manville NJ 08835

Residential Assistant Manager

Roles and Responsibilities:

Manage the on going operations and activities of the residence

Conduct employment interviews, make hiring decisions

Set weekly work schedules, daily priorities and assign tasks /projects to all team members

Monitor and provide staff supervision and all aspects of consumer support

Coordinate/provide all necessary agency and intra-program staff training

Provide staff with all necessary information needed to effectively carry out their job duties

Address staff concerns as needed

Coordinate consumer related meetings and ensure all necessary follow up is completed

Complete and submit all required daily, weekly, bi-weekly, monthly, quarterly and annual reports as scheduled

Inform upper management about pertinent issues

Handle and document all financial transactions for consumer and residential accounts

November 2009- April 2012 HR Block New Brunswick, N.J. 08901

Office Manager

Roles and Responsibilities:

Manage development operations including organization and staffing

Conduct employment interviews, make hiring decisions

Participate in corrective action, termination discussions and decisions

Set weekly work schedules, daily priorities and assign tasks /projects to all team members

Monitor and provide periodic status updates on all projects and reports in relationship to office static progress

Monitor employee performance to ensure consistent, effective and efficient processes

Prepare and deliver associate quarterly performance reviews for 17 associates, including performance metrics for each performance objective

Complete and review tax return for small business clients

Identify and solve customer related issues

Interact with clients and provide prompt and courteous customer service

Provide office status update reports to District Manager on weekly basis

August 1990- May 2009 GPSG, subsidiary of Johnson & Johnson Raritan, N.J. 08869

Scientist-Development-Analytical Support

Roles and Responsibilities:

Performed analysis of raw materials and finished products using state of the art analytical technology

Contributed to improved accuracy, productivity and reliability within Technical Development Analytical Support

Validate, optimizes, and troubleshoot Analytical Methods used in the Quality Control Laboratory

Investigate analytical non conformances (complies, trends and analyzes test information to determine root cause and corrective actions then interpret results in written and/or oral format)

Used creative approaches to solving problems; highly effective in day to day troubleshooting

Worked with Laboratory Systems and LIMS - fully compliant with current cGMP’s and SOPs

Taught/mentored Junior and peer Scientists

Planned and executed experiments with minimal guidance, interpreted data

Performed analyses in a highly compliant and safe manner with minimal supervision

Reviewed paperwork and results of Junior and peer Scientists

Assessed business impact of test results

Built supply chain partnership

EDUCATION: Temple University, Philadelphia, PA.

B.A. Chemistry



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