Customer Service Administrative Assistant

Robert W. Cook

*** ***** *** *** *****, Bahama, NC, 27503, 919-***-****, email: *********@*******.*** Dependable professional with teaching and training experience, excellent verbal and communication skills, computer background, people skills and possessing a strong work ethic and a positive team player. EXPERIENCE

PPD, Morrisville, NC Research Coordination Specialist Oct 2010-Feb 2016 Project Assistant Sep 2007 Oct 2010

Research Coordination Specialist:

Coordinate, oversee and complete all administrative functions on assigned trials, to include, but not limited to, review and transmission of regulatory documents, QC and QA of all project reports, tracking forms, and oversight of all mass mailings and faxes

Maintain knowledge of project protocol and implement project plans within specific guidelines

Accountable for meeting applicable project timelines in accordance with the contract

Ensure files are audit ready

Project Assistant:

Review regulatory documents for proper content in accordance with FDA, ICH/GCPs, PPD and client company appropriate SOPs prior to submission to the Project Manager, central IRB, Regulatory Affairs and/or the client

Perform PPD investigator file reviews and log outstanding issues in project related tracking tools

Liaise with monitors and investigative sites to resolve outstanding regulatory issues identified through ongoing regulatory review and investigator file reviews in a timely manner

Develop and maintain assigned data points within the CTMS database according to the established conventions and tools for the project, within specified timelines

Oversee the execution and dissemination of study related information, including project tracking updates to cli- ents, clinical study teams and other PPD departments Lucor, Inc., Raleigh, NC Training Manager 2006-Sep 2007

Managed all aspects of a Jiffy Lube location

Hired and trained employees, selected as a training store for new managers for other locations

Maintained inventory and location purchasing records

Provided communication with District, Regional and Corporate Management

Provided Customer service and interaction, selected as the Store of the Month for Jiffy Lube Person County Schools, Roxboro, NC Teacher 2004-2006 Responsible for teaching the vocal music curriculum at North End Elementary and Stories Creek Person County Schools, Roxboro, NC

Taught 16 classes at North End Elementary on Monday and Tuesday.

Taught 24 classes at Stories Creek Elementary on Wednesday, Thursday and Friday.

Began an auditioned school chorus for both elementary schools, a first in elementary schools for the entire county.

Served on various committees at both schools

QUALEX (a subsidiary of Kodak), Durham, NC 1999-2005 On-Site Coordinator/Administrative Assistant

Coordinated administrative activities and served as liaison for 30 districts, working with District Managers, Regional Managers, and over 350 Area and Remote Managers.

Ordered production equipment, plan conventions, and designed promotional materials, presentations, and instruc- tional materials.

Organized the Division’s National Meeting. Planned session events and activities, designed meeting program, coor- dinated meeting activities, and worked closely with hotel administration to assure that all details were properly han- dled from beginning to end, resulting in a very successful National Meeting.

Designed monthly incentive promotions in a creative, artistic manner to encourage District Managers and field em- ployees to achieve goals and receive corporate financial incentives, leading to more participation in each district.

Developed a consistent method of reporting financial incentives from the field, which ensured that nearly 4000 em- ployees were paid in a timely manner.

Developed a systematic checklist for District Managers regarding the procedures of hiring and terminating employ- ees, ensuring proper completion of employee records.

Surveyed 400 employees to identify specific talents, and organized an employee variety show for the National Con- vention based on survey feedback, resulting in a warm team spirit throughout the organization, and recognition from top leadership at Kodak.

Convinced upper executive level that additional positions were not needed, saving over $90,000

Created a monthly resource for District and Regional managers to assist them in keeping abreast of special an- nouncements, important events, and promotions, resulting in open lines of communication. COMPUTER EXPERIENCE

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Publisher, Internet search engine, SIEBEL Clinical/CTMS, Internet

EDUCATION

Master of Arts in Education, 1980 University of Kentucky, Lexington, Kentucky Graduating Summa Cum Laude

Bachelor of Music Education, 1970 Georgetown College, Georgetown, Kentucky References furnished up request

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